NC Appliance

My oven stopped working one night and fortunately I had a home warranty service. I called them and set up a claim, they said the soonest available was NC Appliance and dispatched him.
When he came in he started to look at the oven and asked what kind it was (it says kitchenaid across the front of it). He couldn’t figure out how to turn it on so i gladly showed him. He immediately said it needs a new circuit board and looked for the model number. He said, ‘oh its not a kitchenaid, its a whirlpool’… i had a good laugh, what kind of repair guy doesn’ t know his brands, but i let it go. He said he wasn’t allowed to order the parts and that the home warranty company would have to order it. I paid him $ 75 and he said he’s call me as soon as the part comes in.
Ok, next week, I call him and can’t get him on the phone. Finally a couple days later he calls me back after 8pm at night. No big deal, i’m just excited to get my oven fixed. Wrong. He doesn’t have the part. The home warranty company confirms that they approved the claim and ordered the part. I wait for 2 more weeks. I don’t hear from him and can’t get him to return my calls. The home warranty people get him on the phone on thursday, he tells them he’s unsure if he has the part but if he does he’ll install it friday. I call him, he again doesn’t return my calls (i’m leaving calm messages, just looking for information, not rude). He doesn’t show up friday.
The next week (1 month from his first visit.) i call the home warranty company, I’m a little more aggitated. They confirm the tracking number and that the part was delivered 2 weeks ago. For another week they and I try to get a returned call, can’t. They set me up with another repair company. Its been 3 business days, I still haven’t received a call from them to set up an appt. … maybe its just the appliance repair industry that is so successful that they don’t have to take all the work that comes their way?

I have used NC Appliance 2 times over the past 4 years. The first time went well, the second time was a failure.
The first time I used NC Appliance, was back on ³⁄₁₀ for a microwave repair on a rental property we own. We had a home warranty policy for the property and NC Appliance was assigned to do the repair. The repair took a bit longer than I would expect, due to parts that had to be ordered, but the final result resolved the issue.
The second time I used NC Appliance was on 5÷28÷2014 for a refrigerator repair a rental property we own. He diagnosed the issue as either blocked coils or a failing compressor for the refrigerator we had bought new in November of 2009. He said that he could not do field repairs on either of those items and that replacement parts would be too expensive and that we may as well buy a new one.
On his advice we lined up a purchase of a new refrigerator and we were finalizing the order in the website checkout form when our tenant informed us that the refrigerator was working again. We paused the order process and called Kelly Smith /​NC Appliance and shared that information so that we might get a better understanding of what might be going on. Kelly re-​stated that he was sure that either the coils were blocked or that the compressor was dying. After that conversation we moved forward with buying the new refrigerator.
On 6÷4÷2014, we went over to the rental property to take delivery of the new refrigerator, and we found that the existing refrigerator was making ice once again and the refrigerator compartment was very cold as well. Fearing that we may be recycling a fully functional refrigerator, we opted to not have the delivery staff take the existing refrigerator, but rather, we had them put it in the garage. We have continued to monitor it, and it remains fully functional.
I called him to see if he had a response to our request for refund. He said that he stood by his diagnoses and he repeated several times that he showed the tenant the frost pattern on the coils. I responded each time by stating that I am not doubting that the conditions were other than what he said they were, but that his diagnoses of what was causing the conditions was incorrect. My evidence is an extra, functional refrigerator sitting in the garage after unnecessarily buying a new one.
When I asked him specifically to clarify his position and answer my question: «Do you guarantee /​warranty your diagnoses?» he responded with «I got’ a go.» and then he hung up on me.
NC Appliance has failed to act professionally in the diagnosis of our refrigerator and to my request for a refund.