Laurel Oaks

Third time editing this review. I will say upfront, I don’t know if management was more responsive this time around because of my review or just because they got their business together, but either way I am grateful that they took our issues seriously. All of my previous complaints were dealt with within a week. I will say most changed is my opinion of their maintenance department. This was my first experience dealing with them directly (my husband has been more involved than I) and I’ve just got to say I found them to be knowledgeable and very polite. The work order was put in two days ago for a fairly complex problem and they were here as soon as they could be. I am very satisfied with their help. Maggie in the office has been very helpful straightening everything out (not to mention very patient with me), she really is awesome.
I still have some issues. The low-​flow toilet sucks, but can’t be replaced, and it is theoretically better for the environment and my water bill. There is still no handicap spot in front of my building even though the parking lot was just redone. However I am satisfied with the office’s responsiveness to our complaints and am very pleased with their maintenance staff. I’ve adapted to the poor wiring (which maintenance informed me has probably been like that since the building was built, and we’re the only people they’re aware of that have complained about it.). It could have been fixed, but it would have required opening up the wall and would have been a very involved project. I decided not to disturb our things and traumatize our cat and just deal with it instead. In the grand scheme of things, it’s not a big deal. it’s just weird and kind of annoying.
The pros of the apartment: Affordable for the area. Well located. VERY quiet community. Polite and intelligent maintenance staff. Responsive office staff so long as you are very straight forward. (I tend to be a bit passive aggressive, don’t be like me.)
The cons: Still expensive for the square footage. One dumpster that is better situated for the buildings in the back of the complex. Bizarre rules about what you can/can’t have on your porch (they want a uniform appearance on the outside so no hanging anything or flower boxes on your railings). Awful parking for our building but it seems the farther into the complex you get the better the parking options are.

I am staying put… this is the place for me. I understand that Madison Apt Group bout the property last year and since then things are really starting to become home. I can tell the thousands of dollars that have been put into making the apartments and the grounds a lovely place to. call home. I moved into an apartment where every single appliance was brand new… even the carpet was new. Thank you Madison for making me a wonderful home. And in response to the previous commenter .yes they do background checks because they did one on me. I love being here the maintenance man Wayne and Ben are always willing to please and solve any problems that may occur. It’s a wonderful community and I recommend it to anyone looking for a home.

NO ONE SHOULD LIVE HERE!!! I live here now and it is like a hell that no one should go through. The buildings are falling apart and they only maintain things when you call and call and call. The roof leaks into the fire place, the fire places have no blowers the windows are drafty. Not just drafty, windy. The staff, other than two people that are no longer here, are evil hateful people. They only care about the money that you pay for the crap you live in. For the price, it is not worth the grounds it is standing on. I have been nothing but honest and do not write reviews. But, I was encouraged but a FEW neighbors to write one. Also, the noise level has gone up considerable. I wonder if they even do background checks anymore. I want nothing more than to save someone the headache of this place.