GoWireless Verizon Premium Retailer

Not helpful at all. Everytime I need something these guys tell me different than Verizon does on the phone. I try to go here since I live in Ramona but they just frustrate me every time I go in. Never helpful and their rebates are not the same as other Verizon stores. I will go down the hill to get actual customer service.

Long time, nice people. It took a long time but I’m really happy with the results!!!

Last april I went into Go wireless so I would buy local, I am a Ramona business and like others to do the same. I had to cancel my verizon service because the signal was dropping at my home location most of the calls. I am a plumbing contractor and my cell # is my only # and is needed to not drop out. After a few months, I had to switch to Sprint to be able to keep my calls w/​o dropping in call. I called Verizon they said if I paid a $ 300 early cancel fee, I was done. I did and took my # to sprint. months later I get a letter from a Lawyer in Utah Aldous and Assoc. demanding another $ 300 and a $ 90 penalty.
My complaint is Verizon said I was paid, the local store charges an extra $ 300 over and above what Verizon charges! This is just wrong.

I always appreciate when a business shows concern over a review. The manager courteously contacted me about some issues and graciously received my feedback. Haven’t been back to check in, but left with a good feeling.

Prior to yesterday, I have been in the GoWireless many times thru the years. I have always received the help I needed.
Michael Hays thank you very much for switching my phones yesterday… I appreciate the great Customer Service I received.
I am so Happy, Happy, Happy that we have in Ramona a Verizon Store. GoWireless is a Verizon Franchise… and Helps us all if we have a problem or an issue and we DO NOT want to drive down the hill. I had not been in there in about 2 ½ years, and back then I bought Accessories for my Cell and for my Husbands Cell. I bought a new cell over the phone with Verizon, it was mailed. I went in yesterday to have the phones switched and buy a protective cover with clip for my purse. I received Great Customer Service and I happened to get the Store Manager as my guy to help me. He was Great and was Patient with me as I was moving up from a 2 ½ yr old phone to a Samsung. Patience with this Customer was the key here.
LOOK…Customer Service is FANTASTIC. Plain and Simple… if you go into GoWireless with an lousy ATTITUDE… What do you expect from them, a winning lotto number??? You have the Problem, YOU have to be Patient with them as well, and they CAN and WILL help you IF at all Possible. I will admit that they are a busy Retailer and so is the other Verizon Retailers… no matter where you go to get help you do have to wait your turn. I waited 45 min a couple years ago in the Carmel Mtn Verizon… so don’t go in any Verizon Store expecting to get out in 10 min with your problem solved. That is not going to happen very often…
Skip that lousy attitude… and Have a Better Day all around.

Once again Go Wireless in Ramona went over and aboard for me. Johnathan Nevins dealt with the complicated buracacy of Verizon corporate and handled the situation with patience, diplomacy and skill. Thanks so much, we’ve had countless years of great service with the store and I highly recommend it!

I would drive down the hill to a «real» verizon store before I would ever step foot in this one again. Very frustrating experience!!! We were charged for an upgrade that should have been free. They promised to fix that on the first bill, but then came a bill that was over twice what it should have been. Said that we were the only ones this happened to and promised three different times that a manager would call us with resolution. No «manager» with any authority ever made an attempt to contact us. When we asked for a district managers name and phone number, employees would not provide it. To top it off, the $ 50.00 per phone rebate we were due was denied because the form the store completed for us had already expired. The good news is, Verizon’s 611 was able to help us get resolution to most of the issues. The only reason I even gave them one star is because a couple of the employees were very courteous.