Classe Party Rentals

Quick prompt no nonsense work. Highly recommended for any and all of your party needs.

The service has been going down hill. I have used this place a few times, and everytime I do, I ask myself why I keep going back. The people who answer the phones are not helpful and when you go to pick up/​drop off your items, you end up standing around for someone to help you load/​unload. This last time, I had to say enough is enough. I called to rent a few chairs and was denied because I did not meet their minimum purchases order. Do you want my business or not? It is not like you were going to be delivering the items. I would be the one picking up and dropping back off. No thanks, I will go elsewhere from now on.

OK so i gave a review and it was taken down because it was to short … I used this company for a back yard wedding they did not show up when we were told they would put all wedding vendors off the night before the wedding until 1 am in the morning … what ??? You except me to set up at 1 am and get everyone back at that time no way would the vendors come back that we paid for… no f… way beware of this company and read all there reviews. did not get everything we ordered and we took them to court too!

The Holidays always bring surprises and ours was no exception. More family and friends than we expected planned to spend time at our house. We have used Classe’ party in the past with great satisfaction and they came through Thanksgiving and Christmas. I needed help in decorating the rental chairs and Betty took time to show me how they did the displays. Elizeo also helped in picking out the right material. Everyone was courteous and very accommodating even at their busiest time. Thank you Classe’ Party Rental for helping to make our Festive time complete.

Had my parents 50^th anniversary party and had ordered some table cloths from one stop party central. Well the day of our party they never showed up and never called or returned any of our phone calls. Fb them they never got back to us. We called classe rentals and they had what we needed there on site. Not far from where our hall was. So my brother went and picked up our order cuz without the table cloths the decorations would have looked awful. Thank you so much for helping us when we were in a bind!

Great service! They are very reliable and efficient. They have quality products and are very helpful in the desicion making process. I would def recommend to others. They did an excellent job on my engagement, wedding reception, and baby shower :)

We’ve used them in the past with no real issue. This past weekend, we rented several items including a very large BBQ, for a big party. Because they don’t pick up on Sundays, I had everything ready for them on Monday. Because of the nature of the items, they would only be stored outside in the front yard so I waited all day for them to come by for the pick up. When I called at 5pm, all they stated was that if I lived in Rancho Cucamonga, it would be the last stops of the day. As of 3:30 pm today, the items are still in the front yard. When we called, we were told that they were having issues because of the wind, blah, blah, blah… It wasn’t windy yesterday when they were supposed to pick it up! I asked them if I would be charged had something been stolen, and they said «of course». Yet, there was no rush to retrieve all of these items in the front driveway. The owner on the phone didn’t apologize nor care about remedying the situation or offering me any sort of compensation or future discount for the inconvenience. I certainly don’t expect to be given money back, but good customer service would be to offer a discount off of a future service. They just didn’t even care! They said they’d be here in an hour. It’s been over and they haven’t arrived.

I had a huge party this weekend Ive used these guys before and it seems fine they deliver and pick up at your request my problem is I ordered a Heater thinking the night would get cold we didnt use the heater and I was told by the deliver guy that
if I didnt use it I would get my $ 70 back well when I called the response I got was not ok your a past client we would love to return your $ 70 but the response i got was the delivery guys dont know what can be returned and that once its delivered used or not I cant get a refund it surprises me that they dont tell you that when your making the reservations because the day before was 80 at 10pm I would have told them to keep the heater if I had known it was an option… just very disappointed and understand why they only have one star

Would give it 0 stars if I could. I called to ask for a quote on chairs, and the guy that answered the phone rudely told me they were all $ 1.10. I asked if there was only one type of chair, knowing chairs differ in price, and he told me to just go online and look at them instead. They were all different in price, mind you. So tired of crappy customer service. Why people like this get any sort of business, I have NO idea. I can’t imagine their actual service being any better. You’ve been warned. If you don’t believe me, call for yourself and have a nice little chat with the a-​hole I just talked to on the phone. My heart truly breaks for those of you who actually went through with booking this company for an event. They must have been off their phone game today to let me see how it REALLY is before I even had to deal with them.

Is it possible to give this company ZERO STARS!!! I just want to chime in with the rest of the reviewers here who have had a horrible experience with this company. Usually, I only review places that are 5 star worthy and don’t bother reviewing places that are 1 star horrible as it is not worth my time and effort. See my other reviews and you will see what I mean. I threw a birthday party for my son two years ago and rented tables and table cloths from this company. When I returned the linens, I was told I would be charged for a tablecloth that had a small puncture hole on it. I had no sharp edged utensils at this party as it was for kids and everything was plastic. Furthermore the edges of the punctured area had already been frayed as if it was washed after the fact. Something that I did not do but apparently that this company did and then put back into circulation so that someone like me would be blamed for it when it was rented out again. I was charged for this item and was told I had no recourse. Again, like some of the other reviewers here, I was told I was a liar. If you choose to do business with this company check everything you rent out thoroughly prior to taking possession of it because they WILL try to screw you and they WILL be JERKS about it. It’s amazing that they even consider this to be a good business model. My advice to anyone trying to rent from this company: DON’T DO IT!!! FIND SOMEONE ELSE!!! I don’t usually wish this on anyone but I hope the reviews here on Unilocal put these morons out of business!!! It’s quite funny that they call their business «Classe». Their treatment of their customers lacks any CLASS whatsoever. They should change their name to CLASSLESS party rentals. Now that would be more appropriate.

I rented from this company awhile back and was very displeased. Upon arrival the tables still had old caked on beans that weren’t cleaned up from the party before, so gross! We had to clean all of the tables & chairs before our party. Such a hassle not to mention disgusting knowing that they never sanitize their products!

I had a very disturbing situation with Classe Rental today. I previously rented tables/​linen/​champagne glasses for my sister’s babyshower. The total rental came to $ 632. As my sisters and I covered the tables with the linen, we noticed there was a small burn mark on one of the pieces of the linen. As we took the champage glasses out, we noticed there were 2 different sizes of the champagne glasses, we didn’t make a big deal out of it nor did we call to report the small burn. Because it was a busy time, I decided to inform the company after the babyshower. We informed Classe Rental after the shower, the company said they would look at the linen to determine if it was a fresh burn. We knew it wasn’t so we were confident it would all work out. I never received a call, 2 weeks later, I rec’d a letter from Classe Rental with a receipt reflecting a charge of $ 17.40 on my credit card informing me we were being charged. I called today and the conversation with the manager was very shocking and disturbing to me. He accused me of damaging the linen –burning it and the only thing that could be done was to pick up «my linen» that I damaged. I calmly explained to him the event was a babyshower, we had no fires, no flames, no candles at the event and the linen was delivered with the burn mark. He continued to say that I damaged the item and begin to literally say I was «lying”– that is the word he used. I was really surprised and calmly explained to him I spent $ 632 and I would not waste his time nor my time calling him about something if I did it. He continued to say I damaged the item. I then pointed out «could they have made a mistake» and then I pointed out about the 2 different sizes of the champagne glasses that were delivered. I also explained that if I would have damaged it I would pay for it. …He said in a very angry tone after mentioning the 2 diff size champagne glasses that were delivered, He yelled «I will credit your account but you are a liar» and hung up. I have never been treated like this by a vendor /​business before, the manager/​owner missed the point, the major problem is calling me (customer) a «liar» and hanging up not treating me like a valued customer. He used the word «liar» and didn’t address the situation as a business should. The internet is a very powerful tool and my $ 632 may not be much to him but I was so disappointed and shocked by the behavior and response from a business owner, I decided to voice my opinion on the internet. I discourage anyone from using Classe Rental– there are other rental companies in the area.

My most recent experience with Classe Party Rentals in Rancho Cucamonga was a major disappointment.
This is the second time I have rented from Classe Party Rentals and the last. I rented several tables and four-​dozen chairs from Classe Party Rentals, but I made the mistake of ordering some linen to cover the table. When we opened the linen at home, a relative noticed a small cigarette burn in one of them. I didn’t pay much attention to it, but when I returned the linens to Classe Party Rentals I was told I would be charged $ 20. This was after I had already told them about it — before they started inspecting the linen Classe Party Rentals told me that is was «impossible» that I had received the linen in that condition.
I explained to Classe Party Rentals that I had seen it with my own eyes when the plastic was taken off. They asked me why I did not call or tell them when I had to (mid-​party) return a defective coffee pot. At this point the conversation with Classe Party Rentals was still civil and I explained that the burn was so minor that I didn’t think about it. Just imagine you are throwing a party and your rented coffee maker from Classe Party Rentals doesn’t work. You’re in the middle of things and you have to run over and quickly return it, so your guests can have coffee. Would you think to about mentioning a minor cigarette burn when you’ve got caffeine-​starved guests?
Well, things went from bad to worse at Classe Party Rentals. Several employees were trotted out to the dock area to explain to me how it was impossible for them to have given me linen with a cigarette burn. I told Classe Party Rentals that I understood that, but I had seen it with MY OWN EYES when it came out of the plastic. At this point, I found myself amazed that Classe Party Rentals wasn’t just erring on the side of the customer. I told them, I am CERTAINLY not going to lie over a $ 20 replacement fee, but I certainly wasn’t going to be called a liar. I further explained to Classe Party Rentals that the tables were in my house and there was no smoking or candles on the table — but that was beside the point because I had seen the burn with the plastic was taken off the linens.
I’m very easy going, but after arguing with four people at Classe Party Rentals, I went to the main office where I was essentially called a liar. The managers at Classe Party Rentals also told me I had «only» rented from them twice… when I told them they wouldn’t be getting my business again!!!
I am a professional and very honest and am amazed that Classe Party Rentals would essentially call a customer a «liar» over $ 20. I have never written a review like this online, but I have a feeling that if Classe Party Rentals treated me this way, there are probably many more dissatisfied customers out there, courtesy of the folks at Classe Party Rentals in Rancho Cucamonga.
There are plenty of other party rental places out there and based on my experience with Classe Party Rentals, I hope you will look elsewhere for your party rental needs. It seemed like there were new people behind the front desk, so possibly these are new owners. Hopefully Classe Party Rentals will learn that this is not to treat customers in Rancho Cucamonga.
Avoid Classe Party Rentals at all costs! But what do I know? According to Classe Party Rentals I only have rented from them twice and I’m going to lie to their faces over $ 20.

This company was so unprofessional and they charged my credit card for a damaged linen– when in fact they told me there was no damage to the linens when they came to pick up the stuff I rented! I called four times to discuss the charges– and they told me they would call me back each time– to no avail. I would not recommend this place– they will charge your credit card without your knowledge and that is scary.