Nowells Clothiers

I’ve been purchasing my Bills Khakis there for many years. They occasionally run some great sales. I’m 400 miles away, so I deal with them over the internet and by phone. Excellent customer service, prompt and friendly. Unlike one of their competitors who also sells this product over the internet, no complaints! Ask for Karen, she’s great!

They don’t appear to be very customer focused. Placed an order they shipped the wrong items and have failed to respond to my inquiries as how to proceed. Not worth the time and effort to deral with them. Never again

First off, this is not a women’s clothing store. Whoever listed it as this was wrong. This is a men’s clothing store only. This is a long standing establishment in Raleigh with a very good reputation and rich history. They have always carried great quality products, and have always been knows as a fine men’s clothing store in the Triangle area. I went to purchase some new slacks and button down shirts for work. With that being said, my experience here was less than stellar.
Having done this very frequently, and having the good luck of not fluctuating in size too often over the years, I knew my neck/​sleeve/​waist measurements quite well. I gave the sales person my measurements and he insisted that I was wrong. Not a good way to start things off. I finally had to tell them sales person that I would not even entertain looking at any other size than what I wanted. Their tone quickly changed and they finally began helping me out. Strike 1.
The next part of my experience there, the part where I pickup my clothes, was also less than stellar. They gave me no communication regarding when my clothes would be ready. I had to order my clothes to the store due to the size I needed, but I was not contacted once regarding when they would arrive. For 4 weeks I received the run around about when they would arrive and I always got the same answer «It’ll be a few weeks.» Does that mean they are on back order? Have you even ordered them yet? What aren’t you telling me? Strike 2.
The following week I decide to drop by the store randomly on a Friday to check on the shirts. I was given the answer «They were promised Saturday.» I’m sorry, but who did you promise that to? You sure as heck didn’t call me with this information. Why would I stop by on the Friday before the Saturday they were promised on? Strike 3.
So I stop back by a few days later to pick up my shirts… or so I thought. The salesman tells me that my «shirt» is ready… not the plural of shirt. We’re on the 5^th week here, mind you. I said «what about the other shirt?» and I got the same tired response «It’ll be a few weeks.» So now I have 1 out of the 4 shirts that I ordered and am, needless to say, very unhappy. I ask about one of the outstanding shirts (4 shirts total, 2 shirts were one brand, and the other 2 were custom made). The salesman assures me that I only purchased 3 shirts, instead of 4. I go home to check the receipt and find that I was not, in fact, crazy and I did purchase 4 shirts. Strike 4, 5, and 6 for good measure.
I really wanted to like this place, and I gave it longer than I should have. I was tired of the vague answers and poor communication so I ended up going back and asking for a refund for the clothes that never showed up. Sadly, this was the most pleasant part about the whole interaction.