The Green Mermaid Maid Service

We used the Green Mermaid about once every 2 months on average over the past few years and for the most part the cleaning services were done well. Marisol Moody performed the majority of the cleanings, though she did have a crew come do them from time to time (without our knowledge).
The reason for the one star rating is there were two occasions where damage occurred after cleaning services were performed.
The first occasion was when we arrived home to find the edge of the wall of our staircase damaged. Stucco chips/​dust were on the floor and the edge was visibly damaged after a cleaning. I asked Marisol about the damage and she said she would check with the crew that did the cleaning. Up until this point we had under the impression that Marisol was the only person entering our home to do the cleaning. Marisol was adamant that the crew did not damage the wall so we let her know we would no longer require her services and would repair the wall ourselves.
A few weeks later, Marisol contacted me to apologize for the damage and let me know that she was no longer using the crew that was on site that day and would be performing all services on her own as originally communicated. We agreed to have her continue to come do cleanings on an as-​needed basis.
Skip ahead to yesterday, after a few months of routine cleanings, I came home to find my ipad damaged (dinged corner, broken glass screen) left on my nightstand. I had used the ipad earlier in the day and left it on the nightstand before leaving for the day. Marisol was the only person in the house between the time I left and the time I returned. I sent her a text message asking her if she had moved the ipad and let her know it was damaged. She said she moved it carefully to clean around it but did not drop/​damage it. Based on our previous exchange when the stairs were damaged, I responded back letting her know it was damaged and asked her if her company was insured against these types of accidents. She responded again that she did not damage the ipad and could not be held responsible.
I’ve filed a complain with the BBB and have let Marisol know we will no longer be using her services. I would caution anyone else who is looking for a house cleaner and can not be home to supervise the work, to prevent any similar accidents.