Premier Service Group

Said they have no one available to service my appliance. Even though the warranty company said they would be calling me to set up an appointment.
The lady that answered the phone wasn’t helpful. First time I called, I told her that the warranty co referred me to their company saying that they’d be scheduling service. She said that they don’t work on appliances still under warranty. Um, ok…
So, I called the warranty company & they called PSG to see what was going on & told me that they do accept Extended Warranties, just not the original manufactures warranty. Um, ok…
So, I called PSG back & told the gal that I just found out that they view warranties differently. She said ok (didn’t apologize for making me waste time on the phone) and looked for my address… couldn’t find find it in her system… then said, «oh, here it is… yeah, we rejected that just now because we don’t have anyone available for it.» What?! «We returned it to them because we don’t have any openings… sorry about that…»
UM, OK!!!
So, Premier Service Group, as you can see, isn’t very Premier… NEXT!
I’m happy because now I don’t need to work with them. It’s obvious to me that they earned their 1.5 stars on Unilocal

This is a joke of a company. I can’t even get them to return call. You can’t even call and hold for someone to pick up anymore. Left a few voicemail’s to have a supervisor call me and yet to hear from anyone. Poor customer service.

Too bad I can’t give them a negative rating. I have never dealt with a firm more incompetent in my life. Not only are they incapable of returning a simple phone call or following up on a meeting that they had no intention of showing up to, but their customer service is nonexistent. It’s been 2 months and the only thing they managed to accomplish was wasting my time. A technician came into our office to see what the problem was with our ULINE ice machine and he ordered a piece accordingly. When the piece FINALLY came in we had to wait even longer due to scheduling. The second time a technician came he brought the piece to «fix it». After messing with the machine for a while he packs up his stuff and explains it wasn’t the correct piece. KEEP IN MIND HE WAS THE ONE WHO ORDERED THE PIECE! I explained how unsatisfied we were and he gave me a blank stare. When I called the office the woman I spoke with had nothing helpful to say. She blamed the incorrect piece on the manufacturer, saying maybe they put the wrong piece in the box. REALLY??? She had no ETA for the new piece they ordered and couldn’t verify that it would be the right one this time. HELPLESS! Cleary no one that works there has a brain. I wish I read the Unilocal reviews before we got into this mess.

Came out right when they said they would. Gilbert was very nice and professional. Unfortunately they didn’t have the part my fridge needs, but it’s just for the water/​ice maker, so I don’t mind waiting for it to be ordered. I see some have had bad experiences with this place, but so far so good with us:) Will update when they come back to put in the part.

I would give no stars if I could! TERRIBLE! TERRIBLE! TERRIBLE! 4 service calls in 6 weeks and STILL NOT FIXED! My washer company, Frigidaire sent them under my warranty. Frigidaire is HORRIBLE to work with too. There is no reason for this to take so long! The last call, he waited a WEEK! after coming before ordering the part for the follow up! Are you kidding me!!! At this point by the time the part comes, and they set up another service call, it will be 2 MONTHS since we started! When asking for a supervisor, FORGET IT! I was told someone would call me in 48 hrs! This goes beyond the worse of worse! I’m having a very serious surgery next week, and will be laid up. I can’t be going to a laundry mat. oh well, when told that. They acted like they couldn’t give a damn! STAY AWAY!!!

I used this company about 3 years ago and they were pretty good
Now recently I had the same ice maker issue as I had 3 years ago .So I thought to use them again after trying other companies
Long story short after a couple months and 4 different appointments and countless parts ordered they managed to ruin my Electrlux refrigerator completely and the thing that pisses me off is that the tech would not admit in doing it
Liars I do not tolerate
Don’t call them to fix anything for you
LIARS

Worst experience ever!!!
Fridge was finally fixed today, by another company. First called Premier at the end of July and told them the error code on the fridge. They came out and confirmed the code and charged $ 99 for the diagnostic (which was told to them over the phone) and then said they would have an estimate in a few days. They never called us to follow up on the work and we kept calling them for any answers. After they came out finally with the parts (about 2 weeks later) we found out they ordered the wrong parts and it would be an extra $ 150 and take about a week more.
Wife kept complaining and they finally refunded all our money. The only reason they got even one star!
Office manager refused to let my wife speak to the owner and was very rude on the phone.
Please avoid this company!

This company doesn’t reserve any stars stay far far away from this company. I would of used someone else but my warranty uses them to do repairs. They were called out to work on my ice maker, I told them over the phone it wasn’t working, they gave me a ridiculous time from of 9AM to 12PM. He showed up looked at it wrote down the model # of frigerator and left, not even here for 10 minutes and i had to take the whole day off off work. 5 weeks later after several phone calls trying to find out when they would be back out they came and fixed it. Two weeks later the ice dispenser now has gone out. They came b as ck out same thing long open window took off work all day and here for 10 minutes. 4 weeks later they came back to tell me that they can work on it that the frig needs to be off for 24 hours which when the lady called to schedule my appointment never let me know. Had to reschedule, now the guy came back today and has spent more time on the phone trying to figure out how to take the frigerator apart so he can fix it. Needless to say I wasn’t comfortable I called and talked to the Manger that they need to send someone else that knows what they are doing has done this type of repair. She said she would have to get back to me now I’m waiting for someone else to come back, got the hours of 3PM and 6PM still have not came it’s 4:30 please stay far far away they are totally unprofessional and they do not seem to have techs that know what they are doing.

Wow! stay away from this company. I called them to come out and look at my GE monogram refrigerator. I explained to them that the ice maker works, but the door flap would not open. When the technician showed up he opened the refrigerator door, pushed the ice lever and dumped ice all over my floor. He proceeded to tell me that all the internal parts were bad. I asked him how to take the door apart so he could verify which part it was and he could not tell me how to get the door apart. They gave me a quote for $ 427 which included flappers, solenoid, housing and trim kit. TRIM KIT? for what? I looked up on youtube how to get the door apart, found the solenoid was rusted out, picked up the solenoid for $ 42, installed it and had it working in 2 hours. They charged me $ 99 for a diagnosis fee which never happened. When I explained the situation to them in an email they told me that their technicians are well trained and they always order extra parts, but would not charge us for them if they didn’t use them. What a bunch of bull! They refused to refund the money and when I asked to talk to the owner (April the customer service manager) said he doesn’t take customer complaints. Wow! The owners name is Nimol Leedom, but apparently is not interested in running a legit company. He will not even take a call.
PLEASE SAVE YOUR MONEY AND CALL SOMEONE DIFFERENT.

Horrible experience! Their technician was clueless. He was unable to diagnose the problem much less fix it. Customer service was rude. I’m glad to be done with them. Ugh

I purchased a dishwasher and warranty from Pacific Sales and was referred to Premier Service Group when the dishwasher needed repairs. I’m giving this company a low rating as it has already been almost 2 months and they still haven’t fixed my dishwasher. They just keep giving me excuses and does not seem to really care that it’s taking such a long time and totally inconveniencing their customer. Also, the reps I’ve talked to are not very polite nor sounding interested in helping out their clients. Very poor customer service.

Have a Lowes service contract on my fridge, and called them when the icemaker stopped working. Lowes set up an appt with them for the following week. Later that day I got a call from Premier – they told me Lowes had «made a mistake» and that they couldn’t come out for another 2 wks. Promptly called Lowes and they said the company still showed that they had appts available in their computer system, and hadn’t notified them otherwise. Called back and got the same lame excuse – claiming they had notified Lowes. Asked for the supervisor April to call me back – she never did Obviously they don’t make as much under their contract with Lowes and screw their customers.

Premier Service Group scheduled an appointment with me to fix my dryer. They gave me a wide time range, 7:30 to 1 pm. They didn’t show up or call. When I said I already had the appointment, I was told that they had no record. They said I would have to wait another week before they could come out. They were not too courteous on the phone either, because they implied it was my fault for not confirming the appointment – which was not the case.
If their service is good when they finally do come out, I’ll give an update.

I was called a couple days before my appt, the day before, the morning of and when he was on the way. Christian showed up very professionally dressed and with a pleasant attitude. I told him the problem and he listened then opened up the freezer and saw what I told him about then fixed it. This is the third company I had come out, the first two were jerks and kept telling me I was not a technician an I should not tell them what the problem was. After they both failed to fix it I called Premier Service Group. My refrigerator works and water is not leaking everywhere inside my unit. All I have to say is thank you!

Had an issue after a service call where two days after they were out to look at an issue on my freezer I realized that they didn’t turn it back in and we had good that had to be thrown out. I understand mistakes however this company took no ownership if the problem and even suggested I might have turned it off. I got no acknowledgement, apology or offer to refund the service call few for the loss of food.