Ulta

I recently made an appointment with ulta for a facial this past Monday… this was my first time doing a facial with them. I was extremely surprised with the fact that this WELL known BRAND would ALLOW an intimate service such as a facial in their store… And what I mean is… I’ve had plenty of facials and gone to different places to get them, I understand that they are NO RITZ Carlton, which in fact the Ritz Carlton is by far the best place to get a facial, and all around luxurious experience you’ll ever have. But at least put us in a different room where we can’t hear EVERYTHING AND EVERYONE AND THE LOUD MUSIC IS DISTURBING… I am mean come on! A facial is supposed to be relaxing… This was the worst environment to have a facial… Kimberly my esthetician who did my facial made it as pleasant as it’ll get unfortunately. She understood the fundamentals of a facial and not jibber jab nonsense in my ear … She was professional and that’s the only reason I gave ulta a star was for her… The environment sucks, someone needs to rethink this through and relocate the facial area… the product used on me was fine… But I can’t stress enough about the uncomfortableness environment they made… The chairs by the way are horrible, I strained my back by trying to stay on the chair… my arms kept falling and I had to hold my hands together so they wouldn’t just flop with no support. Now I need a massage for my back!
Thanks Ulta…

Ulta used to be a favorite place to shop for me. Recently they have seemed to go backwards when it comes to service and convenience for customers. Prime example– they don’t honor coupons on your smartphone anymore. EXCUSE me??? That is what this day and age is all about and will only continue to be that way. Who actually prints them off or keeps every little mailer? Not honoring emailed coupons that are on phones is ridiculous. Why even email in the first place? Secondly– their coupons already exclude lots of things but now you have to spend $ 15 (not $ 10 anymore) to get a measly $ 3.50 off. So sneaky…

This location is pretty bad. I saw the negative reviews and I still decided I would give it a chance. But those previous reviews were true. When you walk in the store, nobody greets you and the shelves are pretty empty. I went for a particular product but once I opened it I discovered that other people had put their fingers in it to use it. There were no alternate products available. Will try other location, but avoid this one.

HUGE DISCOUNTS ON MAKEUP!
Sephora and department stores never ever gives us discounts or coupons for cosmetics but ULTA DOES!
I don’t get all these negative reviews. I was greeted when I walked in and a worker asked me if I needed help picking a color when I was checking out lipsticks. The staff here are super friendly :)
Today they have 50% off Urban Decay lipsticks!!! That’s crazy cheap!!!
So yea– I’m definitely going to be a lifer here ;)

I wish I could give LESS than 1 star: WORST SERVICE EVER. I was looking to buy some tarte lipstick, and they didn’t have any left of the shade I liked. So I go up to the nearest employee, and ask if she can help. Without even looking at me she says «what» as she is rearranging the makeup brushes. I finally wait for her to look me in the eyes with respect and she again says «what». I tell her, «I’m looking to buy a product but you guys don’t have any left of the shade I want». She says «well what’s the product» with an attitude. I tell her tarte lipstick and WITHOUT EVEN DOUBLE CHECKING, she just says «yeah sorry that’s it. We don’t have it». Tarte has MANY types of lip product, so you would think this employee might double check or even fucking walk with me to the area to see which one I’m talking about. But nope. Bitch just KNEW what I was talking about apparently.
Could I have asked another employee? Probably. Did I want to? Nah. Ulta doesn’t deserve my money. I’ll go to Sephora on the other side of the mall.

I was told by one of my friends to come here and request Sarah to do my hair. So I did and my god… she does beautiful work. Sarah was so sweet and funny and very down to earth. I didn’t expect that Coming to Ulta. I assumed these girls were all stuck up and snooty. But not at all. I brought in a picture of a ombré and she got it down to a T! No lines. No brassy tones in my hair and blended perfectly ! Thank you Sarah! She is such a sweetheart! Also, the rest of the salon staff were super friendly. Everyone has a unique style to them and is all very good looking! Everyone has beautiful hair and makeup ! I will be recommending Sarah to my friends and family just like my friend did to me.

HORRIBLE CUSTOMER SERVICE… I have been to this location multiple times and not once have I have been assisted by a friendly and helpful sales girl.

I went in to return a Tarte lipstick that I was unsatisfied with and used only once. I did not get the name of the employee that made the return, but that is not a problem because he is the ONLY MALE employee that works there. I no longer had the receipt/​packaging, but I called in the morning to make sure I could still return it, and I was told I could if I have a rewards card, which I do.
When I told the male employee the situation, he said «you need the packaging to return this because otherwise we will just throw it away». Well, excuse me but I called in the morning and was told I didn’t need the packaging. Besides, why would you need to throw it away? Why not use it as a tester?! He just gave me attitude and tried guilt-​tripping me.
I never liked the employees at this location anyway. Now I’ve learned my lesson and will always drive a little further to go to the Ulta in Upland. Please improve your customer service! Sephora wouldn’t treat me like this! Xo

This is my second time coming to this location, and being in the industry customer service is HUGE to me. The first time was ok, the girl was pleasant and answered all my questions. It wasn’t «amazing» enough to leave a review, but wasn’t horrible either. The second time, which was earlier today i went in with a list of products I wanted to try. Adrianna was the first person I seen, so I asked if she could color match me. She gave me her personal opinions about the items I intended on getting and suggested some of her favorites as well. I LOVED the fact that she didn’t brush the things off I was originally interested in, so she tried them both on my face so I could compare the two. The items she suggested were AMAZING and I fell in love with everything she used. Adrianna was so down to earth, and was very educated on her makeup suggestions. I was blown away with her customer service skills, which seems so rare these days. She’s a genuine, sweet soul who seems to take pride in her job. Adrianna you are awesome !!! Thank you so much for the new makeup you suggested (LOVE) and the overall experience, never change !! (:

I like Ulta the only problem is almost every time I come in here the shelves have a lot of empty spaces. Either they don’t stock very often or they sell out like crazy. The prices are somewhat high but you can find good deals at target or Walmart, but some brands you can only get here.

Idk what the complain about customer service is about. I was walking into Ulta today and the lady right away asked if I needed help? I said yea and asked if they had the product I was looking for. She walked me all the way there and showed me where it was at. I didn’t think I was offended in anyway. The cashier is slow though, but she was nice.

Omg! I went in to exchange a shampoo cause my sister got me the wrong one and I was in a hurry to get to my appointment at Apple Store, there was one girl at the register who was taking care of this customer with over $ 100 in return. Like why couldn’t you call for back up my meter was running and I only had 5 min on It plus it was getting close to my appointment. The line got longer and the girl was taking her sweet ass time. Only reason I’m giving 3 stars was because the manager took my merchandise without receipt with no problem so thank you for that.

Fantastic Christmas shopping. I don’t know what happened with the other reviews.
I needed help from two employees. I received suggestions, recommendations, and help locating items. All the info was easy to use– they helped me find the gifts I was looking for without pushing products I didn’t need.
Edit: nevermind, my wife said I am a stooge. Apparently I didn’t get good advice.

Of all the Ulta’s I’ve been in the staff here us RUDE NON-​Customer oriented ! They win the award for pointing out where items are but God forbid if you ask for anything else!

I am a huge fan of Ulta! Love the remodel job they did! Everything so clean, crisp and pretty! The salon looks so awesome! When I found out that my favorite hairstylist Elizabeth is there now, I hurried and made up an appointment with her is soon as I could! She never disappoints! She is so talented. I trust no one else with my hair. Whether you need a simple cut or an all-​around hair makeover, trust me Elizabeth is your girl!

Love the salon! On a whim, I needed a color and a cut. I made an appointment with Kerri! Boy was I impressed, she cut and colored my hair great! I’ve been having problems with the thickness of my hair and it getting fine! She recommended some products to help without the bs and they really do! She knows her stuff! While I was there I met the esthetician Kim. Then set up a micro zone treatment with her, the facial was amazing! She made some recommendations for my skin care and I have been so pleased with the results!!! It is so refreshing to talk with professionals that know their stuff! Customer for life

This location is terrible. I always go here thinking «maybe this time it will be better» and it never is. They never have what I’m looking for in stock, and the employees are rude and unhelpful. I work in retail and I’m required to approach people who look like they’re looking for things and ensure that they’ve found what they’re looking for. No one does that in Ulta. Ever. It’s awful.
The only reason why I’m giving it two stars is because I’ve gotten my eyebrows done at the Benefit Brow Bar and they actually do a pretty good job there for the price. I’d say that’s the only helpful/​decent part of this Ulta.

The only reason I go to ULTA is because they carry Dermologica. Although their Dermologica specialists are very nice — I probably know more about their products than they do.
Other than that, they are ALWAYS severely under stocked. Today I purchased 5 things. Nyx BB cream, roll on perfume — Juicy, NAKED pallet, NYX eyebrow pencil, Dermologica toner. Out of these five things 3 were open and used when I opened the boxes. That is absolutely disgusting. I probably should have noticed myself but there was no brush or free primer in my naked pallet, the BB cream by NYX was all over the place when I opened the box, and the juicy perfume was not even all the way full!
What kindof place is this dirty and neglectful? Especially in victoria gardens. I’m going to get my refund and never come back. I’ll have to start ordering my Dermologica items online.
Not to mention they never give my free gifts for the hundreds of dollars I spend. Nor ask me if I want to use my points towards my purchases without me asking either.
Ridiculous. They need new management.

The perfect place to find anything your looking for your nails or hair and face or feet. The prices are pretty good. This place has a nail and hair salon and lots of products for sale
They do take appointments and some walk ins for hair cuts. There is lots of special offers on make up and perfume for women and men. The customer service is great they greet you at the door and there is lots of sale personal on the floor to help you.

Since this Ulta is located in the ever so busy Victoria Gardens, please don’t expect to get help from an associate. From the many times I’ve come, one is hardly ever available. The ONE time I didn’t need any help, there were several available and I guess lucky for me one gave me unsolicited advise which in turn really helped me out. I always get very skeptical when an associate steers you away from what you already know and onto a new product (I figure they might be getting more commission off certain brands). But the face wash was an all natural alternative and of course that is more appealing then knowingly putting harsh chemicals on your face. The products that they carry range from high end to average. They carry skin care, nail care, hair care, fragerances… basically all your feminine hygiene needs.
Overall service can go either way but I’m going to Ulta for the products that they carry anyways. And when you sign up as a member, you’ll receive coupons that come in handy!