Bel Air

Mike in meats made me VERY happy when he substituted aprx 5#s of another cut because the featured cut I had come in to shop for was sold out. Truly great, personal service from him and the gents in Meats! I was greeted and acknowledged as I was waiting for Mike by another gentleman in the
Meat dept. Customer service from this
Department is outstanding

Great store that I have loved for years! I was motivated to write a review after doing ecart for the first time today! I was so impressed by the service rendered that it motivated me to write this review! The groceries were all perfectly selected, I had no random substitutions, and I didn’t even leave my car! To top it all off, my shopper, Stacy, left me a very nice handwritten note thanking me for my patronage and gave me a rose! Super nice touch and definitely put a smile on my face when I unpacked my groceries. Their great customer service keeps me shopping here :)

So the manager is unwilling to allow lottery ticket sales at the counter even though the machine has yo be reset after every few people. I understand that other customers need to use the customer service counter but when you have a line out the door this policy makes zero sense. Won’t be shopping here for anything from here on out.

Local grocery store up in Gold River. Nice deli and bakery. Friendly helpful staff. Very upscale with reasonable prices for sure. Clean and well kept and abundant parking. They also have a nice floral department as well :)

This is my neighborhood grocery store and I enjoy going here. The parking is easy and the store is very clean. They employees are helpful and always direct me to the correct aisle whenever I’m looking for something.
I like the bakery department– the fresh baked breads are a perfect pick up item right before dinner and I can never resist the snickerdoodle cookies.
My only complaint would have to be the meat. I’ve never had any problems with their meat but ever since they switched to Harris Ranch, the quality has gone down. I’ve noticed that the meat doesn’t keep as well as before– freezing or refrigerating doesn’t help. One of the first times I bought these Harris ranch steaks (porterhouse if I remember correctly) and I immediately froze them for a day or two before defrosting them in the refrigerator. I noticed some of the steaks were brown and when I opened the packaging they had a rancid smell. I threw them all out. The second time I bought a rib eye and refrigerated it overnight. When I took it out of the fridge to grill for lunch the very next afternoon (less than 24 hours after I bought it) the edges were already brown, slimy and it smelled rancid. I Had to throw away that $ 12 steak. I asked a few friends who also shop at Raleys/​Bel air and I was really surprised to hear that they have had very similar experiences with their meat.
I really hope they do something about this, I’ve been going here for years and it would be too inconvenient to go to another grocery store.

We were just here last night and my husband bought some amazing salami from the deli counter. We came back to get more, and I told the lady behind the counter that we got some salami the day before, but I couldn’t remember which one. With attitude, she turned away to get gloves and very loudly complained about me to her co-​worker wondering how I couldn’t remember which one I bought.
Look lady, I had a good idea of which one. I wasn’t going to sample your entire deli. Terrible customer service on her part.
Secondly, the produce section had tons of fruit flies. No thanks. I might go back to shopping at Safeway from now on.

Nice grocery store, always very clean and stocked. Friendly staff, nice having a Bank of America in there. Location is close to my house so that is a plus.
Now my review for Petes, I would only give 2 stars. My mom and I got some drinks here before our shopping. I had never had anything from Pete’s before and had a gift card a customer of mine had given me. They told me they couldn’t take it because they were contracted through bel air or something. Which I understand to a point, but it was strictly a Pete’s gift card not sure why they can’t fix that issue.

I ran to this store before an event. I just needed a few things for a first day of school lunch box. I told a staff member I was new to the store so they kindly sent me to the wrong place twice. Asked other staff members (two of them) where I might finds kids juice boxes and was repeatedly sent to the wrong place. Apparently everyone who works here is also new to the store. I was in a hurry, needed help, couldn’t get it! Thanks!
So annoying!

This is by far my favorite local full service grocery store; from the friendly pharmacist, Martin, to the checkers up front, (most of whom I’m on a first name basis with since I’ve been going there for almost 10 years) and everyone in between. This Bel Air is the best combination between a corporate store and a small mom and pop establishment. Competitive prices like a corporate chain but friendliness of a small grocer. Butchers are willing to cut or order whatever they can for you, deli will honor special requests, within reason, and almost everyone has a smile for you everyday! Good locally owned chain store where I do almost all my shopping.

Although I have trouble finding things sometimes in this store, I have to say the employees are very friendly and helpful. Recently, I needed a special cake and they really came through. I am grateful for all of the organic produce too.
I do hate how you can’t really get through without having to use their rewards program. I resent that someone needs to know everything I buy and consume.

I have to give it to this store. A few years ago I was put off by the higher prices and would go out of my way to other stores. As time went by I was won over completely by the ever growing selection of organic, vegan and specialty items I used to be forced to the big high priced WF for… I love you but you know who you are. The main thing that did it for me is the amazing celebrity treatment they give my little boy. They are so damn sweet and loving every time we go in there I can’t even describe it. They talk and oodle all over him and blow up and give him balloons. Just so warm. They are also always very willing and ready to take my number down and inquire about special orders for me when they are out of an item or don’t carry it. I have never met a less then pleasant person that works here. Even when the barkery is closed and my little guy wants a treat the manager is more then willing to jump behind the counter and get icing on their shirt. I’ll be shopping here for years. Thanks for the red carpet treatment girls… and guys… but mostly girls. Ha!

Good grocery store. Friendly staff. Been coming here for years. Everything is easy to find. Love how they remodeled

Large organic produce selection.
Tasty organic chicken.
Natural bath and beauty products.
Great deli selection.
Super friendly staff.

Bel Air reminds me of Ralphs but just tries harder to be something more. The selection, layout, stock maintenance and employees are all good. Though I like the deli and bakery section, I just don’t find the quality of the food they put out here worth it. Plus, I feel you can get a better deal and/​or better quality produce at different grocery stores. Overall, Bel Air is a nice grocery chain and it’s easy to see why it can be a local favorite. However, in terms of overall satisfaction, I feel this store is just alright.

Bel Air is one of the few grocery stores I frequent for a few reasons…
1. Exceptional customer service! Every time I come here every employee I encounter is very friendly and helpful! Every try I go I’m asked at least once if I’m finding everything okay, then again by the cashier if I did find everything okay and then told to have a nice day by an employee when leaving. I’m not a needy shopper and don’t enjoy being bombarded by employees. However, at Bel Air they create a welcoming, friendly atmosphere without doing this! Love it!
2. Great selection! Bel Air offers an array of organic, gluten free, vegan and other healthy options. They also have high end cheeses sprouted wheat breads and a lot of yummy desserts in their bakery! It’s hard to find grocery stores fairly priced that offer even some of these options.
3. Parking and location are very convenient! This location is right off of Sunrise and has a large enough parking lot to always find a spot.

Needed batteries and my mother in law needed cupcakes for a party.
Quick in and out since everything is well organized!

were they joking when they put this cake out?
Me thinks not.

Hi-​ya!
This location is top notch. The employees remember you and are very helpful. The produce is very fresh and the hot bread is delicious!
There is antibacterial wipes for the carts, kids get a cookie free and/​or a bel air balloon if they want.
Granted it not the cheapest supermarket, but the service and quality make up the the small price difference.

Pro: The store is always clean and organized. The staff is very very friendly. I don’t hate grocery shopping anymore! I love the variety they have and great sales!
Con: The Asian food in the deli area, to-​go, has really decrease the amount of food and meat they give you. I am pretty sure they are a contracted company for a spot in the store. They close early (like a good 30 minutes), very rude each time (we eat it at least once a week) and they give about 7 pieces of meat in a rice bowl now and say «it’s too full» if you ask for more… Well don’t put so much rice!

Have been going to this place sorta out of desperation. Its our local market. Usually this chain has pretty high standards but I’ve not seen it here. The produce department in particular (refrigeration cases) are filthy. I worked in the industry for twenty years and I know what clean cases look like having cleaned decades worth. These indicate overarching neglect.
I’m also down on groceries who extort personal info in the form of incentive programs to give you deals. Ethically questionable practices, IMHO.
Pros: Staff are helpful and at least admit that they don’t agree with the incentive program BS.