Raleigh School of Gymnastics

In August 2015, I enrolled my 2 daughters into RSG’s competitive team classes (Level 2). The class was contracted to teach the girls competitive techniques/​skills and a routine for competitions beginning in January 2016.
Early on, I noticed that there seemed to be a lot of down time and they were not making it to each of the stations as promised. Some days the girls would even complain that they barely broke a sweat and that they felt that they kept getting kicked off equipment so that the higher levels teams could train. I spoke to the coach who also agreed that she was frustrated as well. The coach said it was too crowded and that something needed to be done. When I brought it to the manager’s attention, she was very defensive and short with me. She argued that they were going to all the stations and that if they weren’t it was a coach issue not gym issue.
We were unhappy with how it was going, but decided to give it some time because the girls really wanted to train for the competitions and they wanted to better their gymnastics skills.
Unfortunately, the girls’ coach became sick in October and had to take some time off. Once she left, the girls were under the guidance of various other coaches. These coaches had the girls run through the basics, but it seemed more like babysitting than training and still nothing had been mentioned about the routine for the upcoming competition. One day, the substitute coach stood there talking to another adult and when my daughter approached her with a question about what they should be doing, she very rudely said, «Whatever you usually do is what you should do.» Then she turned and resumed her conversation.
On another occasion, the entire team of girls sat waiting for class to start and it wasn’t until 20 minutes past the start time, when a parent finally asked who was teaching that day, that the manger finally pulled someone to cover the class.
One day, my daughter came over and asked me if we could just go ahead and leave because the person who was covering that day was just talking to another coach while the kids sat waiting. Sure enough as I watched, the girls were just sitting on the mat as the coach stood chatting with another adult.
Another parent and I approached the gym manager to point out what was happening and she immediately became defensive and even challenged my daughter as though she was not telling the truth. I told her not to address my daughter, but to talk to me directly. I told her we were dissatisfied with the gym’s instruction and that we would like to talk to the owner because they were not getting the instruction that I signed them up for. She told me the owner was very busy and couldn’t talk to all the parents whenever there was a problem.
She said it was policy to pay for the next two months of training whether we came or not. Again, I asked if she could have the owner call. My husband also called two more times in the following weeks requesting to speak to the owner, but we have yet to hear from him.
RSG does not care about parental feedback and their main concern is just getting paid regardless of the situation. If you choose to go with this gym, be sure that you understand that the owner does not care to talk to parents if they are not personal friends of his and the manager is defensive and unwilling to listen to problems within the program.
RSG expects us to pay another $ 855 even though we are no longer attending classes because they require a two month notice when withdrawing. I think it is such a shame that we have already spent $ 2137.50 for five months of training that mainly consisted of the girls sitting, watching, and waiting.
Rather than paying the extra $ 855 for nothing, don’t you think RSG should be offering to reimburse us for not holding up their end of the contract? Or at the very least, don’t you think a return phone call is the least they could do?