Mark Alwan, MD

I’m so disappointed in this office. I have been there twice and never met the actual doctor. The staff all seemed nice and the office was clean but that’s the only good things I have to say. My first appointment was just a consult which was disappointing as I thought I was going in for my first prenatal visit. I have a history of miscarriage which I told the NP yet I still had to ask to have blood work done to check my levels. Even though they do lab work in office i had to go to the lab because they wanted to charge me 20 $ just to take blood in their office. At the next appointment — my first actual prenatal visit– I was told I was 40 minutes late. I said what? No when your office called to confirm the time this is the time I was given and I even argued with the person because I had a different time in my calendar and she insisted I was wrong so I jumped through hoops to change my childcare arrangements in order to come at this time. In addition they just did a Pap smear and didn’t even attempt to hear the heartbeat via Doppler. I was referred to have my ultrasound done at centre lake — which I have been to in the past and never had any issues or concerns with getting my results. I had my ultrasound done on Monday the 15^th and the lab said it takes 2 – 3 days I also called the doctors office and they confirmed this time frame. I never heard anything the whole week. So I called the next Monday to see what was going on. They told me nothing came in yet but that they would contact the lab to get the results. She said it will be the end of the day or the next day before they call because the doctor needs to review the results. Well again I got no call! I called on Thursday but they had just gone on their 1&½ hour lunch break so I left a message which no one called me back. Today — Friday — I called again and was informed they have my results but the doctor hasn’t looked at them so I will get a call by the end of the day. I’m sorry but this is not ok. No one is returning calls or keeping me updated, I have no information on the health of my pregnancy, and I feel like they really just don’t care. The lady I spoke to even blamed it on the lab which I think is just an excuse to take blame off their office. My next appointment is next week and I feel like i have a better chance goofing to a new doctor and getting another ultrasound done and I will get those results before I will get the results from this office.
So after having posted the above comment the doctor terminated my services. So instead of addressing my concerns and trying to correct the issue he decided that my bad Unilocal review would negatively affect his business so he got rid of me in the middle of treatment for a hemorrhage

Let me just tell you about Dr. Alwan! I would not trust any other OB. He is the kindest most honest Dr. I have ever had the pleasure of knowing. He takes his time with, looks you in the eye when he talks to you and makes you feel really comfortable. I have had multiple problems and he’s never let me down. He’s very encouraging as well. His office staff is amazing at both upland and rancho offices. They are on it! They get things done and treat you with respect! I have been going to Dr. Alwan for about 15 years now and I will NEVER go to anyone else even if I have to pay out of pocket. The best Dr. EVER! Thank you Dr. Alwan and staff for making me feel comfortable and safe in your hands!!!

If your looking for the best Dr.
You found him. There isn’t anything bad I can say about him.

Dr. Alwan did not let me down. Very caring and experienced. Both the Upland and Rancho offices are nice. Staff for the most part is helpful. NP Jan is pretty helpful too. I have been coming here for the past couple years. Had my ups and downs but overall after today can say I will continue to keep him as my Doctor.

I have no words to explain how profetional and knowledgable Dr alwan is!!! I had a posterior/​anterior + labial reduction and I’m amazed with how smooth and painless everything is going! This Dr I would definately recomend to a friend! He is also a very companionate human being!!! Dr alwan has the experience and sure knows what he is doing!!!

I wish I didn’t have to give 1 star but nothing more is deserved. I’d like to make it clear i met with the nurse practitioner so this is nothing against Dr. Alwan himself. Absolutely horrendous. I am so disappointed by a medical office as a whole it is difficult to write this review. For anyone going to this office (that i highly suggest you do not) just be extra cautious with $$. They will do anything in their power to suck money out of you that is based on medical negligence.

Nice Quiet Office Located In The Rancho Med Center.
He Was Recommended To Me By My General Practitioner. He Has Other Offices In Upland And Chino HIlls As Well.
He Is A Very Knowledgeable Dr. I Would Recommend Him To Others.
Dr, Alwan Is Very Busy And Does Stretch A Bit Thin As He Has 2 Other Offices And Is Delivering Babies.
He Does Employ A Good Staff That Can Answer Your Questions.