Global Autos

DO NOT COME HERE!!! We brought our Jetta for a $ 700 head gasket replacement. It soon turned from 2 – 3 days to 5.5 days and $ 840. When we got our car back, there was a massive bolt missing connecting the front exhaust to the rear, they had left another bolt toward the rear of the engine loose (causing a loud rattling) which they said they «didn’t get to», the «check engine» light was on, they had broken the EGR tube out of the engine because they didn’t know how to take out the c-​clip and slide the tube out, then they cracked the EGR tube by stacking things on its bend, the coolant light was also now on and the oil light came on twice on the ride home. The car acts as if it isn’t getting fuel and stutters when shifting and revving into the next gear. I took the car back twice, they replaced the EGR tube and all the other problems are still happening. Then one of the mechanics admitted to never having worked on a Volkswagen before and the shop manager told me that they brought in someone from another shop to help with it. All in all we gave them $ 840 on top of having to rent a car for another $ 80 after missing 2 days of work. The manager agreed to give us $ 250 of the cost back for the labor after I spoke with him at length. He even typed it out and signed it for me, then after we came back he typed up a new paper saying they wanted to «assess» it first. I asked how he was going to assess it when they didn’t even know what they were doing to begin with and I told him I had already had it looked at by a Volkswagen specialist that morning to try to find out what they did wrong. At this point he refused to give me any of my money back because another mechanic had looked at it. Then he called the cops because I was irate. Save yourself the aggravation and find a real mechanic somewhere else.