Victorian Rose Bridals

RUN AWAY! I hope no bride has to go through what I, and apparently many other have been put through by this store. They got a one because its the lowest option.
I am 3 weeks away from my wedding and now have to purchase another dress. I ordered, and paid in full, for a dress from La Belle Mariee Bridal (formerly Victorian Rose) in August and was told it would take 4 – 6 months to come in (so it should have been here in January at the latest). After many phone calls over the last 4 months, I have been left feeling helpless, hopeless, and made to feel like a crazy, unreasonable bridezilla for expecting this company to follow through. I’ve been told it was on the way multiple times, and have even been given a faulty tracking number only to be told. oops, that was someone else’s dress. I got contact from the designer of the dress today who informed me they completed the order and sent it to the store in December. Where has my dress been since DECEMBER??? My guess is they either gave it to someone else, used it as a floor sample, or couldn’t pay their bills. The designer is no longer working with this store because of their terrible track record (but of course La Belle Mariee blames in all on the designer). After doing some research today, it’s all starting to make sense and I’ve realized that I’m not the first person this has happened too. They’ve changed their name and moved, but the owner is the same and the con has continued. This store needs to be shut down! These are terrible, selfish, greedy people who take advantage of others.

I got married in November 2014, and still have not calmed down enough to write a review that accurately reflects the absolutely horrible experience I suffered while dealing with this place of business without sounding like an emotional wreck. But for the good of the masses, I will attempt to do so before any other bride has to deal with the nightmare that I did, right up to 3 days before my wedding.
I purchased my «custom» Marisa gown (with rush fee) in July 2014 and was told with the rush I would receive the dress in plenty of time. Long story short, (yes, this is the short version) after multiple calls, surprise visits and broken promises, I was finally given a date — 2 weeks before my wedding. I tried to make the best of the situation and not panic, so I didn’t call until the Friday I was promised the dress would be in. «Oh no,» says the salesgirl. «We wanted to make sure it arrived at the new location.»
«New location?» I ask, incredulously.
«Yes — We are moving to Glenwood Ave. to the Haverty’s parking lot.» Cue 10 minute freak-​out for me. This store decided to up and move and didn’t tell me! She finally calms me down, saying anything to get me off the phone, promising me they’ll call when the dress arrives on Monday. «Oh, and we are operating under our new name, La Belle Mariee.» They were moving AND changing their name and didn’t tell me!
So at this point, I have a panic attack in my office. My fiancé, assuring me there was some kind of mistake, leaves work and goes over to the Cameron Village store to find out what the heck was going on. The dimwit sales girl tells him that they called every bride «A-​Z» and said that I must have not picked up and that my voice mailbox was full. Lies.
We called the designer, who assured us the dress had indeed shipped on that Friday, and were given the tracking number. The UPS delivery guy couldn’t deliver it on the first try because VR pays check on delivery, and they couldn’t provide the funds. (But, they require brides to pay in-​full up front, of course.) The dress was delivered Wednesday, October 29 (wedding was Nov. 8.) I was out of town for work until Thursday, so I send my sister, who is roughly my size, and my fiancé to go try it on and check it out. (Side note: Kathy, the owner, originally tried to tell my fiancé that there was «nothing wrong with the order» as they had the wedding down for Nov. 18 in my file. Like I screwed up and accidentally gave them the wrong date. This was my WEDDING — not a dentist appointment — I highly doubt I would have given the wrong date. Not to mention, every wedding vendor worth their salt can rattle off every Saturday date for the next 2 years. November 18 was a Tuesday. Side rant over.)
So my sister tries on my wedding gown. It is a size 12 and she says she and my fiancé could both grab handfuls of extra fabric. I am at MOST a 6. The only thing even close to an apology they gave me was to assure me the girl that measured me and ordered the gown was no longer working at the store. I had 7 fittings in 7 days, and picked up the still ill-​fitting garment the Thursday before my wedding. I lost all the beautiful delicate lace detailing, as they had to take it in EVERYWHERE. It is impossible to cut a dress down to half its size and keep the integrity of it. They then had the gall to charge me $ 350 for the alterations. It was all I could do during each fitting to not scream at the girls trying on gowns to run and never look back.
My fiancé, my parents, my fiancé’s parents — they all made calls afterwards complaining about what a terrible situation they put me in. They conceded and refunded the $ 250 rush fee.
I e-​mailed «5 On Your Side» and the reporter responded and said they had gotten other complaints as well since their original story ran. I urge you all with similar experiences to e-​mail as well. This sham of a business can’t just change their name and outrun the dozens of negative reviews they have so rightfully earned.
Brides — you want to enjoy your engagement. It will be stressful enough, trust me. The week of your wedding you should be worrying about your manicure and your spray tan, not if you’re going to have a dress or not. Save your sanity and go elsewhere.

Title: BE VERY CAUTIOUS!
Blunt response: If someone asked «yes» or «no» on whether I would recommend La Marie Bridal as the place to go to pick out the most important dress of your life… I would answer «No».
Expanded response: I knew I was somewhat pressed for time but not too worried because I still had ten months before my wedding. So when I went to Victorian Rose Bridal it was more to «check the place out» visit than anything. I just happened to be there on a slow day (at least that’s what they said) and was waited on hand and foot. They even said I could try on dresses since no one was around. They were good at reeling me in, and extremely nice and helpful. They made it easy to buy from them. I even walked away with a 25% discount (I definitely thought I was special). When I got to the front I was told I had to pay for it all up front; it was no big deal because I got a great deal (so I thought). I paid the whole thing up front and went on my way thinking my dress would be in four months after ordering it because that’s what I was told by the manager herself. Then I learned more.
Then I learned of their transition and relocation from Victorian Rose Bridal to La Belle Marie. I was contacted by one of the owners with no more detail except the new location was supposed to be better. «All new people work here now». It raised red flags for me so I started doing research and whoa the information I found! What I found was; a tremendous amount of negative feedback, at least 12 better business bureau (BBB) complaints, and a WRAL news story on their bad business practices. I told myself to not get too worked up because they gave me their word it would be in and the new place was supposed to be better. So I gave them the benefit that they had changed but still reserved doubt keeping my guard up for what could happen.
In the end, the closer it got to me needing my dress, it was like pulling teeth with no anesthesia. It was me calling them consistently to check on the status. I know I was a pain to them but they weren’t giving me a courtesy call. Shouldn’t the store keep the customer informed at all times? They called twice: once to say the dress was in its final stages of being made (a month after the dress was promised) and the second time to say they were over-​nighting the dress so it would be there in time for alterations. There shouldn’t have been a worry in my mind that they couldn’t take care of this but that’s all I did after the initial promised date flew by and the clock kept ticking.
If you decide you want to buy from these people here are a few tips:
1. Lie about when your wedding date is. Say it is a month or two sooner than it actually is.
2. Go on to the designer’s web page and see what the average time is on making a dress and how long it takes for them to ship it.
3. Once the dress is ordered keep every piece of paper they give you and keep a log of every time you talk to them.
4. Be a squeaky wheel; stay on them and know your rights as a customer

This business isn’t technically closed… they changed their name (to la belle Mariee) and moved to Glennwood Avenue. Same phone number. I have posted my review to the La Belle Mariee page.

Awful and awful! I ordered my dress in January (wedding in October). They told me my dress would be here beginning of August. My dress didn’t arrive until the beginning of October. Cathy, the apparent manger, refused to take and return my calls. I finally called the designer, Marissa, and spoke to a supervisor. After I explained the situation they informed me they had not received my order until June. They promised to have my dress to me by my wedding date And that victorian rose was a client they were going to drop because of the repetitive problems. Just don’t.

Finding and purchasing a wedding dress should be one of the most memorable experiences a bride has. I went to Victorian Rose in June of 2011 to look for dresses for my April 2012 wedding. I was greeted with a smile and helpful saleswoman and found my «perfect» dress the first visit. They gave me a great deal on a dress. Nearly $ 2000 off for paying it up front in cash. That’s where the honeymoon ended. My dress was supposed to arrive in late November and after not getting a phone call that it wouldn’t be in, going back and forth with them about when it would be in I finally got my dress in late January. They cancelled many fittings last minute without apology. They didn’t return phone calls or messages. My 4 month long alterations experience was a disaster, and, to make a long story short I had a ruined dress the week before my wedding. They would not give me my money back and I was pretty much forced to pick a new, used dress off the rack. They were able to get it in in time and I finally took a completely different dress home the Wednesday night before my wedding. I was extremely disappointed that I had such a terrible experience and would not recommend this salon to anyone. They never once apologized to me, never made me feel like my concerns were of importance. Once they got my money they were done with me. I have never written a bad review about anywhere in my life, but Victorian Rose Bridals was hands down the worst experience I have ever had. Avoid going here – they will ruin your wedding dress experience.

Please do not be tricked with this store, they provide wonderful customer service until they get paid or run your credit card and then the trouble begins. I am in three weddings this summer that all used Victorian Rose. My own wedding is in September and because of the awful experiences that we had with my three friends and Victorian Rose, I did not even consider shopping there for my dress.
Each of the three brides involved showed up for their scheduled alterations appointments, after driving two hours just to find out the seamstress had not had time to get to their dresses. Other times they were more considerate, Victorian Rose would call to cancel a fitting about three hours before an appointment that was scheduled a few weeks prior.
As a bridesmaid ordering dresses at Victorian Rose here, they did not tell a few of the bridesmaids that we were too tall for the dress the bride picked out. Our floor length dresses did not hit the floor and cost a fortune to get remade.
Unless you live beside Cameron Village, have years before your wedding, tons of extra free time, and enjoy stressful situations I would not recommend stepping foot into Victorian Rose.

If I could give a lesser score I would. I bought a dress the day I went in, we made a deal with the manager to have the price include my alterations and veil as well as work out a deal for the bridesmaid’s dresses. When we went to get the girls their dress the manager «didn’t remember» making that arrangement, I then called to make sure my alterations were still included and she said she never agreed to that.
We keep calling and they never call back, we had Pronovias call them about this and they didnt even respond to them. We now are going through visa to help us get our money back because they wont even communicate. Stay away.

This is literally the worst business I’ve ever been to in my life. Complete liars. I only shopped here because they are the only place in Raleigh that sells Lazaro. I am going to call the designer and suggest they stop doing business with them.
I will totally echo Laurie H.‘s review that they are really nice until you order your dress.
I ordered my dress in November. Lazaros are supposed to take 4 – 6 months and I assumed I would need to pay a rush for my May wedding. They called the designer and I was told the expected ship date for my dress was February 14 and assured me that I didn’t need to rush. I figured these things aren’t exact, so I waited until early March and called. My new expected ship date was March 9^th (they never called to tell me that the date had changed by a month).
Late March rolls by and I never hear from them. I call again. They don’t know where my dress is. They tell me that since there’s been some flooding in NY that they probably are delayed and that’s why its taking so long. They will call me as soon as they hear anything.
I call basically all through early April. First the owner Kathy is «out of the country» and no one can sign for packages except her (are you joking?). I was on her list of people to call and I literally have never had her or anyone else call me. Ever. Until they want money, we’ll get to that later.
She tells me that Brian at Lazaro is not answering his phone or returning calls (Yeah I’m sure one of worlds top designers suck at doing business), and that she got a mass email from Lazaro saying that the phone lines went down in NY, offers to «show me the email.»
One of my friends tells me about a friend of hers who’s dress just never came in. NEVER CAME IN. So I’m legitimately panicking.
Then I see this WRAL article about Victorian Rose basically committing fraud and trying to give a girl a sample and tell her its the new gown she ordered:
I stop into the store to talk to Kathy. When I tell her that I was told Feb 14^th for my expected ship date she looks at me like I’m crazy and condescendingly tells me that Lazaros take 4 – 6 months. Trust me I would have paid the rush fee if I knew they were basically lying about everything they say all the time. I’m not an idiot. I know how to count months.
I have to track down Kathy again, and she let’s me know, finally, that my dress will definitely ship by Friday April 11^th, and be here the 16^th at the latest. Naturally it arrived the morning of the 18^th. Fortunately they had me in right away for my first fitting.
When I arrived the seamstress was late. The woman at the front desk (Patty) lied to me and told me that she stepped out to pick up some sewing supplies. They never called her to find out where she was. I waited for an hour. When Maria (the seamstress) got there she told me that she had told them explicitly that she would be at church for Good Friday, and would not be in that morning. They decided to schedule me then anyways.
Karen lied to the seamstress and said that my dress had already been pulled (she was barely paying attention to anything except the girl shopping — $$), when I knew for a fact that it was sitting in the JLM box next to the front desk that had been delivered that morning. I told them that at least 3 times before anyone bothered to listen to me.
Thank God in heaven that my dress fit like a glove straight out of the box. All Maria has to do is put in cups and add a bustle. While I was trying on my dress she left repeatedly to help the 1 pm apt, while the 2 morons at the desk were focused on the shopper. I spent about 45 minutes waiting in the dressing room by myself between waiting for her to zip me up and then waiting to be unzipped and then waiting for someone to help check me out. I really liked Maria and I feel terrible for her.
The thing that takes the cake is that I checked out, scheduled my next appointment and Patty sent my on my merry way. The other lady (Karen) had the nerve to call me 3 hours later demanding payment over the phone and being a real bitch about it (that they NEVER asked for EVER while I was in the store, even in the HOUR that I spent waiting doing nothing because all the could do was chit chat with the girl shopping).
On the way out Patty told me it was her first day there, so I feel a bit bad for her. I can’t believe Karen was farting around trying to sell a dress and managed to ignore me waiting to give them two grand (I was fully prepared to pay, but they never asked).
I am literally amazed that they are in business. The good reviews seem to be happy accidents. Even a broken clock is right twice a day. I’m waiting for Karen to apologize to me for failing to do her job, and then being rude to me about it. Kathy is out for the weekends, so I expect to give her a piece of my mind on Monday.
Avoid at ALL COSTS. Its not worth the extra stress. You don’t want to gamble on your dress.

Absolutely horrible! They are all about customer service until they have your money. $ 3500 wedding dress and 4 $ 200 bridesmaids dresses later… they were rude, unresponsive and took over 6 months to deliver the bridesmaids dresses when they said they would be available in 2 months. The alterations were horrible! Over $ 800 in alterations and when I told the seamstress I didn’t like the way it fit because it was bunching and falling down, her response was «brides are never satisfied. you’ll get over it!» I took the dress to a different seamstress and she said they did a «cheap» job and fixed it for half the cost and it fit perfectly. I usually only use Unilocal to help local businesses and gush about great customer service, but this place deserves every bad review it receives. They do not deserve another dollar from brides until they completely redo their approach to customer service.

This was by far the most stressful part leading up to the wedding.
Found the perfect dress here (only the second store I looked at); came in that Saturday and paid in full in cash. This was in February, my wedding was August 31. They said the timeline would be tight, but that the dress should arrive in July.
May (when I first started calling for updates, after hearing nothing for 3 months) through August 12^th were filled with unreturned phone calls, when I did finally get anyone to answer my calls, confusion about which customer I was and which dress I had ordered, and vague (and unmet) timelines. I cannot count the number of «someone will call you back by _________’s» or «the dress should be in by ________’s «that …went by… with no new information until I would call Victorian Rose to follow up.
SO not worth the stress. I don’t recommend getting a dress (and then altered– but you better believe I took it elsewhere) in just three weeks before the wedding, but even them being up front with this date from the beginning and calling me with updates along the way (instead of me having to give my name, phone number and all of the dress information every time I called) would have made that bearable. The lack of communication and lies about arrival dates are what made this a horrible experience.
If you must use Victorian Rose (which I don’t recommend), at least lie and tell them a wedding date that is 5 weeks before the real wedding date so that maybe the dress will come in on time (without having to rush the alterations).

Save Yourself Wedding Stress and Shop Elsewhere
My daughter ordered her dress and veil on November 11, 2012, which they required payment in full: $ 5000.00+ I thought this was slightly odd, but I wrote the check & was told that someone would call when the order was placed. January came around & still no call. I called the store & left a message asking that someone please call me back; no one did. I tried again, but decided the only way to get an answer was to drive down to Cameron Village & pay them a visit. What ensued during the next 6 months was exactly what others have expressed: Very poor customer service, unfriendly sales associates, disorganization and an owner who just seems to not ‘get it’.
I could go in to great detail on all that happened over the 8 ½ months it took them to get the dress & veil in, but it would take me way too long. ~ I will share with you that the owner said to me in January, after I expressed concern over the poor customer service & the negative Unilocal comments, with VRB
selling over 700 bridal dresses a year, that there is bound to be a few negative reviews. After watching the local TV station WRAL’s ‘5 On Your Side’ clips, (Two within a month!) I am convinced there are many more brides out there who have had bad experiences with Victorian Rose Bridal who just haven’t posted. PLEASE brides, I recommend you shop elsewhere. You do not need the added stress of being treated poorly and wondering, as in my daughters’ case, if your dress will arrive in time. It’s just not worth taking the chance.

I’ve gotten dresses here before for weddings and never had any real trouble. I went last fall for another wedding to order bridesmaids dresses –they had the one the bride wanted-​. We get there and the customer service was terrible. We managed to find the dress and were «allowed» to try it on. We ended up ordering… which we were told we could pay half now and half later. Fail to that as they called all of us a few days later and demand we pay the full. That was October. March comes along, April comes along. nothing. We call time and time again and get nothing. No response. I live out of town so can’t go in there and demand to speak w someone. I continuously call and finally get ahold of someone. I ask to speak w the manager but was asked, pretty firmly, what my name was so she could pull my file. Well, I knew they had just talked to the bride about the dress sitch and would know what i wanted if i had given her my info. I didn’t give it to her and did end up speaking with the floor manager. She was the rudest person alive. I told her its now June and we don’t have any dresses. The wedding was actually cancelled and we didn’t need or want the dresses anymore. especially now that its JUNE and we still don’t have them. Anyway, I made my case and the mgr could care less. She wasn’t going to refund our money. «well the wedding was cancelled» my response «that’s besides the point, its June and we don’t have dresses. we don’t want them now and want our money back.» that wasn’t happening. we still don’t have dresses and its August. I can’t get a hold of anything over there and no one will return my calls.
i will never be using them again. Horrible service. next time i’m home, i’m going to just stop in and see what kind of commotion i can stir up. this is ridic for one of the nicest bridal shops in Raleigh. Sigh.

I think I have a unique situation, after reading the reviews for Victorian Rose. I went there with a really tight budget and enjoyed browsing all the dresses. It wasn’t too difficult to find ones that were around $ 1,000. After trying on about 5 dresses, I think the saleswoman helping me had listened to me talk about everything I liked and didn’t like about the dresses I had been trying on — because I still hadn’t found THE ONE. She offered to find a couple for me — and brought them over. One of them, I fell in love with — it was my dress. Even better, the sales woman said it was a floor sample and from a line about 2 years old, so there was a pretty steep discount. I was able to get the dress for 50% off! AMAZING! I was also told I’d get the dress cleaned and that alterations would be $ 300.
However, I’d been recommended by another bride to an amazing tailor who specializes in wedding dresses, so I decided to take my dress to that woman. I left my gown at Victorian Rose for about 10 months and, when I finally picked it up, it had been cleaned and was waiting for me. The tailor even commented that it looked like they had cleaned the dress, so I was happy Victorian Rose honored that commitment.
Unfortunately, this tailor is charging me a lot more than Victorian Rose quoted for alterations. However, it’s because of the way my dress was constructed — and the fact that, being a floor sample, it was probably about 4 sizes too big. After reading all the bad reviews about alterations at Victorian Rose, I think I’m ok to be shelling out double the cost for alterations, as I think this dress would have been a mess had I left it in Victorian Rose’s hands. I wasn’t willing to take that risk.
I will say, whenever I’ve gone to Victorian Rose, I end up waiting at least 10 minutes (and usually more). It’s a little annoying when there’s no one at the front desk to greet people, and you don’t see many customers milling about. It makes you wonder where everyone is.

I had a terrible experience at Victorian Rose Bridals. My hour long appointment ended after 30 minutes, only 10 of which were actually with a consultant, and I left in tears.
I am a plus size bride, and have had great service at other bridal boutiques, even if they didn’t have a sample dress in my size. My mom and I walked in a few minutes before my appointment and waited at the front desk. We waited in front of two store associates while they discussed something and ignored us completely. Eventually, one of them huffed and stated to the other she was going to get a third associate to deal with us. My mom walks with a cane, and the two of us were left standing in front of the front desk for nearly 10 minutes without even eye contact from the associates. I was eventually brought into the showroom while the sales girl hurried through explaining the different designers, before my mom even made it into the room. She left me to look around and told me to pick out some dresses to try on. I wandered around and found a chair for my mom, then pulled a few dresses out that I was interested in. The sales girl asked if I’d brought my own undergarments — I had not brought anything special for under my dress, as I’d been provided with undergarments by all the previous shops. I said I only had what I was already wearing, and she looked at me with disdain. She told me I could get into the dresses myself, or she could help — and she looked upset when I asked for help. Who has ever gotten into a wedding dress by themselves?! She proceeded to try to fit my size 18 self into size 10 dresses, without giving me a chance for questions. Had she told me when I came in that they did not have even ONE dress in the store over a size 12, I would not have ended up naked in a fitting room with a rude girl. I finally stated I did not want to try on anything else as I could tell it wouldn’t fit. It was humiliating.
I told her that I had photos of another dress I liked, but was looking for a jacket or shawl for it, and I hadn’t found a veil yet, and could I look at some of those things — after all, I’d had an hour long appointment booked and I’d only been there for 20 minutes. I asked if they custom made jackets and things of the sort, and went to show her a photo of the other dress I had in mind. She asked where it was from and looked at me like a spider when I said it was from David’s Bridal. Horror. She went away and came back with 3 (ugly) jackets, would not show me veils and would not discuss them custom making something for me.
I said thank you and my mom and I escorted ourselves out. Save yourself from the rude service here. I have had two fittings at the big chain bridal store, and they got us chairs, were sweet, inquisitive of my tastes, caring of the folks that came with me, and made me feel like a princess, even in the midst of teens trying on prom dresses. I felt amazing there, and I left Victorian Rose in devestated tears.

It is really difficult to put into words how much frustration this place caused my wife and I leading up to our wedding. I am not one to get frustrated at businesses, especially local ones, but when the then fiancée is worried, I get worried.
My fiancée had ordered a couture (did I get that right) dress that could only be found at this store in all of the Triangle area. With 6 months before the big day, we were assured there would be plenty of time, so we prepaid the whole thing and waited patiently. After nearly 2 months, not a peep from the store. No status update, to call to assure her that the dress would arrive on time, nothing. When we call the store no one seems to know what the status is. It wasn’t until 1.5 months to go that they provided any definitive date, and even then the dress didn’t actually make it in until 3 weeks to go. Not trusting their inability to provide any assurance as to the timing of anything, she didn’t get the dress altered here.
Look, I normally do not fret about the extra time a special order items needs to be made and delivered, but this is a bridal shop dealing with brides who are too fragile at this point to be messed with. All employees should know or have access to some sort of status on each customer’s order. Don’t guesstimate the delivery date without some sort of validation. It seemed like there was no effort of reassurance.
2 stars. Heed the warnings. They apparently carry beautiful stuff, but customer service is lacking. The fact that I had to make a few calls on behalf of my fiancée just shows you how bad the customer service is here. The dress did arrive as ordered, but not without several tense months.
I believe they have vacated their Glenwood location and moved into Cameron Village now. I hope a move refreshes this place, as subpar service leads to these kinds of reviews.

Terrible customer service. Beware! My prediction: there will come a day where a bride pays 100% down up front only to find a «closed» sign on the front door with no forwarding address. Once they have your money you’re nothing to them.

When I walked in and made the appointment (and when I arrived at the appointment), the receptionist was amazing. She showed us around and pointed out the different designers. I picked a handful of dresses to try on and was ‘introduced’ to my consultant. She was not the friendliest lady and she asked me if I wanted help trying them on. I don’t know about you, but I can’t try on wedding dresses by myself. So, she’s barely helping me, didn’t ask any questions about me, my wedding or anything of that normal nature. My aunt grabbed a dress for me to try on and the ‘consultant’ was like, in a rude tone, ‘That dress is $ 4000.’ My aunt said, ‘The tag says it’s $ 2100,’ and that was pretty much the end of the appointment for me. I finished what I had picked out and we left.
I was very disappointed in the service and I had such high hopes. I wouldn’t recommend this salon.

My new bride was referred to Victorian Rose by a consultant. Our ceremony was only a couple of months away, and we were assured that they could handle it. We only needed two dresses — one for my wife and one for her daughter, the flower girl. We chose the dresses on-​line from a designer collection, and because of our non-​traditional approach, my wife chose a bridesmaid’s dress in pomegranate and ebony, with her daughter’s dress in matching colors and fabric.
From the beginning, my wife was less than impressed. The attitude of the staff was as if attending to customers was a necessary and barely tolerable evil of being employed. After being measured for the dresses, the staff recommended ordering them a size too large so that the alterations would be to take in the dresses, rather than run the risk of them being too tight.
When the dresses arrived, they were ridiculously oversized. Our petite daughter’s dress had to be completely redone (waist taken in, waist shortened, hem raised) and my wife’s dress was barely better. New measurements were taken on the dresses, and they were told to return in five days (four days before the ceremony).
At the second fitting, the flower girl’s dress had a broken zipper, and the liner of my wife’s dress was too long, and hung below and outside the hem. Despite their now repeatedly demonstrated incompetence in what is purported to be their expertise, the staff was unapologetic, and seemed insulted that a customer had the unmitigated gall to expect quality service. They said my wife could pick it up with the redone alterations THE DAY BEFORE THE CEREMONY. Clearly, this was unacceptable. She took the dresses and brought them to a *trustworthy* seamstress near her home.
Avoid Victorian Rose Bridal AT ALL COSTS, unless your wedding preparations are sorely lacking in drama and frustration. If that is the case, they will be happy to make your search for and purchase of the dress for your special day a nightmarish, maddening task.

I had a great experience at Victorian Rose Bridals this past weekend. They were busy (it was a Saturday) but made sure that we knew we weren’t forgotten about when we had to wait a few minutes before I was able to try on some dresses. There were other customers who were not as patient — I guess the experience is what you make it? I tried on several dresses and ended up buying one that day!
Overall, they have a pretty decent selection at a nice range of prices and the staff was helpful and friendly! I would recommend to a friend.