NYX Cosmetics

I came here last week to finally shop, I love the store setup everything was very easy to find… As for finding someone to help you good luck. I grabbed what I needed and stood in line. There were two girls at the register and a line was starting to form behind me. Instead of the girl getting on a register and helping she just stood there and talked with the customer and the cashier. The customer was complaining about how she can’t stand shopping at MAC because they seem so pushy on their product… The cashier then proceeded to say well they work off commission that’s why we don’t. Well you might not but at least In MAC there are people to help. I went and paid and the girl was very nice, But this place lacks customer service. Hopefully the next time around will be better.

Yay! Finally a NYX store in the area!
They have a wonderful selection, however it’s really small in there. They would have done better with a larger location.
It gets a little crowded, especially in the lipstick section. You’ll find yourself frustratingly bumping into other shoppers.

This store is really awesome! It’s usually packed and the employees are really busy but as I was checking out and paying the girl who helped me was really nice friendly and kind. She checked on a specific item for me that I couldn’t find and complimented the items already picked out. gave recommendations for other items that would look good on my skin tone. Good customer service

So glad this opened up close to me. I love NYX products. Great quality. The store is amazing. It’s sometimes a tight squeeze when there is a lot of people looking at the same thing and I’m scared to knock makeup over. But that’s like most makeup stores, usually small. Not many employees on the floor when I went, so had to bug the lady at the register. She was very helpful and helped me pick a contour color and was very clear about their return policy. They WILL NOT accept returns or exchanges if you do NOT have your receipt!

Nyx has become one of my favorite stores. For years i have been a only mac girl and then i tried nyx and loved the product! The only reason im giving it 3 stars is because the customer service needs work. I must have stood next to one of the workers for 20 min and she never said hello or asked if she could help me. I ended up asking her if she could match me for a new foundation and she never even got me a mirror to look at it. Just said yep that looks good, and went back to the inventory she was doing. For the price & product its great! The service however compared to mac needs work!

I love this store. The girls are always exceptionally friendly and willing to offer any assistance. Sara is the absolute best when it comes to finding a foundation that fits your needs and she can get you a near perfect match in minutes.
There are a couple negative reviews about this place, which I understand because it tends to be crazy during peak hours (i.e. The weekend) but what store isn’t packed then? If you go in when they open at 10 am then you’ll get a ton of help. Going in literally any night of the week that isn’t a weekend will also allow for tons of one on one time.
Try the liquid suede lipsticks, they are to die for.

Customer service is boo boo. Ladies kept getting an attitude in the store just because I asked a question. Maybe they don’t like their job because they’re not REAL make up artist. They need to work on anger management and watch more make up tutorials because they obviously don’t know what a dupe is. But overall the store is small and nice, a little packed but still nice. Just needs new workers, that actually like people and know how to do a decent wing for their liner but you know that’s none of my business. Love Nyx products just hate bad Customer service.

I had a very unpleasant experience here. I originally came in for a natural everyday lip color. Unfortunately they were understaffed for the amount of people that came in today… and any other day… But that’s besides the point. The lady that the register noticed my frustration but didn’t move at all from behind the counter to assist me. She simply gave me the name to a few lipsticks and turned away.

lots of variety.

I’ve been here a couple of times after my first review and it’s honestly kinda hard for me to give it a 4 star because the couple times i went after my first review were really disappointing.
So, it was crowded so i understand they were overwhelmed. I waited 20 minutes for employees to be done taking care of other clients. I honestly wanted to just grab one lipstick and go but I didn’t want to go through the bottom drawers without their permission. So, I went up to one employee and I know she was with someone so I asked if she was busy, can she notify another employee that isn’t so busy to get my lipstick. She said yeah, we’ll be right over. I waited and an employee finally came and I asked politely if it was possible to get me a lipstick from the bottom drawer since it was all out on display.
She said she was busy and she’d be with me right after she helped find a lipstick for her client. Honestly, all she had to do was pull open the bottom drawer to get me one lipstick but she still rejected me. I didnt ask for her to look for multiple things. :(At this point, I just wanted to leave without my lipstick but I still had faith in this place. The employee that I asked the first time around saw the employee told me to wait and went back to her client and she quickly helped me find the lipstick.
I mean, they just opened– I don’t want to give them a 3 stars or less but maybe it’s just not my luck and I go when it’s really busy. :(

Love this store !!! Prices are wonderful and the have a huge selection ! I go nuts every time I go in ! The girl who helps has purple hair I can’t remember what her name is but she’s awesome !

Beautiful store, but very crowded. The ladies in the store are very kind but are just maybe overwhelmed with the amount of teenage girls in the store. Lol I recommend shopping when all the kids are in school otherwise it’s too hard to move around the store with out of of the little ladies running into you. The quality is good and the price is awesome. I spent $ 80 bucks and had a bag of goodies. Your dollars goes further here than Sephora ;)

I’m so happy they finally opened a NYX store in Victoria Gardens! It’s located right next to the Cold Stone, Champs, and across the street from Jamba Juice.
The store itself is super clean even with a million people in there (for the grand opening) and all of the merchandise was restocked as soon as one became empty! Not to mention that their products are pretty inexpensive and some of their products are amazing if not better than the designer brand ones. The makeup counters also have tablets there to give you a step by step tutorial on how to contour or fill in your eyebrows and so on.
The ladies there are extremely patient, very nice and know what their talking about! They were also doing some lip make overs and giving out some mini lip colors but I think that was just for the grand opening. I would definitely recommend NYX to all of my friends and family and I will be back soon to buy more products!