Southern States Collision Ctr

I was t-​boned by some dummy in a parking lot. I was so mad because I had just gotten the car and it was the first one I had purchased on my own. The repair work by this shop was excellent. I dealt with Tex, and he was awesome. I had a very positive experience here.

I would love to review my experience at Southern States but the shop was not even open last Saturday on August 22^nd to get a quote. We wasted our time driving there and waiting and what upsets me most is that no one answered the phone or was there to help. We called during the week to ask for an appointment and were told we would not need an appointment and just come in for an estimate on Saturday. The hours on Saturday are 8am to 12pm and we were there before 8. We called and waited but no answer and no person to open the shop. There are other collision shops in this area so sorry you won’t get our business.

Needed body work done and Southern States could not have been more efficient. Janet at the front desk was incredibly helpful in getting me a rental car while my work was done. She also knew I would be going out of town later in the week so she made sure the repairs were finished before then. She made the process so so easy for a person un-​versed in cars like myself. I hope I never need to return, but I would highly recommend Southern States to anyone that needs body work done!

Met with a smile, I was amazed at the quality of repairs and kept informed thru the entire process. Will definitely come back and recommend to friends.

Unfortunately, I have recently had more experience with collision work than I would like because we have had two cars hit in one month and both had similar repairs.
We brought our car to Southern States Collision because it was a preferred facility for the insurance company of the insured that hit us and because they are a major dealership so I felt comfortable that they would be competent and timely.
I beleive that they took an extraordinarily long time to repair my car. I base this on my experience with the other car we had repaired that had similar, but slightly more extensive repairs because it involved the front end of the car and included the AC condenser, fan, and recharging the AC. At any rate, the other car we had repaired was taken in for an estimate late Friday afternoon. The car was dropped off Monday morning and the car was finished ahead of schedule and was ready Wednesday afternoon. I can’t believe that a slightly more complicated repair took 3 days, but Southern States Collision had my car for 3−½ weeks to do a similar job.
I believe that they are technically competent which is why I am giving them 3 stars. However, I am docking them 2 stars because they had terrible customer service such as taking 3−½ weeks to do the repairs, only providing one status update during the time they had the car, not showing me the repairs that they did make, not cleaning some of the used parts they installed, etc…