Lockout Pros

I used Lockout Pros to fix my front door lock. He was able to fix the lock but damaged my cylinder in the process of fixing it. I was fine with the damage as long as the cylinder got replaced. I have been told since 12÷9÷15 (Today is 2÷29÷16) that he would order the part and get my cylinder replaced. I still don’t have a new cylinder. I have call him multiple times to find out the status of my cylinder and he keeps telling me that he is working on it. He is completely unresponsive. I have called him, texted him and emailed him with no response. I was trying to give a local locksmith my business but when you can’t even get a simple response or an even a time estimate for when the job will be completed I am forced to take my business elsewhere!