Charter Communications

This has to be the worst Internet service I’ve experienced. For what I’m paying for Internet only, I would have 150Mbps on FIOS. On a good day, I get 64 Mbps down (better than their guarantee) and, wait for it…, 4.28 Mbps up. Don’t attempt to backup to cloud.
Some items of note on Charter’s Internet Service Policy:
«No Warranty: Subscriber agrees that Subscriber uses the Internet Service and any software and equipment supplied by Charter at Subscriber’s sole risk. The Internet Service and Charter equipment are provided on an „as-​is basis“, if applicable, without warranties of any kind including without limitation any warranties of title, non-​infringement, fitness for a particular purpose and merchantability. Charter does not warrant uninterrupted use of Internet Service.»
Charter advertises «No Bandwidth Caps»
Here is an excerpt from Charter’s bandwidth terms, however:
«Subscriber understands and agrees that Charter does not guarantee that any particular amount of bandwidth on the Charter network or that any speed or throughput of Subscriber’s connection to the Charter network will be available to Subscriber.»
So there are no caps but there is no SLA at all. You can have no Internet at all and its all good for them.
They have the monopoly on Internet where I live unless I want to do everything over LTE which often outperforms Charter but is inherently more expensive, as is expected.

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

If I could give zero stars I would ! Cancled my service and went to drop my equipment off and pay the bill. Remember I said pay the bill, Lonnie asked for an ID and explain my wallet was stolen the previous night and all I had was my school ID. He then tells me he can’t the a payment from me. He becomes complete rude throws my receipt at me and as I walk out him and the girl next him start laughing. The foothill rancho office is nasty, it stinks it’s ghetto to the core did the people who work there are unprofessional and rude!

Worst cable and wifi I have ever had to deal with, and I don’t even have to pay for it. We have a corporate housing apartment in CA, meaning all utilities (cable and Internet included) are paid for. It’s impossible to watch anything because the cable is constantly glitching. The wifi has numerous glitches a day, as well, but nothing like the cable. It goes black without sound every 3 – 30 seconds for about 3 – 5 seconds. To make matters worse, there is nothing we can do about it because our names are not on the account. So we pay the extra to have these services included but can’t enjoy the services.
It’s so frustrating that we now bring our Apple TV when we are away from our home. I can’t imagine how irritated I would be as a paying customer. It makes me appreciate having Cox Communications at home. Cox gets rock star status compared to Charter.

Internet went up again! Really $ 51.99 a month to access the internet. This is a complete rip-​off and if there was competition in my area I would switch my service immediately. My basic television just went up too so I am down grading my basic television to just the basic network channels. My cable goes out at least once a day and for some strange reason the sound goes out every day at the same time. I didn’t even know that I could opt to receive basic network for ONLY $ 26.99 a month. Wonder why they don’t advertise that? FYI everyone YOU CAN GET BASIC NETWORK TV FOR $ 26.99/MO and then purchase anything on your own and it will be much cheaper than the current price for Charter.

EXTREMELY PRIMITIVE, SUB-​PAR PRODUCT! This is coming from a former employee so listen close. I left Charter in 2007 in good standing and hold no grudges. With all due respect to the many fine professionals this company employs. The facts are as follows:
1– The boxes are the exact same equipment that I installed & serviced in 2007 and NO ADVANCEMENTS HAVE BEEN MADE.
2– The interactive so called features are feeble & pathetic.
3– YES the DVR still incorporates a «copy to VCR» function. The recording space is roughly one third of that offered by Direct TV and Verizon for example.
4– The WIFI is unreliable as well.
5– Ironically Charter is only a few bucks cheaper than their competitors while their product is years behind.
6– AND last but not least Charter does not even offer NBA TV, LEAGUE PASS OR ANY SPORTS PACKAGES WHATSOEVER.
SPECTRUM? Don’t make me laugh.
You could at least give your customers the option!
What a shame Charter Communications. You have a lot of nerve. No wonder you have so many 1 star reviews. Charter your reviews don’t lie. PATHETIC! Never again!
Here’s the breakdown:
Cost: 2/​5, Technology & Interactive Features: 1/​5, Dependability: 3/​5, Packages & Channel line up: ¹⁄₅.
Overall Rating: ²⁄₅

I went online to opt out of the direct mailers that I keep receiving. Charter makes it impossible. What a horrible customer service company. I have never been given the run around like charter does. I will be filing a complaint with the better business Bureau.

You charge so much money for everything and then your equipment is just bullshit every time I record something it cuts it off right before it’s over so I can’t even watch it I pay a fortune for this service that doesn’t even work your equipment is horrible

Charter has redeemed itself some what so I’ll bump up the stars. Still never received my money back from having to pay all the months that my service wasn’t working. It is what it is. Karma will take its place. But thanks to a friend that worked for charter my service has been good.

I would give them Zero stars if I could.
–First off the customer service call center is very rude and pushes products you dont want or need. I just needed TV and Internet and the rep on the phone would not place the order for just TV and Internet and told me I had to get a phone. I finally gave up and ordered on line with out a phone (for less then she was quoting all three for)
— Customer service at the local office are not knowledgeable about cable service and offer little to no help with questions or concerns.
— The cable service is a complete JOKE. HD channels are limited and the equipment provided was Extremely old. They advertise an advanced HD interface DVR and what I got looked like the user interface of a VCR from 1998 (I am not joking see the attached pictures)
— Internet service is not as advertised, I am paying for 60 Mbps and I understand I wont always get that speed but i have NEVER reached 60, my most recent was less then 5 MB. (See picture)
— If you have another option TAKE IT,
— If you cant get Fios or ATT U Verse, then get satellite

I have had enough with this company. The substandard service along with their lack of accountability is disgusting. After weeks of drama wit them regarding my phone service back in January, they still managed to screw me. And have been charging me $ 20 more for my service than they were supposed to. And when I call, sure that they will credit my account I am told they can only go back 30 day… is this how you keep your customers happy? I will be canceling my service!

I hate charter! I had an appointment Friday from 5 to 7 I called in at 630 and was told a tech was on his way at 715 I called back in and was not the tech was still at his last call and would be at my house until after 830. The customer service reps I spoke with were very rude to me. What more Pissed me off was they were charging me for the tech to come out and they couldn’t even call to tell me he was running late and when I told them they needed to wave my fee I was paying they told me no.
Charter is the worst company out there. Save your money and go somewhere else. Next review is going on the BBB. Charter sucks!

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

Way to go charter. I requested a new drop line because my house was getting all new cement poured around it and told them I have one week to get it done. I called on a Sunday and by Friday they came and installed a new rg6 drop line and now my internet works great 60mbps like they advertise. Great job charter.

I dont even know where to begin. Charter Communication is awful. So awful. The only reason I have this mediocre cable company is the oligopoly Charter has in my area.
The service is lackluster at best, and trust me you will be calling customer service a lot because something is always going wrong. (Cable cutting out, Movie rental on demand feature malfunctioning, cable box constantly needing to reboot, wireless internet connection slow, price is too expensive)
Don’t get Charter if you can avoid it.

I give Charter one star only because I have to give it something.
They lack any integrity or ethics. They are the bait and switch scam artists of the century.
FIRST, I have been subjected to their predatory phone calls on a near daily basis «offering» me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, «Well, when you decide you care enough about your family’s safety, give us a call.» The audacity, quite frankly, they cannot offer «safety» if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT.
They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren’t home. The only catch is, they don’t offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it’s not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?!
And…the search feature is absurd. When I want to watch Star Wars for example, I can’t just type in S-​T-​A-​R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it’s for, what date it airs. Or which channel the HD or the basic channel. Didn’t know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles! Since then, I haven’t turned on the box.
I am quitting my abusive «relationship» with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity.

Charter’s business model seems to be to find areas they can create a service monopoly and then screw their customers as hard as they can with crappy service and high prices. If you have the cheek to complain about being raped they threaten your credit score. Now that I’ve managed to extricate myself from their vile clutches I’d rather use my manhood as croc bait than go back to them.

I would give negative stars if I could. Customer service is horrible — even when I finally get someone in the United States. Why did my bill just jump up $ 27 a month? No they won’t help me — after one hour on the phone and four supposed supervisors later — the lovely woman on the phone hung up on me. Oh and will anyone ever give me answer as to when the Charter app for my phone will work? See You Next Tuesday Charter!!!

I don’t understand any bad reviews about this place or company. Maybe the last internet company broke up with you on a post-​it note and never called again, I don’t know.
I’ve had zero problems with charter, the service is fast and the associates in store, over the phone and online have been nothing but helpful and informative. I plan to keep charter even if I move.

I’m digging charter so far. The Netflix streaming quality on the iPad is quick and sharp. The one thing I had a problem with was when they would call about signing up for their cable. The future is in mobile streaming. Eventually people will realize they are constantly being manipulated through main stream media this includes faux news and msnbc. I love Rachel but only her. I do wish they would cover the entire perspective on topics. Till then, the internet has that advantage. Thus, I must respect the power of google search.
I have only have been dealing with charter for the last couple of months. Had to get a new router but it works really well. The modem needs a reset every other month. So far though the internet has been fast and reliable. I’m happy.