MyEyeDr.

I have gone to this location for years (formerly Eye Care Associates). However, this time when I made an appointment, they asked about my insurance. I said I had the same insurance but was not quite sure if a change had been made re eye exams. They said no problem — they would verify coverage for me and call if there were any issues. I did not get a call. I went to my appointment and upon check-​in, nothing was said about insurance problems. They rushed me back (and Dr. Beatty is great, no complaints there). However, once I was done, THEN one of the front desk workers told me insurance would not cover the exam and that would be $ 99. When I said «what about the phone call, and also why didn’t anyone say anything when I checked in?» they had no good answer. I don’t mind paying if I don’t have the coverage any more, but I *do* mind them not following through. I asked them to discount the eye exam price and they said that was the discounted price. I reminded them of their promise to verify insurance and call, and then she discounted it to $ 65 which I paid. However, the whole time I felt rushed to get through the exam and go buy glasses. Not impressed, which is sad because they have been pretty good throughout the years.

I made my appointment a YEAR in advance. It was at 2:45, I arrived at 2:40. They said they canceled my appointment because it was recorded that it was not confirmed in their system. I confirmed not once, not twice, but THREE times. I sat and waited over a half hour and saw multiple people come in 10 – 15 minutes past their appointment time and were seen before me. I complained and they offered no remedy. It was obvious they are not good at handling these situations. I wasted my time, I didn’t get contacts that I really needed, and now have to waste more time for rescheduled appointment. That is, if they don’t schedule someone over my time again. DONT COME HERE.

I was able to schedule a Saturday appointment within the same week. I think I requested the appt on Monday and it was confirmed super fast that they had a slot meeting my request!
When I arrived, I was taken back for the exam within 2 minutes. The exam process was easy and well explained. The staff were all extremely nice and thorough. The wait for the doctor was a little long, but nothing unreasonable for a busy Saturday!
I purchased glasses as well — the rep was super helpful and honest about what would work for me. She helped me pick out very nice glasses and gave me detailed pricing options across the board!
To top it all off — they estimated about 2 weeks for my glasses to come in but they were done within 1 week! :)
¹⁰⁄₁₀ would go again.

I’m very pleased with my experience at My Eye Dr. My husband and I were able to book back to back appointments on a Saturday morning, which saved us time. The staff from the front desk, to the sales counter were all polite and helpful. We were actually seen by Dr. Davis, who we learned is a visiting doctor. Dr. Davis is quick, thorough and personable. I would be happy if she somehow ended up at this location permanently.
My only quip is that I am a first time contact lens wearer and I don’t feel that I was advised on «everything you need to know about contacts» as well as I should have been.
Otherwise, I definitely plan to return next year. I love that it’s conveniently located in Brier Creek.

Great experience. I needed custom reading glasses as the off-​the-​shelf, drugstore variety no longer worked for me (each eye needs a different Rx now). The exam was fast and the optometrist explained everything very clearly. The frame selection process was fun with a very patient technician. The thing that pushed me to 5 stars is that they had my glasses ready the NEXT DAY!

This eye care associates is the worst. They are unorganized and I’m not sure how they stay in business. I went to a different eye care associates off six Forks because the one in Brier Creek can’t get it together. It was much better until I got Brier Creek involved. I had six Forks ship my glasses to Brier Creek so I wouldn’t have to drive so far to pick them up. Brier Creek called me today and said the glasses were ready for pick up at the Brier Creek location. I show up, wait an hour (as usual) for someone to help me just to have the lady tell me no one from Brier Creek called like I was stupid. She completely blamed it on me as to why I was there. I took off work early because I misunderstood. The number is in my phone and why would I show up if no one called me. Long story short, they can’t find my $ 500 pair of glasses. I will never deal with these people again. Of course if you don’t work and have all the time in the world, go here. They can suck your time right up in their waiting room! I would rather walk around blind.

This is such a horrible, rude and unprofessional eye care associates. Do not go here! Visit the location on leesville rd which is close and the staff is nice and helpful.
I had an exam last week at leesville and today needed an emergency contact to hold me over until my contact order came in the mail. I was right at brier creek so went to this location. They refused to give me the contact. One contact! They said I had to go over to leesville to get it. They made me go during rush hour to leesville when I was right there in their store. That is just the epitome of this stores customer service. I was a previous client at their location and a current client at their sister store and this is how they treated me. Pathetic and non-​existent customer service.
I should add that I stopped going to this location because after an exam I asked if they could put prescription lenses in my designer sunglasses they laughed in my face. A very condescending, rude laugh like it was the stupidest question they had ever heard. They made me feel so embarrassed. Even though since then I found out you can get prescription lenses in those glasses.
Please steer clear and visit the eye care associates at leesville.

I’m very pleased with the Brier Creek location. I’m particularly pleased with my provider, Dr. Beatty. I recommend.

I have relied on Eye Care Associates for years to take care of my eyes. I’ve experienced the highest quality doctors at both the Six Forks Road and Brier Creek Pkwy locations, Brier Creek in recent years. Dr. Beatty is exceptional in my experience. He is confident in his recommendations of solutions and advice. His approach is caring and personable. His depth of knowledge and ability to articulate it clearly to me as a patient give me great comfort. I have received the best quality of care that I could hope for, including doctors in their network who partner with them to perform surgeries. Simply, the best.

I’ve been going to this Eye Care Associates for several years now. Scheduling an appointment has been easy — they have after work hours and are good about sending reminders via email, text, in the mail (whatever your preference is). Check in is smooth for eye exams and they take your insurance information so you do not have to pay up front for everything if they take your insurance. I haven’t had to wait a long time in the waiting room for my appointments and my appointments for a routine eye exam and contact lens fitting is around 45 minutes between the different eye tests they run, seeing the doctor, the contact lens fitting, and having my glasses adjusted.
Dr. Beatty has helped me over the years find the best contacts for my eyes — sometimes before they are available online — he has free samples for you to try and if they are a good fit, you can order them through the store.
The only negatives are they are more expensive for contact lenses than if you order them online through another vendor. It would be nice if they shipped directly to your home instead of us having to come pick them up at the office. Sometimes I have had to call them over a week or two later if I have not received a call from them regarding the contact lenses that I ordered. Also I think Brier Creek can be a nightmare — I can usually find a parking space but getting in and out of there can be a headache with people driving so fast through the shopping center.

Best opticians I’ve ever had. They take my insurance, they are close, fast, efficient, fairly economical, professional, and provide a pleasant environment.
I had to go back a few days later to have the doctor re-​evaluate the prescription in my left eye for contacts and even then I had to trade out ordered boxes of contacts to get my complex percripton order just right. I know this was an administrative hassle for the doctor, her assistant, and for the front desk crew. Yet they never showed any sign of irritation and were professional, courteous, and prompt in changing out my order — even taking care of the re-​order for me so I could just pick the swapped out lenses up at the office. I’m impressed.

Dr. Beatty takes care of our entire family. He is excellent and makes sure your prescription is perfect. I have a difficult prescription and they work very hard to make sure it is right, including replacing lenses if needed. They also stand behind their frames if something goes wrong. Brier Creek is conveniently located and you can usually get an appointment convenient for your schedule.

Went in to get an eye exam and buy a year’s worth of contacts. The process was ridiculous. Was there for an hour and a half to get 20 minutes worth of exam time. They would come in the room for 5 minutes at a time then leave for 20 minutes. Inane. Just take the 20 minutes all at once.
Halfway through the optometrist brought me some sample contacts. Was not the right prescription. Was still blurry. He leaves for another 20 minutes, comes back and says we’re all finished. Didn’t check to see if the prescription was right. I received the box in the mail a few weeks later and sure enough, wrong prescription. This place is a total waste of time.

Excellent, personalized customer service from start to finish. Each person here gave to me their full attention and I felt like I was finally getting the proper prescription for my tired eyes. Even after my diagnoses was complete, I felt no rush to select the right pair of stylish frames and get them ordered. Can’t wait to get my new frames and begin to enjoy work and reading again. Already, a small adjustment to my contact lenses has made a big difference. Very happy! :)

Would not use again. Glasses took over a month to arrive because there primary lab could not get my prescription right and had to send to a different lab

I had a great experience here. I chose this place 1. because it was right in Brier Creek, and 2. because they accepted my vision insurance.
I walked in on a Wednesday morning and was called back after about ten minutes in the waiting room. Everything moved very fast and the Doctor was awesome. He was so nice, and best of all he was quick and got me in and out of there as fast as possible.
I got a really great price for a year’s supply of contacts and the appointment. No complaints and I will definitely be back for my next prescription.

The receptionists are very warm and pleasant — one even offered me water or hot coffee! There’s ample room to sit, since it’s a large building (biggest optometrist office I’ve ever been to). Kudos for the comfy couch chairs (not a fan of the typical, rigid waiting room chair)! It wasn’t *too* busy on a Saturday morning — most people were over in the glasses area, picking out and discussing frames.
My wait was no longer than 10 minutes. The exam was quick, and the staff wasn’t *too* pushy for me to pay for extra services. I admire the associate who told me that an additional contact exam would be an extra $ 39 — not many offices are honest. Dr. Beatty was very pleasant, and his exam was quick — double thumbs up.
Really awesome that they are open on Saturdays — especially for all the 9-to-5’ers. Also, it’s nice to get free samples of «fancy» contact solution and «expensive» eye drops — though they did come with coupons (thanks, Dr).
There’s ample parking in the shopping center, but *please* be careful crossing the street. I had a white SUV try to run a stop sign and hit me while I walked across the street — even though there was 4-​way stop. You’d be surprised at how many people run them or fail to yield to these stop signs in Brier Creek (especially during the holidays).

Been going here since the opened and see dr Kate. every time she has been able to tweak my Rx and yay I can see again. Too bad I have both nearsightedness and astigmatism and I pay a fortune for custom contacts… oh well

I was at work and needed to find a place nearby to adjust my glasses that were constantly slipping down my nose. I walked in and was taken care of rather quickly. I find adjusting eyeglasses can be a little challenging sometimes, and although the person was very patient and tried her best, I ended up having to come back a second time to get it right. Thankfully that’s all it took and I was good to go. And they didn’t even charge me! Considering I hadn’t purchased my glasses there, I was very grateful!

Incredibly rude and hidden charges to boot!
I went there for my annual eye appointment, basically to get a new contact prescription. The doctor was nice as can be and was very professional. The front office staff sucked. They surprised billed me for $ 25 for a contact fitting fee. I told them I know how to wear a contact. I’ve been wearing this exact model for years. I didn’t ask for this, don’t charge me for it. They wouldn’t take off the charge. I was pissed but my wife reminded me that our insurance covered it.
This year for our eye appointment, we trudge out there in rush hour to Briar Creek from Chapel Hill. We arrived literally 10 mins late for our appointment. They refused to see my wife. Right before I dropped my wife off there, she was defending the doctor and the store. Needless to say, I was deliciously pleased when they screwed her over like they screwed me. We’re going elsewhere with our business. Customer service sucks there.
You’ve got lots of choices in Optometrists, don’t choose this place. You’ve been warned.