NC Division of Motor Vehicles- DMV

As DMV’s go, this one was good.
Went on a Friday around 9:00 and was in and out in about an hour. As a new resident to North Carolina there were five forms of proof of identity and residency required, but if you are prepared with everything it was pretty painless.
From the check in desk to the agent helping me, the customer service experience was great.

What can I say? This was the best experience I’ve ever had at a DMV! No need for an appointment as the wait is very short. I just moved to North Carolina and needed to switch over to a NC driver’s license. I Unilocaled for a good location and found this spot. The reviews were the best and even though it was the farthest away from my location I went. I ended up having to go three different times though.
First time was just to go and see what kind of documents I needed. The lady at the front desk told me all I needed was 4 documents. My old driver’s license, proof of NC car insurance, proof of being a legal resident and your social security card along with $ 40 which would get you a driver’s license good for 8 years. I would’ve been able to get my license right on the spot, but I hadn’t switched my car insurance over yet.
Next visit I came ready, but as they looked over my paper work, they noticed that when I switched over my insurance it wouldn’t go in affect till the next day! Goodness, I felt so dumb lol.
Third and final time I came, I came early. There were about 5 people before me. Once inside I was given a number. I didn’t even have time to sit down when I was called back. After a quick vision and sign test they took my picture and filled in my info into the computer. I paid my $ 40 and was out in less than 10 minutes!
This location is located in a shopping center, so you have to look carefully for it. There is plenty of parting, so no need to worry about that. The inside was well kept and clean. Restroom was also clean and well stocked. Staff super helpful and so friendly. They were always smiling and made you feel important. Great customer service here! Highly recommend this location.

This place is wonderful! The people are so friendly and the wait times aren’t bad. The best DMV experience I’ve ever had. Be sure to call ahead and schedule an appointment for an even shorter wait time — I did that based on another review and it was fantastic.

I don’t know what’s in the Kool-​Aid here but it’s working.
Customer service here is decent. The employees I dealt with were friendly and helpful.
Stop at the front desk to check in and let them know why you’re here. You’ll get a number and an estimated wait time. Don’t be surprised if it’s an hour wait, even if you arrive at a «non-​peak» time.
The waiting room experience is interesting. You probably won’t need to stand for the full hour since there is plenty of seating. The 40 or so plastic chairs face two television screens which both play the same loop of things completely unrelated to driving, like tips on where new gardeners can get information.
Our estimated wait time was an hour and that was almost exactly how long we waited.
There are a few places nearby where you can grab a bite to eat. No pager system to notify you when your number is about to be called. That means you’ll need to stick around so bring something to work on while you wait. Like your collection of Unilocal review drafts.

I needed to get my North Carolina license to renew my passport in a couple of weeks and found this location online. So being the weirdo I am, I drove all the way out there from North Raleigh based on the good reviews. I’m crazy like that. I mostly came to this location because I have an antsy two year old and read the wait wasn’t too bad.
The reviews were spot on! The staff was super friendly and the wait wasn’t long at all. It had a nice organized calm feeling unlike the other DMVs I’ve encountered over the years in the various states I have lived in. Keep in mind I arrived around 12:30 on a Tuesday. The whole process took around 30 minutes.
I highly recommend this location, even if you have to drive forty five minutes to get there! It’s totally worth it!

So the service is ok. They are pretty fast. BUT the slow woman at the counter to take my ID picture never told me that my eyes were closed and so yea now I have to go take another picture for my ID!

Walked into the Fuquay DMV to do a name change on my drivers license and walked out the line was out the door.
Decided to try the Raleigh location instead, such a smart decision sat down at 10:20 and was out by 11:20, I was expecting to be there longer than that! The guy who helped me was funny and very helpful!
Don’t go anywhere else if you are looking to get in and out fairly quickly!

Truly as good as it gets. I have never had a better experience with a DMV in my life. I went in to surrender another state license and get the NC one. Entire process took under 30 minutes, including wait time and paperwork. I told the guy who processed me that it was the best ever and he gave me a number to call to give feedback, which I did. I could not have been more impressed with how diligent, friendly, efficient and smooth this entire experience was (compared to the absolute horror it is at the Spring Forrest location).

Three times in recent years I have visited this DMV, and all three times I have waited less than 5 minutes, have received friendly and professional assistance, and this last time (name change) was given voluntary helpful information that was not requested. This location has great employees and is a pleasure to visit.

Did I really just spend 15 minutes renewing my license? No frowning, miserable DMV employees in sight? No long lines? Wow. I’m impressed.

Wow. Can it be true that a DMV office can have pleasant staff and run efficiently?
Yes. And I’m not being paid to write this, not dupe you to going their and having a bad experience.
Went there so my teen could do her road test. Was greeted pleasantly. The road test officer was very nice even when my insurance form was incorrectly filled out (by insurance company)…all at late in the day: 3:30.
How can that be? I don’t know but I am grateful.

I was expecting a difficult time and unfriendly people, and instead I found the complete opposite! All I needed was a new license, so my experience might be different from those needing anything more complicated, but overall everything was quite easy. I made an appointment ahead of time (navigating the phone system was the worst part!), which allowed me to skip the wait and get in and out easily — I highly recommend this approach! Inside, I found the employees to be relaxed, helpful and professional, which greatly improved the overall atmosphere and experience as a whole. The phone system and limited hours might be downsides, but the ability to make an appointment is a huge plus!