Deborshi Roy, MD

I have a surgery coming up and so far the nurses and everybody in the office have been super patient and kind to me. I’ve called and asked tons of questions regarding my adenoidectomy and they stood on the phone until I felt that all my questions were answered. I’m super nervous for the surgery but I have faith in Dr. Roy and his nurses.

2 stars because Dr Roy himself is fantastic. He is super friendly, and he did do a great job on my husbands surgery. I wish I could give Dr Roy himself stars and the office/​office staff negative 10,000 stars. The office is horrific. Staff is RUDE. They NEVER (and I mean NEVER) answer the phone. Do not try going to the office near the end of any type of office hours– every time I call before lunch they take MUCH longer than they say. I had to wait for their hour and a half lunch to pick up paper work (btw their lunch is only an hour). They never return calls. They are THE WORST I’ve ever dealt with. THE ABSOLUTE WORST. I try to give benefit of the doubt, but I’ve been coming to this office for over a year and Dr Roy is about to lose us because of the rude staff he has in the front. Fire your staff Dr Roy. I’m begging you.

The doctor’s here are good, but you should avoid this place because the office staff always has a huge attitude. They overbook and on my first visit it took the lady entering my paperwork over an hour to put it in the system. They really need to act like they care about their patients. I know with most insurances like mine, this is unfortunately the only option. They are rude and unfriendly.

Doctor Roy did a surgery on my ear to close a hole I’ve had for 20 years. Although I am still healing, everything has been great since my very first appointment. He accommodated my work schedule with my time off to make to surgery convenient for me. He has been nothing but nice to me during all of my appointments even though I’m worse than a child when it comes to people examining the inside of my ear due to my previous bad experiences. The desk staff is nice and respectful. The only thing that sucks is getting through on the phone– but since you aren’t neglected inside the office– I account that to appointments being more important than the phone.

I’ve called constantly and it’s always busy. Like the other reviewer said. Really weird.

This doctor accidentally and carelessly destroyed my life and my ability to have a single moment of peace.
I went in with sinusitis and deviated septum. I told the doctor I was spending my life savings on him, which was true.
My first warning sign was in the first visit to him when he looked into my sinus with a camera-​endoscope. He was extremely rough with that thing, far rougher than any other ENT I ever dealt with prior to that, or after that. Unfortunately, I just figured the reason it hurt so much was the camera attachment. But no… it was his lack of skill in using it without hurting me. (I found that out later).
I unfortunately went ahead with the surgeries needed. After surgery, my nose was worse. The doctor said it was still healing and to wait.
So I waited a few weeks and it was even worse. I went back to Dr. Roy for a checkup, and $ 60 and 10 minutes later, left after he said «give it more time».
This went on and on for months. Each time he charged me $ 60 even though HE CREATED the problem.
And what was the problem he created?
He dug out so much cartilage from my nose… that my nasal valve collapsed. Yet Dr. Roy never figured that out. He just shrugged and charged me $ 60 each time I visited him. Not once did he even mention valve collapse. I do believe he either delibarately did not want to deal with this, or he is such a bad doctor, that he doesn’t even know what valve collapse is.
He certainly should have suggested to me that this was my post surgical problem. Instead of shrugging and saying «give it more time» and charging me $ 60 each time.
I lost my entire savings on this man. I spent well over $ 4,000 in copays and doctor visits all relating to his surgery on me… which made me worse!
If you care about your health, do not visit Dr. Deborshi Roy. The constant charging me to see him after his own mistakes… and the botched surgery… means that he is NOT the best manager of a medical practice, and he is NOT the best surgeon.
I imagine he’s not the worst… but every ENT I’ve seen after him is far, far better, with more knowledge and more skill. And none of the others nickel-​and-​dimed me to death for repeated visits to tell me to «give it more time». The other ENTs I saw after him narrowed down the problem and eventually sent me to a specialist in San Diego who had to perform both corrective and secondary surgeries… to minimize the massive damage created by Doctor Roy.
So… why do I not sue Dr. Roy? I probably should. But my time and life has been consumed fixing the damage he created. Or trying to fix it. Thank God for Obamacare which was made available after my original troubles with Dr. Roy. Because of Obamacare, I was able to see better doctors who were able to fix SOME of the problems Dr. Roy created.
Because of Dr. Roy, I went through nearly 3 years of suffering that was totally unnecessary.
DO NOT LET THIS MAN BE YOUR SURGEON.

This office hardly ever answered their phone. Left messages, never returned my call. When I arrived for my 1^st appt. the staff told me she had to call my insurance to validate it. Don’t you do that before a patient arrives to their appt. When I mentioned I called and left messages, the lady’s response was they are very busy and don’t have time to call everyone back. While I was completing the new patient paperwork, other patients were arriving and also seemed dissatisfied with their service experience. I was called to the front desk when the staff lady told me I had to pay almost $ 400 to see the doctor. Copay + deductible? Why would a consultation doctor appt. cost that much? I spoke with the office manager hoping to resolve this and get to see the doctor since I waited 3 months to get in. She seemed to not have very good people skills and had nothing but excuses to say. I left. WORST service and never met the doctor.

Would leave less then 1 star but can’t. This office gives you a phone number of 909−466−8600
Or 8611 which automatically rings busy at all times of the day and they have no recording. I had to call my insurance company to ask for a different number in order to get an appointment. Well the first thing they’ll do is schedule you according to your insurance so if you have HMO or other then a PPO good luck getting in. They scheduled my appointment 3 months later and then one week before my appointment they called to cancel it and basically said you can find another office since your authorization will be expired. They seem to not want to take any patients with insurance they feel they don’t get paid enough for treatment. In that case don’t sign up as a Provider and waste people’s time!