Big 5 Sporting Goods

Big 5 employees always ask if they can help you with anything right as you walk in. I don’t know where everything is and I generally come in on different looking for unrelated items (boogie board one time, softball stuff another, chsirs/​sunshade another).
If they don’t have it, they offer to check another Big 5 store.

received horrible service. i even called ahead so i wouldn’t waste my time and drive a hour each way. i spoke with ruby briseno on the phone when i called and asked her tocheck on the status of my firearm pick-​up to see if there were any delay’s on my pick-​up day. ruby responded with if no one called you then it’s ready. i told her i wanted to be sure because i was coming from a long distance away. she again said if no one called you it’s ready. so idrove down to pick up my firearm. once i got there ruby waited till the final minute to begin looking on the computer to check on the status of my picking up my firearm. so after a hour drive 20 minutes waiting for the final minute she returned and told me my pick up was delayed. i said that’s why i called almost an hour and a half ago so i didn’t waste my time, fuel and morning driving all the way up here. i expect some kind of compinsation for my time and money spend going all that way for nothing. ruby didn’t seem to care or appreciate my situation at all… terrible service and will contact the main office’s about the horrible service provided by ruby briseno at the ramona big 5. furious client…

Basically a small sporting goods store with limited selection. Everything crammed together and hard to get around the place.
Staff was unhelpful and unknowledgable. Poor (or nonexistent) customer service.
What selection they do have generally tends to be the low-​end cheaper versions of the products — particularly true for the running shoes.
I would suggest driving a little bit and go to the bigger stores only a few miles away in San Diego or Escondido.

Good variety of stuff… a little bit of everything for every sport. It about time Ramona got something like this. A lot of camping and hunting stuff for those interested in that also… I’m more into the sports stuff and their inventory is good.

Seriously someone needs to talk to the big 5 company and tell them to find bigger retail spaces, because being in these store is absolutely suffocating. I am always tripping over things here, knocking stuff over because everything is crammed in. Very annoying but they have things that Kmart doesn’t have so I brave through it.
No one really looks happy to be there, and if you need something behind the counter, be prepared to wait. Also information is something you wont get here so do your research first.

Terrible, customer service is terrible everything is terrible, do not go here they are total jerks were not nice to me or my brother

From a selection/​availability perspective, this Big5 is just like every other one I’ve been to. It’s a good stop gap for Ramona residents.
My visit started great, with three people greeting me asking if I needed help. But when I actually needed a shoe from the back, the dude I asked for help was a complete slugball. He begrudgingly got me the shoe, handed it to me, then disappeared. When I found him to ask for a different size, he basically hid from me.
I chased him down — behind the pillar he ducked around — and asked for a new one. He said «sure,» then proceeded to grab a shoe off the rack and fix its laces before sauntering over to help me.
When I wanted to check out, I had to walk around and find someone who was logged in. I probably counted six or seven employees working this morning… but I’ll be damned if any of them really wanted to help me sell stuff.
That’s bogus. And disappointing.

the employees have better attitudes now, but during the first week, they might have been a little grumpy because of black friday, and there were so many customers. that would be frusterating to me too! Having a lot of customers. It’s hard work! The store is a perfect size for little old ramona, and the customers have better attitudes now.

I can’t believe this company has been in business for long as it has… this store in Ramona just opened a few weeks ago and the company obviously didn’t hire people with any retail experience, or take the time to train them. Unsatisfactory customer service and the personalities of sloths!

Really wanted this place to be great, sadly I have to say I was completely disappointed. Justin, the Asst Manager, working in the evening doesn’t know the first thing about customer service. After bringing a small issue to him regarding the incorrect/​confusing price sign of products in the store he proceeded to completely disregard the issue basically saying that it was our problem if we were confused by their signs. He then would not even finishing help us with our transaction which we started with him and made another employee take over in the middle. This was a perfect example of how to ensure that he never has to deal with this customer again, Big 5 should feel great that they have this individual ensuring that the store doesn’t get to crowded. Don’t bother going in you’ll be happier going any else even after you have to drive a lot further to get there.