Steri-Clean

My sister-​in-​law found this company through some research, to help get my parents’ house cleaned up. My effort at cleaning was just not going to cut it, and my mother’s health was officially a concern.
We called on Sunday, Robert called back Monday and I had pictures to him by EOD. He called back Tuesday first thing with a quote, and had a team ready for Wednesday.
Five guys. One day. Three trucks of trash, one truck of donations. 20 years of clutter and stress… gone. The start time was 8 a.m. and they were there by 7:30, ready to run by 8.
Aside from the efficiency of it all, the entire team was very professional and compassionate to my mother, who was resistant to even showing up. Steve walked her through all that was happening, made sure that she was comfortable with what was going on. The rest of the team was just as great with her. They clearly understand the emotional stress on the people involved, and they acted appropriately.
Yes, it’s an expensive service. There is no question about that. And, yes, I was having a bit of anxiety the day before about the cost of this. But at the end of the day, absolutely no regrets. My mother was instantly happier (and, I am happy to report, has stayed that way).
Well done, guys. Highly recommended.
Note: The job was done at the end of December, I just haven’t had the time to review until now. I wish I did it sooner to give credit to all of the guys, but I’ve forgotten names unfortunately.

I have mixed feelings about this company. The positive: they helped me make space so that the whole family could celebrate the holiday together. For that, I am grateful. However, I am not sure the process or the result was worth the fee charged.
As another reviewer wrote, they didn’t stay for an 8 hour day. In our case, it was mostly me wanting to be done with them because I was beyond frustrated! They did ask me to tell them what I wanted them to do, when they understood I was not happy, but when I told them, even in detail, they did not seem to comprehend.
They were not able (or not knowledgeable enough) to sort things, which was what I needed help with, and which is what had been taking me so much time. I had explained to the person who booked the appointment what I needed and that there was no issue of unsanitary or unsafe conditions. The crew that arrived was all male, which I hadn’t thought to ask about. I needed someone with a rudimentary knowledge of art and craft supplies; they wanted to shovel stuff and actually brought a snow shovel into the house! («Do you need all these inks pads?» «Yes.» «Why?» «Because each one is a different color.» This is not a discussion I would have with another female; sorry, guys.) They wanted to shove items into the bins I provided with absolutely no organization or listing of contents, and did it too rapidly for me to make lists for the bin-​filling two people were doing. As a result, I have about 25 large plastic totes which could all be labeled «miscellaneous.» This was NOT helpful, especially since it was a few days before Christmas and my wrapping supplies were somewhere in the «miscellaneous.» (Before the cleanup, the needed items were on the couch…)
Since then, anytime I need to find anything, I have to root through EVERYTHING. I am slowly going through everything, trying to make some sense of it, but what do you do with an assortment that includes – in one tote – 3 bottles of ink (out of a set of about 40 I haven’t found yet), an oven mitt, three clean socks, a couple of rolls of ribbon, two sports cards from my husband’s collection, my phone book and Christmas card list, a bill… you see the problem? At least five times in the past two weeks I have had to simply purchase duplicate items because I ran out of time to hunt further. Unfortunately, all the searching I’ve had to do means I now have 25 bins AND the beginning of a new, potentially-​unmanageable mess.
If what you need is a to-​the-​walls shovel-​out of filth, I am sure this company can help. If you are looking for help organizing what you have and want to keep, I recommend you look further.

AMAZING!!! I can’t give these guys enough stars. My mom-​in-​law is a hoarder of consignment antiques and I didn’t really think it would be like the bad pics I’ve seen on tv, but it was. Her oldest son from TX and my husband convinced her it was time to change and spent their bonus money to revamp the condo and put me in charge of organizing, while his mom agreed to stay in a hotel. Am I glad I found Steri-​Clean!
Robert was the empathetic guy I spoke to on the phone and provided the quote. He’s very responsive — even answered the phone at 7:30am Sunday morning! After seeing pics of the place, and with our limited budget, Robert mentioned that the team may not be able to finish everything in one day, but they would get most of it done. Sold! — at least we would be able to manage the rest.
The 5-​man team of hoarding heroes showed up with a dump truck and moving truck. Steve was the lead man and was beyond excellent and pleasant. Each guy nicely introduced himself. They were very polite and once they got started, WOW! Can these guys MOVE! Trash can load after load, they trashed the trash and put aside the stuff going to storage, heaving heavy loads over their shoulders with non-​stop movement.
I didn’t feel pushed — I didn’t feel I was in the way. I felt like a queen, to be quite honest.
The quote was for a 6 hour day — 8−2pm — and they only took a couple short breaks, working very steadily. They dumped what needed to be dumped and moved what needed to be moved into our storage unit. And they FINISHED!
I can’t thank these guys enough and I’m very happy to have done business with them. I didn’t give the guys enough tip — I forgot to get cash, so I’m sending a separate check to Robert’s office for the well-​deserving boys.
I hope Robert, Steve and the guys have a very Merry Christmas, since they certainly helped give me and my family ours!

I absolutely recommend Steri-​Clean not only because of the great job they do removing junk but their customer service is top notch. Cory was extremely responsive after my first phone call whereas other places I contacted would not even bother returning my call. Although it was not a major house cleaning/​hauling, my closet required sterilization and hauling of junk. Fred arrived with a great attitude and was very efficient at getting rid of the junk quickly and making my closet look (and smell) like new again. It is true you get what you pay for and I am very, very satisfied with the services I received today.

I found this place when I searched for hoarding clean up in San Diego. A very beloved friend was in need. She and I have worked for many months on cleaning up her house, but we didn’t have it in us to continue weekend after weekend.
I gave these guys a call 2 weeks ago and learned what they do. They have a pretty extreme variety of service options but they customize it to your situation I used my trusty iPhone and sent them videos of the house so they could get me an accurate estimate.
It certainly wasn’t cheap and they let me know it would be less expensive if they didn’t have to «sort «through much. We tried to have most things sorted but they still had to do some. They told me the guys would work from 8 – 5 and would take a 45 minute lunch.
Steve and Aaron arrived pretty close to on time. I was concerned that my friend may have second thoughts about getting rid of things so I stayed the whole time.
Steve was the obvious boss and he hustled. He was amazing. He was also extremely kind and compassionate to my friend and treated her with dignity and respect. Aaron was also very friendly but he wasn’t nearly as urgent as Steve was.
The only reason I’m not giving 5 stars is that I don’t think I was given a fully accurate quote. The guys left at 1230 (done for day) and we still paid the full $ 1750. (Not including tip) The quote was for an 8 hour day.

It was not easy to find this company. We had a family member pass away unexpectedly who had been living in filth for years in an extremely unhealthy environment with animals, human squatters and plumbing that did not work. The home environment, both inside and out was full to the brim with so much stuff that we just didn’t know where to begin to get it cleaned out and cleaned up so that we could even begin to determine whether there was anything in the home that could be salvaged or whether it all needed to be torn down to the walls.
We met with Robert McKeever who came out and looked at the situation for us. He explained exactly what services Steri-​Clean would be able to perform for us and provided us with a written estimate and was able to schedule an appointment for us right away. He also let us know what we would need to do prior to Steri-​Clean performing services for us and what they could and could not do (with regard to hazardous materials and how they would be sorted out on the day of clean-​up, etc.) On the day the service was scheduled a roll-​off container was delivered to the driveway and another truck came as well. A crew that was compassionate, caring and truly professional arrived on time to walk us through the process. The crew worked with our «family crew» to help us work as fast as we all could to get a huge amount of work done in an 8-​hour period.
With the help of the crew and the teams expertise and packing and loading as well as their equipment we were able to get almost all of the job done in just one day. We did have a half-​away company come to pick up additional items too. However, the work completed by Steri-​clean was so thorough that we were able to call in an estate sale company to go through everything that they helped us determine was worth a «second look» and also helped us put the house in a condition that enabled us to put it up for sale «as is.» We would have been totally lost as to what to do and where to start had it not been for the guidance and help provided by the great staff and workers from Steri-​Clean. Their services are highly recommended.