Roto-Rooter Plumbing & Drain Services

Im only giving 2 stars because I get the same drain cleaned every year and it always is $ 99 plus tax. So I call today and ask if its going to be the same price and the woman on the phone said «yes? Its $ 99 Monday through Sunday» so the guy comes over today (told between 2 – 6) & quotes me $ 205 plus tax. So I call the company back and they tell me that they never give prices over the phone. I ask to speak with a supervisor which they did. The women on the phone just tells me to print a coupon off online which is $ 40 off the ! 205 plus tax. It didn’t matter how many times I «tried» explained the situation the women on the phone and the guy in my living room both kept interrupting me before I could finish and said no no we don’t quote… well somebody did and somehow that’s my fault. So dissapointed in the customer service… but at least my drain works now…

Ironic that I’m leaving 5-​stars for a plumbing review… after all, when I have to call the plumber I’m typically not in the best of moods because it means there’s an issue and it’s going to cost.
We’ve had other plumbing companies out to our house for various reasons, but for the past five years we’ve been using the folks at Roto-​Rooter. Always prompt, always polite, and always manages to fix the problem without calling five other technicians and leaving with a 4-​digit bill for what seems a simple job.
So this morning while doing the laundry (on a Husker Saturday, mind you), we did not hesitate to call our go-​to plumbing company when our basement drain decided to quit draining. We super-​appreciate that Rene (#4410) got here at the top of the given time span (between 1 – 5 today) so we could take care of business before it was game time.
Found the problem. Educated my husband. Cleaned up before leaving. I also appreciate how he pointed us to a coupon (since Roto-​Rooter does not have a frequent customer program for us — LOL).
It’s now game time and our drain has NEVER drained this well (seriously).
GO BIG RED!

Good for drain cleaning.

The scheduling service was quick and painless. The tech was on time and the dispatch called 5 min before he arrived. The tech that came out was extremely courteous and professional. The main line was unclogged and he cleaned up after himself. I would defiantly call them again.

Made the appointment online this time to have the mainline cleared from tree roots. They do much like the cable companies and schedule a block of time in two hour slots. While they took almost the entire two full hours before anyone arrived, their dispatcher did call and the tech showed up within a few minutes.
All involved were pretty prompt and polite and listened to my issues and concerns. Tech even did clean up after the job was completed.
Plus is they had a $ 30 coupon from their online website and the Tech didn’t even hesitate or ask questions which was awesome.
Bonus is they offer a 180 day guarantee on most of their work (especially main lines).
Down fall, last two times I’ve used them I get charged an $ 8 fuel fee. You think they could just roll that into their service call instead of itemizing something like that.