Green Front Interiors

After reading so many bad reviews I decided to find out for myself, as I am in need of an item so I went there today to see.
The place is packed full of stuff EXCEPT ASSISTANCE. I wandered through every room-​was there about 20 – 30 minutes, never saw an employee and when I finally did they didn’t even look up from their conversation. Prices on the pieces are a little high.
I would NOT recommend this place to anyone, completely absent customer service/attention…like I wasn’t even there. I would give zero stars if I could.

Walking through this store is a feast for the eyes, unfortunately we experienced a famine by ending up without a crumb of decent service and without the item we placed a 50% deposit on back in early November.
First, if I’d read the reviews posted here in advance, I would not have entrusted this store to order a big item, a beautiful custom upholstered bed for my and my fiancé’s new home. It’s true what others have written about the lack of greeting or assistance you receive when entering and shopping at Green Front. I’ve had much better greetings at Walmart. Still, we knew what we wanted, approached the desk and spoke with a salesperson who was actually friendly but left us on our own without much assistance to search through fabric samples. Again, we knew what we wanted and whizzed through the myriad of choices. We placed the order and my fiancé put nearly $ 600 on his credit card. We were told it would be 10 – 12 weeks before delivery. We were patient. Mid-​January was the expected delivery time. Mid-​January came and we’d heard nothing from the store, so I called. They couldn’t find our order. My fiancé called and they called us back to report that the manufacturer’s fabric was flawed throughout and the whole order would have to be started over! They offered no discount and couldn’t expedite a new order, so no bed for us until late March. I asked the salesperson for a discount and she said she’d check with her manager. She called back and offered 10%. Seriously? I said we want 25%, waiver of delivery fee and guarantee of delivery date. Again, she checked with her manager, called back and said the best they can offer is 20% off, they couldn’t waive delivery because they use an independent contractor and they can NEVER guarantee a delivery date.
We asked for our deposit back. By then I had read these reviews on Unilocal.I told the salesperson that they had 4 out of 6 negative reviews posted, all about poor customer service. She said she was aware. Green Front had many opportunities to make things right. They could have gotten creative, offered the 20% and a store credit, for example, but they did nothing but lose another customer and earn another negative review. This was a long one, and I hope helpful to other customers.

The Better Business Bureau needs to look into their business practices. After purchasing in September, I am now told possibly that I will receive my items at the end of January 2015. Judging from others who have shopped there and the horror stories abounding about lack of customer service, be warned «shop at your own risk!»

I agree with the fact that there’s a lack of customer service. They don’t ask if you need any help finding something, and when you ask them something they look at you like you are bothering them. It would be so nice to be greeted and helped by the staff. There’s one guy who works in the back with rugs who is friendly but the other staff could use some improvement.

wow — beautiful furniture, ridiculously high prices and and completely non-​attentive staff. We walked in and slowly walked around the entire store for around 15 minutes then walked out. We were met with plenty of eye contact however not a single person took the time to say hello… or even smile in our direction.
For the prices they’re offering their furniture, you can find antiques with more charm and character and save the attitude.
I guess we were bothering them and they didn’t really want us there anyway, so we left… and won’t be back.

Found this place for the first time recently. Many rooms of furniture, mostly console tables, chairs, sofas, accent chairs and RUGS! Not many beds. The rugs here really pushed it over the top for me! Many Turkish, ikat and colorful modern rugs that many stores just simply do not carry. Rugs also came in several sizes. I especially liked the indoor outdoor rugs and the salesman was very helpful about taking down rugs.
The register is found deeper in the back of the store and there are swatches hanging for interior design choosing, but this place struck me as more of a place you go for a few statement pieces instead.

If I could have given this store 0 stars I would have. It was a cold day, and the first room of the store is unheated. As we entered the main section of the store, there were two sales people on their computers who, surprisingly, did look up briefly from their monitors. That was the most attention we ever received from that staff. My mother and I wandered around for 20 minutes without any contact from the staff. If I have to beg a salesperson to help me, then I am out of there. We went to Ethan Allen in North Hills, and were greeted immediately with one of their decorators. She stayed with us two hours, and I purchased a new set of furniture for my living room. The decorator also came to my house, free of charge, to make sure the pieces chosen would work in the space. Green Front needs to teach their staff some basic behavior, like greet and help the customers. If there are no customers, then there is no store.

I love wandering through Green Front and seeing what they have in stock. This is just what a furniture store should be: lots of floor space with decorative groupings of a wide variety of furniture brands, with everything from bed frames to bookends for sale.
I like this store for stand-​alone pieces — when I need to fill a space with a table or bookcase, but I don’t know exactly what I want, Green Front has a number of tempting suggestions. In addition to the furniture and decorative objects, there’s an enormous room with rugs of all shapes, sizes and colors. Just go. Trust me.