Chu Le, DO

After five years of relocating to California, I have finally found my family doctor. This place is amazing. From the moment I was helped by the super helpful office manager Joey, to the visit with the PA Jennifer. Joey especially makes your visit so easy and helps with all your insurance and financial needs. Jennifer is so thorough! Thank you so much for taking such great care of us and making us feel like family.

I’m newer to the area and didn’t like my previous Doctor, I looked on Unilocal to find another family doctor. Didn’t love some reviews. Especially the nasty picture but what Doctor does that to your skin. So gross. Anywho. I’ve been seen and so has my husband and our only complaint is the wait time. It’s California let’s be honest, everywhere you go and everything you do it’s going to take a little bit longer. I haven’t been to a doctors office where you don’t wait. I think it’s a beautiful office. The staff is very friendly and welcoming. I’m excited to have found a new doctor! If your questioning coming just try for yourself. I don’t think you’ll regret it. XO

I don’t understand all the negative comments about DO Chu Le and his staff. I have been witht him for over a decade. In 2011 I took a terrible fall on a sunday I went to urgent caare whom told me to go to my primary care physician on Monday. I called DO Chue Le office on monday morning. Monday afternoon I was at the office to start what would be a series of visits based on the severity of damage I took when I fell. I must first say the Ladies at the front desk have been nothing but accomodating too me and my family. Jolie is the most efficient and did I mention pleasant office Manager/​Doctor (not a real doctor but she has been around so long she can basically tell you whats wrong with you before you see the P.A.) Chu Le is very knowledgeable and caring he told me what was wrong with my leg before I had the MRI. I eventually had too have surgery and this office coordinated everything. Before the surgery I did not make any phone calls it was all handled by the front office staff with Jolie leading the charge. I just showed up to San Antonio Medical center the day of my surgery and was in good hands with Dr Ward whom performed the surgery. Did I mention DO Chu Le said «she was the best» and negotiated for me to have her as my surgeon. Negative Reviews really I don’t understand why. Trust and believe I have a pretty good health care plan and if I was being treated or witnessed anyone being treated adversely by staff in this office I would have taken my business elsewhere and reported them too my Insurance carrier. Kindness is a necessity in business and this office has my vote. This review is written of my own volution. No one asked me too write anything. I am a avid user of Unilocal and when I saw my DO office being unfairly bashed I thought sharing my experience with this office was the right and decent thing to do.

I was so impressed by the cleanliness & décor of the lobby however they were packed with people so I panicked a bit. I had to pick my son up from school but after about 10 minutes I was called in and I got quality time with the Dr. and a referral for a colon cancer screening with a local GI within 30 minutes. The front desk was very helpful and I’m happy I have found my new GP. They will actually get my whole family lol They are going to see my daughter with her international travel shots on Monday. Excellent

This office is amazing! The atmosphere is pleasant and the staff are very welcoming. I have always been treated with respect. Joey, Kaitlyn and the rest of the staff go out of their way to ensure my visit is as best add it can be when I’m not feeling well.
Thomas B. You said you have only been a patient for 4 weeks but you rated this office 1 star and posted pictures of something that obviously took a lot longer than 4 weeks to get to that point. I think you’re upset at the wrong people.

I have gone to this doctor several times and they have been nothing more than great.
Joey and the staff have provided the best treatment and care for my time of need. Arriving a little late to my appointment I called and was pleasantly accepted to reschedule at a later time. Just want to say thanks.

Who likes going to the doctors? Not me, that’s for sure! But this office made my visit so pleasant from the front staff to the medical assistants to the PA and the doc! Joey, (I believe is the manager) is probably my favorite staff member here. She always goes above and beyond and is just the sweetest! This office is fantastic and I’ll continue to come back and refer others!

I really don’t understand the negative reviews. I’ve never been treated wrong here. The girls up front are extremely welcoming.
Yes, sometimes it gets busy. But not all visits are predictable. Sometimes patients have questions or concerns that take longer than expected. Whatever the case may be, I was also treated with respect.
Keep up the good work, and don’t let unreasonable people get you down!

I’ve been coming here for many years now. I can honestly say I’ve never second guessed my decision to stay. Ever since day one I’ve never felt like «just another patient». Al the staff from the front desk all the way to the PA’s and Dr. make you feel very comfortable and important. I’ve recommended several friends and family members here to this office. Joey has always been very helpful in addressing last minute concerns, emergency appointments, and insurance questions. Kaitlyn does a great job at getting you checked in and follow ups. Lowee has always been fast when u get in a room and attentive to your reasons for the visit. Everyone has been very professional and helpful!

This place is great !!! From the first day I stepped in this office I have felt so welcomed and never rushed when I’m there. I would also like to point out the staff is top notch be it a phone call or a referral to a service of care I need Joey and the office staff are always willing to help. I honestly can’t thank them enough.

I just started going here my dr. Or physician’s assistant she is nice but the staff at the front desk need to work on etiquette like «good morning «not «Name !“have a seat we will be right with you… I feel special.going. by the reviews here seeing Dr. chu li might be an impossible task to see but hey they got my Co pay and move on to the next person

***My my, why the sudden influx of compliments???
***I wonder who is behind the compliments???
Office manager Joey threatened me to take down my post. When I didn’t because of the poor treatment she vindictively terminated my coverage. So don’t wrote a complaint because you too might get terminated by this person Joey who bullied me
This doctor and his staff are nasty and rude. In my opinion they are ignorant and uneducated. This doctor’s staff habitually makes poor decisions that have left me in worse pain and danger

This I my experience. Joey and Kaitlyn they never fill orders, they say they will call you back and never do. Joey and Kaitlyn lied to me numerous time. I’ve only been a patient of Dr. le for 4 weeks. They lied to me saying the medications are a controlled substance. Not true. You can buy it over the counter. The pharmacy laughed and said the they are uneducated. This office prescribed me the wrong medications, dosages and quantity… this happened to me at least 5 times and still hasn’t been rectified. The doctor’s nurse told me they have received similar complaints form other patients.
In their own words, Dr. Chu Le is not a MD doctor. He is a DO which this means they have the same privileges but not the same training.
In my experiences with this office I felt as if I was dealing with a bunch of lazy uneducated ignorant morons.
UPDATE:
This office has called me. They say nothing and hang up. Why?
Joey called threatening me to take down my review. In my opinion I call this being a bully. She assured me once again that she corrected the errors made by this office. I just called the pharmacy and they told me that this is not true. Since coming to this office it has caused me emotional discourse. In short I’m worse off now than before I came to this office. I’m now in severe pain and still haven’t received the correct medication.
Today
I called my insurance to file a complaint on how I was treated. .
Then I was told that the Dr’s office terminated me from the group and Dr. for filing the complaint.
I guess this is what you call old fashioned retaliation and bullying.
Very vindictive and unprofessional and immature.

Dr. Chu Le is great

There are plenty of doctors out there, but I’m sure (like everyone) it’s about the way someone makes you feel being the reason you return. I really hope the office understands what jewels they have working for them! Office manager Joey is amazing! She is the main reason I go! If she were to change and manage a different office, I would follow; that’s how special she makes you feel! Everyone there is amazing! Shout out to Valerie (she likes Michael Korrs if you happen to be single and look like a Sons of Anarchy cast member) ;] great place and I’ve met some wonderful people who will have a special place in my heart forever!

After changing my insurance from a PPO to an HMO so o could keep my favorite Dr Bajor, the Dr sold her practice and left. This has left me with Dr Chu Le and his incompetent staff. After being diagnosed with a chronic disease, this office has been less than efficient or helpful. I can’t count how many times they promised to submit the paperwork for authorization to see the specialist THEY wanted me to see. When you have to call an office numerous times to remind them to send off paperwork, it makes you realize your health is Not important to this office. I’m still waiting on promised authorizations they say were approved and they would mail. Every week I check the mail, nothing, so I call and get «oh I forgot, I’ll send it out today». I’m still waiting!!!
I do not trust this office and am searching for a new Dr.
If you have time to waist and don’t mind endless excuses, this office is for you.
Is Dr Chu Le the Wizard of Oz behind the curtain? Good luck getting in to see the Dr. You will only get the Lion without a brain. Ugggghhh.

My daughter had signs of strep throat and they were able to get me in on a Friday last minute even though they were booked. It was the first time I met Dr. Le and let me say she was a sweetheart! She had such great bedside manner that you can’t find these days in a lot of Docs. It showed that she truly cared and that her job actually met something to her. The other staff were great as well. Thank you and we will definitely be choosing you as our family Doc!

Had a 1^st visit today with Jennifer the PA. Who LIKES going to the drs office? Its never something someone looks forward to but she honestly made it such a easy and smooth experience. I went in with a chief complaint about one concern and after addressing this, she carried on and asked mire thorough questions that led to other medical concerns that i had in mind but didn’t intend on bringing up. She was extremely helpful and thorough. She explained absolutely everything and spoke to me in a manner that was understandable and easy to follow. She took her time with me and i never felt like she was rushing to see another patient as i have felt with previous drs offices. She made this visit a breeze and I will deff be a patient of this office
In addition to my experience with her, the office itself is super clean and modern and staff was pleasant and friendly. I left a happy patient.

My primary doctor recently merged with this practice. Since that has happened I’ve experienced nothing but problems. My first visit, I arrived 15 minutes early. I wasn’t taken back for over 10 minutes after my appointment time. Whatever! But, while waiting for a doctor referral they told me to wait in the front. Ok, well I waited over 30 minutes in that time every single chair was being filled and patients were being ignored by the front desk staff to the point the PA was addressing them and apologizing. After this wait I was told by the office manager that they were still trying to get my referral sorted out and to just go home and they’d call me… well thanks for wasting my time sitting here! The front desk staff are (for lack of a better word) worthless! They suck at taking messages, DO NOT return phone calls, give false information, Don’t acknowledge patients and my personal favorite they will sit on the phone chit chatting in front of you while you are waiting to check in! RUDE
Now, onto my BIGGEST complaint! I called this past Friday to schedule an appointment with my Doctor for follow up. Guess what?! «Didn’t you get the letter saying that she quit?» Well obviously I didn’t sweetie! Not only did I NOT receive any notice that my Doctor has now quit, my Mother & Father (at a different address/​city) and Husband didn’t receive notice! This is my absolute LAST straw! This shows the pure LACK of professionalism that this Doctor has because he allows his staff to represent him in this manner! Unbelievable! This is not an oversight! OH, and to schedule an appointment to see the actual «DR» I would have to wait over a month (according to the front desk girl)! That is unpractical! Unethical! And Unprofessional! Goodbye Dr. Le! Never met you… Never will!

The office is always clean and very nice looking. The assistants who escort you to the back and take your vitals are polite and professional. The doctors; Le, Bajor, Aaron and Nicole are very friendly, thorough and by every indication very good at their job.
The problem is you never know who you will see. They will call you the day before to confirm your appointment with Dr. Le, but it’s doesn’t mean that’s who you will see. We needed a test done for what we thought was a potential life threatening issue. It took the office staff over 5 weeks to send it to the insurance company after Dr. Le ordered it.
If you have any problems get a hold of Kaitlyn since she will go above and beyond to help.
Twice before we quit this office, we have seen irate patients in the waiting room one of them quitting on the spot.
Lastly call your insurance company before you go in for an appointment, because the receptionist will charge you regardless of you having already met your deductible.

Both myself and my fiancé come here for our primary health care physician. The office location is new and pretty nice. Most of the staff is friendly. Usually see the PA, Nicole. She has been helpful with our needs. She takes her time to explain and hear out our concerns.
The waiting room is a bit small looking but comfortable. They have a decent sized suite. The only thing I can say I did notice was while in a room during a previous visit, we could hear every word from the b patient in the room next to us.
Aside from that they pretty much do their job. The front desk staff looks like they can get very busy, but I think that is pretty common.
We will continue to use them as our physician team unless things change for the worst.