Planned Parenthood

It seems like some reviewers have had problems with office staff, but that hasn’t been the case with me. When I call to make an appointment, I usually wait less than a minute and they are extremely nice and cooperative. Only once did my call get dropped, perhaps even by my own phone, and I was still able to call back and get booked in less than five minutes. It seems like the calls are routed to a call center, rather than the Raleigh location because I have to tell them which one I want to see.
Wait times on the day of my appointments are normal. I do wait, but no longer than I do at my dermatologist. I think that’s to be expected at a doctor’s office. The best part about this place though, are the doctors. They really care, are very thorough, and will not make you feel gross the way I have at some other gynocologists. I also might have cancer and PP is helping me get low cost mammograms and other services. I would get laughed out of any other doctor’s office, trying to figure out how to get cancer treatment low cost, but I feel like PP doctors care and keep up with the various programs at other facilities. That’s important knowledge for a doctor to have and I’ve only found PP to be helpful in this way.
Just remember, if you go, it’s best to make an appointment. I have been seen the day of, but when you have to get worked in to the day’s schedule, you will wait a long time, just as you would anywhere. That’s why many doctor’s offices won’t even see people without an appointment.

If I could not give a star I would. I literally just needed my birth control shot, came 30 minutes early and after an hour passed still haven’t been seen. I am literally just getting the shot, nothing more nothing less. I don’t understand how being early to an appointment is a problem. It’s silly to write a review for a place like this but why ask to make an appointment if you guys never keep your end up. What’s the point? Just wish there was some sort of urgency, especially since I have a job as well.

First time to planned parenthood. Took my 17 yr old. Appointment was at 1:30 and arrived at 1:00. Finally she went back at 2:15. Appt took 1.5 hours to complete. Find out they asked my daughter if she had the HPV vaccine and when she replied «she didn’t know» asked her if she wanted to get the vaccine series. She agreed to it, however, we already had her complete the series of this vaccine when she was around 14. What they should have done is found me in the waiting room to ask me, her parent, if she had received the vaccine or not. Why give it to a 17 yr old who has no clue of the immunizations received. I get it that kids this age have the ability to make these decisions but when giving vaccinations a parent should be consulted before anything is given. When I confronted them and told them she had already received this, they argued with me and told me she would not have gotten it because it is given after the age of 12. Um, yep she is 17!!! And who is going to pay for this vaccination when my insurance denies paying for it?
Terrible place. Staff is rude and the Drs should consult with parents on issues like this.

I moved from Illinois and decided to find a planned parenthood in this area to continue my doc appointments for birth control, I was HIGHLY disappointed.
The bad–
First, they NEVER ANSWER THE PHONE. I swear I have to call 15 times at different times before I can actually get someone on the phone.
Second, I am always seen at least 30 mins AFTER my scheduled time.
Third, the front desk staff is rude. They have a rolling glass window and will ignore u for 5minutes before they roll it open.
The only good thing I really have to say is that I absolutely love the doctor that I see. I felt comfortable and she was nice. She was the only reason I stayed for a year.
Unfortunately, with the rude staff, long appointment times and 3 day wait to be seen I’ve decided to go to a different doc office.

I really hate to rag on PP because I know they do a lot of good, and I’ve been to several offices in different locations, but I waited one hour and 20 minutes just to get seen. My appointment was for 10:30, so I showed up at 10:15, as I was told to be early so I could fill out paperwork. They didn’t call me to go back for my appointment until 11:50. I understand that they may get backed up and are busy, but that long of a wait is ridiculous. I only budgeted to take about an hour off from work for the appointment, and ended up getting in a little bit of trouble when I got back late. Oh, and the front desk lady had attitude from the minute I walked in the door.