Time Warner Cable

I agree with the other 2 reviewers completely. Originally, not such a bad deal when many channels were free and connection stayed up (around 2008). Now, total RIP OFF and I lose connection EVERY HOUR. 5 tech visits and problem persists. Condescending and unhelpful tech support. There are many high-​tech companies in the triangle so many folks here have knowledge well beyond the clueless teenagers TWC hires as technicians. They must train these clueless teens to always blame the user and any non-​TWC equipment, as that is ALWAYS the problem before they have even diagnosed anything.
After 10 years of being a loyal customer, they changed my IP address from Raleigh to one in Kansas. Last tech to come to my home to fix the constant regular hourly outage attempted to blame me for the change of IP. Once I informed him I am a career network administrator with 20 years of experience he stopped trying to convince me it was a problem with my router which has worked flawlessly for 7 years.
Warning: TWC will charge you for equipment like a cable modem, then when you return it they won’t remove it from your account and will continue to charge you for it. I am seriously considering suing this terrible company since they have ripped me off so badly. Since I am not going to go into every problem in detail, you’ll have to trust me that it would take more than 10 pages of typing to tell you just how awful this monopoly is. TWC will steal your money and leave you with nothing, no service and illegal outstanding charges. Do yourself a favor and wait for fiber, use your neighbor’s connections, do anything you can to avoid this RIPOFF SCAM of a company.

They don’t deserve one star, waited a week for a service call due to poor Internet service, when tech called 45 minutes into the one hour window, I couldn’t get to my phone, he leaves a voice mail that the call is cancelled for unresponsivenes even though I am waiting at my home. Called back 45 seconds later, got phone support, they say they might be able to get another tech out later today and dispatch should call me later. This is utter disregard for their customers, when google gets here its bye bye time warner.

Absolutely awful. 5 phone calls later and a bill that never starts going up up up!!! Awful service, this was what happens when you think your untouchable, we all leave, maybe just one at a time, but we all leave.