Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Love this hotel! My husband, my MIL, myself and my two boys have stayed here twice while our house was being renovated. Excellent customer service, VERY CLEAN! Free Wifi and free parking. Complementary breakfast was DELICIOUS!

I was a prisoner in my own room. Due to a lock malfunctuon, the deadbolt automatically locked when you closed the door. It took 5 trips up to the room and back down to the lobby to get in the room, of course, it’s the last room in the hotel. Then I get a half apology from the desk ckerk, followed by a laugh. Very disappointed. I will never stay at this hotel again, I am seriously reconsidering any Best Western’s in my future.

The service is terrible. They don’t care about your experience and hire employees who have no basic knowledge of customer service. It’s kind of important to be hospitable in the hospitality business. It’s worth it to spend some extra money and stay at another hotel.

I booked this hotel through my airline since it was a last minute trip for a funeral at a hearby church in RC. The price was decent, property was clean enough, gym was sufficient, breakfast was adequate and the staff very friendly. After checking out and leaving the area, I realized I had left my reading glasses in the room. I called the front desk and they immediately sent housekeeping to check and within 30 min. the staff called me back. They had the glasses and would ask the OM to call me on Monday. Frank (OM) even helped me with the online process to print a shipping label so that he could ship the glasses to me. THAT’S SERVICE. The only reason this property didn’t get 5 stars, I thought the bed was too soft, but my daughter was just fine with it.

Great hotel for a great price!!! Very clean and friendly staff. The complimentary breakfast was wonderful… not your normal doughnut breakfast.

Pros, located in a good area, well priced, clean, rooms are decent, plenty of parking, plenty of shopping centers nearby, and they offer free breakfast and internet. Cons, the building seems old, staff were not very friendly, we asked them some questions and they seemed more like we were bothering them and they where short with their answers. When we got onto the elevator is smelled like weed and when we got into the fourth floor there was a strong smell of cigarettes. Would not stay here again.

Ok, so i dealt with a young lady by the name of Kristen to check us in early due to a wedding. She made it happen. She was very polite and inviting in a loving nature. Fantastic grade A customer service. Me and my fiancé had an issue, along with the entire hotel, the power went out. HMMM, so we check out and the hotel notifies us they will compensate us for the inconvenience. Not five hours later I get a call from the hotel manager Frank. Frank notifies us that they are going to refund us 100% for the stay… WOW, say it with me WOW. I was so amazed. Here is the best part. As we drove away from the hotel my Mrs. stated, «i really like that hotel, the people are very nice and the hotel is very clean, i would like to stay here again.» I said, «me too baby.» This was before the actual compensation. Kristen, Frank and Chelsie are awesome. FYI, they have a higher rating than the Sheraton down the street. We love the BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/​Ontario. If we had more hands we would give them a six thumbs up!

Been here twice… new clean and nice staff. a much better location than the one on Shelby, that one isca dump. Will be back.

I was upgraded to a suite at no charge. Don’t know why, but it was awesome. Very clean, good free breakfast.

The hotel itself is nice breakfast is good for a Best Western, but if you except hi speed internet access your going to be let down, they do nothing to fix the issue and tell you they will. I will look at different options in the future as they do not deserve my money.

Hello all, I stayed in this Hotel June 22^nd and 23^rd. The place was clean easy to get to and quiet. Also wanted to give a shout out to Enrique the morning desk clerk. Enrique was friendly and very helpful with driving directions, Went to Dodger Stadium, gave me his personal driving directions so I didn’t have to sit in LA traffic. And, My I-​phone stopped working, he found a Verizon store nearby for me to get my phone looked at before my 8 hour drive home. I Appreciated this. Thanks !

I would’ve given a four here but the AC was broken. We checked in late night so it wasn’t so bad. But as the night progressed it got worse. It got so hot that not even opening the window helped. Also no water bottles in the refrigerator. So we were feeling a little dehydrated that night. You would think for $ 120 a night they’d at least put 2 h2o bottles in there. They have drinks located at the vending machines but only take cash no cc’s. Overall it was a decent room. Big. Wifi available.

I really like staying here. It’s not bad for the price. You get free breakfast in the morning, a fridge and microwave. Comfortable beds. Not many weirdos. Oh and it’s really clean.

Very disappointed! Rooms were not very clean and not properly maintained. The toilet seat was all knicked up and covered with whiteout. Breakfast was terrible. The eggs bounced off the plate and the pineapple wasn’t even cored.
Would not recommend staying here.

The format of this review is statements from my five year old daughter, followed by my truthful responses to that statement.
STATEMENT: «This is the most beautiful hotel in the world.»
TRUTH: When you’re looking at this hotel, it’s the most beautiful hotel you’re looking at.
STATEMENT: «This hotel has 3 alarms. That’s too many alarms. I don’t want to stay at this hotel again.»
TRUTH: This hotel has a perfectly adequate amount of alarms.
STATEMENT: «The pool is too cold and has more bees and leaves in it then I like.»
TRUTH: 100% Gospel truth on this one. Less bees and leaves, more heat.
STATEMENT: «I like the breakfast here because it has juice.»
TRUTH: This breakfast does indeed have juice.
STATEMENT: «This (fold out couch) bed is super comfortable.»
TRUTH: If you like a good metal bar in your spine, then yes, she’s right. And maybe you do, I don’t know. I ain’t judging.
STATEMENT: This hotel is too windy (said from the parking lot).
TRUTH: Yah Best Western, can’t you control the elements. Sheesh.
In conclusion, clean the pools, keep the alarms, and pick up some basic weather manipulation skills and you’ll be a 5 star in my book.

Stayed here for one night before a next day event in the area. Comfortable, quiet, and clean. I had made a previous reservation thru priceline. Check in was a breeze. The staff were accommodating and informative (I asked about where to go for dinner).
Only two complaints, one, the showerhead in our room could have used a good cleaning (hard water build up), and holy Hannah, the chlorine in the hot tub! Waaay too much!
Other than those 2 relatively minor issues (which I am sure management will address) I would definitely recommend this establishment to others. It’s in a quiet, safe neighborhood, easy freeway access, with plenty of restaurants and shopping nearby.

I’m only reason I’m giving this place 4 stars is because of the cute receptionist named Krista. She is such a sweetheart, incredibly natural at customer service, and just the sound of her coy laugh is inviting.
This Best Western has about 6 levels to it and its surprisingly spacious. I didn’t check out the gym, but the fact that there is a fitness center out in Rancho Cucamonga was impressive.
This place is off of Foothill Blvd, so its not in the «boonies» of Rancho… close to an outlet mall and 10 minutes away from Trader Joe’s, Von’s, and Sprouts.
On to more important topics: the free breakfast from 6 — 10 am: GROSS.
Yes, they deliver more than bagels… but the «scrambled eggs» taste like rubber, the ham is the most processed lunch meat I’ve ever seen, the only fruit available is melons and pineapple, and the best thing about it is Yoplait yogurts.

I stayed here for a couple of day while I was in town visiting. I have to admit my stay was a lot more pleasant than I thought it was going to be. I reserved the room through
and was able to acquire the room for $ 85 per night with a 5% cash back. The hotel was much larger than I thought it was going to be (
).
Check in was a breeze and their was only one person in front of me so it went quickly. I asked for a single queen to I could roll around and the bed was quite comfy for that. Sadly, it was more comfortable than my bed at home, and I really liked their firm pillows. I need to get me some of those (
). The room had a desk with USB hook ups to charge me devices (
) and the room had free Wi-​Fi with a very strong signal. I uploaded tones of picture with no problem.
Maid service was spot on and friendly. My room and bathroom were kept very clean. The individuals at the front desk had good senses of humor and were very helpful. The hotel sports a pool, gym, and complimentary breakfast. I only took advantage of the gym for and hour.
At the end, I had a good comfortable stay without a hitch. I would stay here again for sure.

I stay here whenever I am in town which is often .
The rooms and breakfast are great.
The staff is always friendly and accommodating.
This is an excellent property.
Close to restaurants and shopping as well.

Accommodating and polite front-​desk staff.
1 BIG SUGGESTION — do something about the PILLOWS. They were so huge/​fluffy/​fat that all of my group agreed that they were uncomfortable. Many of us opted to sleep without pillows rather than crank our necks.