Rancho Cordova Dental Group and Orthodontics

Worng place

Wrong posted

The dentist is good. My problem I called on a Monday to get an ER appointment as I broke my tooth on Sunday. I spoke with the male receptionist who stated I would have to wait until Wednesday. I go into my appointment and found my tooth will need to be pulled. The dentist was awesome, he pulled most of it and I was told that I would need to see oral surgeon to finish the job. He made it sound that I would be seen the next day. I get to the front receptionist and was told they would try to get me into oral surgeon on Thursday or Friday but probably would have to wait until Tuesday. I call my sons dentist and got appt. immediately for Friday with oral surgeon. Shortly after scheduling I get a call from Rancho Cordova Dental stating they were unable to get appointment and I will have to wait until Tuesday. So I then take a survey and was called by office manager to have me justify why I feel the way I do, after all they did everything they could for me and they feel bad. I do not recommend this place to anyone.

First time back in years … great service and work. The staff was very friendly and helpful.

Having recently moved back from Southern California, I was in need of completing some dental work that had been previously started. I have never been a huge fan of going to the dentist, but Dr. Vakharia made the process so simple. She took the time to talk to me about the work that I needed completed, and also discussed options for additional work that needs to be done. One of the best things about this appointment, is that there was zero pain. I have had some pretty painful experiences in the past, as some doctors have trouble getting me numb. Not only did Dr. Vakharia get me numb immediately, so also re-​numbed me mid way through, just to be sure that it didn’t ware off while she was working.
The office staff was amazing. This is definitely my new and permanent dental office!!!

This will be my second review for this business.
For all of you who gave 1 or 2 stars… I have to ask; Did you address the staff with your concerns and give them a chance to service you? I did. I was not very happy with the condition of the temporary bridge I received. Also, I felt like the timing was inappropriately long to receive my finished product — after i paid my $ 1300 co-​pay.
Teresa was a very good listener and approached the doctor with my concerns. Dr. Khan arranged for me to be seen the very same day. He and Christina took their time and carefully addressed my issues. They even worked beyond closing to ensure I was taken care of.
I appreciate being able to speak my concerns with staff and have them respond by taking care of me immediately.
Before you write something horrible that affects the office, please take the time to take a deep breath and express your concerns. You will probably be surprised at their ability to turn things around. If you don’t share, they don’t know.
I will keep them.
Lisa

I have always had a a fear of the dentist and a list of horror stories from previous dental experiences. They made sure to really take all my fears into consideration. Angel, the dental assistant was so sweet and understanding. Dr. Vakharia was very sweet and very gentle. She was able to get done three fillings and an extraction without any pain. That is something I have never experienced before with any other dentist.
Their services are more pricey than other offices but they use up to date, new, modern equipment. Overall, it was a great experience and I am glad I have found a great dentist and I don’t have to dread my appointments from now on.

Horrible

I am very confused by the negative reviews of this office. I have been their patient for two years and have never had better dental care. The office staff has always been polite and considerate. What I have most appreciated is that they have always broken down each recommended service, given me prices, reasons, options, and been very clear about what was covered by my insurance. They have never tried to pressure me into spending more money than I was comfortable with. The office is very clean and all the equipment is state of the art. I go every few months for cleaning with the hygienist. She is very professional and thorough. I had questions about the effectiveness of my home routine, and she was able to immediatly bring up a graph showing my progress. My adult son is disabled and they have been very supportive and helpful in alleviating his anxiety. Recently I changed Dentists, as my previous one is no longer there, and he was just as good if not better. The dentist, hygienist, assistants, and office staff have always listened to my concerns and responded with consideration. I am so grateful that they take my insurance and that they are here to serve my family.

Horrible Staff! This office is extremely unprofessional. Rescheduling is rampant. They are «supposedly» fully booked all the time. The only reason they are so booked is because their dentists and hygienists aren’t scheduled to work on a daily basis… Don’t go to this dentists!!! You will not be happy!!! If I could give this office zero stars I would!!!

I’ve been a patient here for 5 years now, and the staff are great. HOWEVER this office is EXTREMELY BUSY! In order to get an appointment for an extraction or anything out of the ordinary, it is usually 2 – 3 months out. Hopefully you don’t have a tooth hanging by a thread! If you need a cleaning, it’s even longer, like around 6 months! Although the dentists are great and the staff are very friendly, it shouldn’t take that long to get treatment. Kaiser is faster than this dental office! Find another office if you can, this one is booked indefinitely…

Extremely unorganized and unprofessional staff.
I called to schedule an appointment for oral surgery and the woman on the phone didn’t even let me finish speaking before she said all the things they’re going to need from me, my insurance company and my general dentist. She spoke so fast so I asked her to repeat herself and she sounded annoyed and put me on hold. 11 minutes later she came back on the phone and said they weren’t going to have any appointments until April (2 months away) and I said ok what were the items you wanted from me again? She spoke slowly as though I was mentally disabled or something. Then she said once I had all that I could call back. I called back the next day with everything they needed from my dentist and insurance company. The front desk (a different woman) said she would take my information down and have the oral surgeons scheduler call me back. 2 days later and no call back. I called again and left another message. It’s been 6 days and still no call back. This office acts as though they have more than enough patients and any new patient is a nuisance to them. They’re rude and unprofessional and I have no idea why so many people go there. I’ve since had my oral surgery done yesterday somewhere else. Word of advice, avoid this place! Call your insurance company and have them find you another dentist or oral surgeon. It’s not worth your time.

Not a great dental experience for me. I went initially for a cleaning/​x-​rays because I don’t have dental insurance. They took a LOT of x-​rays, I don’t think that was necessary. They replaced a crown that I had, that seems to be fine but Dr. Paige also found a couple of cavities and put in two fillings. I couldn’t bite on it because of pain and when it didn’t dissipate I went back in. They took x-​rays and couldn’t figure out why it was hurting so the dentist just re-​did the filling. It didn’t hurt after that so I was happy, although it felt kind of rough. That was about 4 months ago and about a week ago I was flossing and one of those fillings fell out. I decided to go to someone else this time to get it checked out and this dentist said the previous dentist did a sloppy job and failed to remove all the cavity before he put the filling in, so obviously it didn’t bond properly and fell out. Lame. Luckily this dentist didn’t charge me a lot to fix it since I paid a bunch for these fillings at Rancho Dental. Dr. Paige was nice, but that really doesn’t help when my teeth are messed up, I’d rather he be more serious and know what he’s doing. Also, if you do come here, allot at least a couple of hours at least. They see so many patients here that it takes a while to actually get into the chair and then once you’re in, the doctor leaves often and you sit there for 15 minutes at a time wondering when you’ll get out of there. Needless to say, not coming back here. They don’t take the time to take care of your teeth, they’re just too busy.

If I could give zero stars I would. I can not emphasize enough how inept this reception staff is. Not only that but I have had limited use of my mouth/​teeth and have had to wait 3 months for a follow up appointment. Again I wouldn’t be going back here if I had not already paid 5K for the services. I cant worn people any more strongly than to just say DO NOT GO HERE. Although the dentist is good ONCE YOU GET IN! Your dental health is not something you want to screw around with.

The staff here are very rude. Out of 5 appointments I had 3 got canceled! The first time they didnt even call me and notify me it was canceled. After I arrive to my appointment the girl asks me if I got their voicemail which I obviously never got and makes me leave. The second time I am driving to my appointment 10 mins away and they call me stating they tried to catch me before I left to let me know my appointment was canceled. Like really…
The girls dont even look at you when you come up. When I tried to call the manager to complain about all of the cancellations she put me on hold and was also very rude. It gets frustrating when you’re teeth are in pain and you’re doctor cancels your appt because he is away getting married. Dr. Khan is nice but he is never there which gets frustrating. Besides the staff the place is clean… but it seems like all they do is try to get as much money out of you as they can.

I saw Dr. Vakharia she was fantastic and kept me informed during the entire procedure. The dental assistants Angel took very good care of me very professional. I love the digital xray! Nice clean office and yes they have a coffee machine.
The only reason I don’t give a 5 star is the front desk with the exception of Tammy. I hope the other ladies take notes from her.
Overall the comparison prices give you flexibility. I would definitely recommend this dental office.

I love this dental office. I am going to have to apologize in advance becuase I do not remember my dentists names. I started coming to this office about 3 years ago. My original dentist was a little rough with the cleaning but apart from that all of the staff and appointments have been fantastic and completely hassle free including getting my wisdom teeth pulled. My dentist was replace nearly two years ago now and I absolutely love her. She is so much more detailed than any dentist I have ever had and really takes time to discuss issues she sees with me even things that are not a problem yet but that she is going to watch. I take my son here as well and he was actually able to get through the entire exam and xray process which is a miracle. I will never go anywhere else if I can help it.

I’m having a good time with these folks and so is Stormy. Getting lots of sound advice, various treatment options and very little upselling. The only reason this place doesn’t get five stars is all the times I’ve been there its taken a long time to go through a session with the DDS. Recently had a crown replaced and their literature says 2 hours. Took me five. You must know this or you will be disappointed. Oh, btw, I do electronic health records for a living and I’m pleased to report that these folks are all digital. This is a very good thing because of the amounts of detail included with your record. For example, during my crown procedure I got digital x-​rays multiple times in the session to ensure appropriate fit. You’d never have seen this attention to detail with old film based tech.

I went to Dr. Taimur Khan today and was seeking a second opinion after seeing another HMO contracted dentist (different office) I saw.
First impression in walking in was very good. Friendly staff and clean office. They seem to have all the latest equipment. Way better than the other dentist. I had a 9am appointment, and Dr. Khan was right on time and was very easy to talk to.
The appointment was really very comprehensive and much better than I expected. They took a full set of x-​rays and did not charge me… not sure what my insurance is going to cover there, but no cost to me is great. And being that these were digital, I was better able to see what the Dr. was showing me.
The biggest thing was that Dr. Khan very professional, friendly and did not seem like he was trying to up-​sell me on treatment, which I believe that the last dentist was. The last dentist I saw had a treatment plan of more than $ 3400. my cost, after insurance paid.
Now Dr. Khan knew this and could have said I needed to have something similar, but he did not. He said I did not have the decay the other dentist said I did, but the 2 crowns would help structurally to help my teeth. The other crown that I needed replaced (other dentist) might be an issue, but we can wait. STILL NEED THE DEEP CLEANING, but guess that is my fault.
He also found 2 small cavities that the other dentist missed altogether!
I have had issues with dentists and am highly scared of most of them. This was my experience and will update the review if I have any issues once I start treatment. But for now, this is my favorite Sacramento Dentist. Thanks Dr. Khan.
BTW, this was my first time to this office and I don’t know anyone from this office. Hard to believe I had this positive of a dental experience. lol

I went in once and will never return, nor would I ever recommend this place. I selected this dental office because I wanted a cleaning and because my dental insurance says this is a preferred provider for my plan. My appointment was at 11:00 so I arrived at 10:45. I was finally seen at 11:20 and taken for x-​rays. A series of 18 x-​rays were taken, but unknown to me, MANY were NOT even covered by my insurance. I found out later after being notified by the insurance provider.
After x-​rays I was taken to another room and waited for the dentist. After a little wait, a very young dentist arrived and said he would schedule a cleaning for another time, but in the meantime he was going to replace a cap on one of my teeth — not the reason I was even there. I asked how much that would be. He went and got the benefits coordinator who came into where I was seated, heard the dentist’s explanation, and then left for 20 minutes to get the answer. He returned, and after some technical/​software problems, he finally gave me the low down. By that time, an hour and a half had elasped since I had first been seen, and I had to leave to return to work.
Basically, no work was ever done, I received no cleaning — which was the reason I went in — and I was informed by my insurance that it would not cover over $ 500 for some of the strange x-​rays they took. In my opinion, this place is a dental mill. Just look for yourself at their website to see the relative inexperience of the dentists. I would also advise anyone to scroll down to the bottom of this page and note the many filtered out reviews. Click on the link to read them. Many are great, but many rate this place just like me. Judge for yourself.