Westmont Optometry

I agree that Familia T.‘s review the doctor are nice but the staffs are bad have attidud issu.
Very poor and careless way service for take care patient’s prescription.
This bad experience happens at ¹²⁄₂₀₁₄.
Doctor wrote the wrong prescription.
Receptionist A didn’t update the data after she knew the prescription was incorrect.
Receptionists B handled my exam and still get the brand wrong.
Luckily this is just contact prescription; I cannot imagine what will go wrong those Receptionists work at pharmacy and give the wrong pills to the patients.
I have been this Optometry about 4 years now.
This December went back there and had my exam done and found there were new doctors and she was friendly and did great work. Doctor Shu she let me tried new brand of contact and let me went back check the fitting after few week.
After few weeks I went back, there was the other doctor handled the exam.
I had my prescription hard copy in the end.
I went home and order my contact online with my hardcopy prescription.
The prescription was stated the wrong (old) brand contact so when order the contact with the correct (new) brand online with the scam of the prescription, I got reject the order.
I called the Westmont optometry and receptionist A helped and responded to the contact company so I received the correct (new) brand contacts.
I went ahead order second time because I have money leave on my medical spend credit card. I didn’t attach the prescription since it stated the wrong (old) brand contact any way.
Second time around, the contact company shipped me the wrong (old) brand contact which is twice more expensive then new brand. Instead of a year supply I got 6 month supply.
I called the contact company and they said the Optometry gave them the wrong (old) brand contact that is what they shipped. I went optometry in person the second day and asked for the correct prescription. I also mentioned that the contact company said they gave the wrong brand at the second time around.
Receptionist A searched my prescription on their computer data and not able to determent what brand is correct contact. Receptionist A turned around and asked to Receptionist B what the brand on my prescription should be. I heard the Receptionist B said the «old» brand and the Receptionist A just going ahead to write the old brand on the new prescription with the «wrong» brand again, I corrected them and I said how come the data wasn’t be correct even I called and she handled it for me at the first order. No response and not apologize.

I am about 3 years late in writing this review but definitely wanted others to know about my wonderful experience with Dr. Wolleat. I saw him for the first time in September 2011 for my annual eye exam. I needed a new prescription for eye glasses and was getting married the following month. I didn’t want to wear eye glasses during my wedding and reception but was never able to properly insert contact lenses. Dr. Wolleat went beyond the call of duty and GAVE me a pair of contacts to wear on my wedding day. He also put them in for me on the day of my wedding which was a Saturday! He does schedule Saturday appointments a couple of times each month but he was not scheduled to work that particular Saturday. The best part was that he only charged me for the eye exam — nothing else. Dr. Wolleat and April were great and I will NEVER forget them for how special they made my wedding day! I have yet to find another doctor who can compare to the care and service that Dr. Wolleat provides. You definitely cannot find a better optometrist or caring person!

I have been coming to see the Doctor for 14 years. He does a great job and it is more a like visiting a friend then seeing a doctor. His staff is always polite and professional. I also like to text confirmation application he uses. And his assortment of frames.

I haven’t had an eye exam in what seemed like forever. Maybe since I was a child. I would have to say that Dr. Wolleat was great. He was very thorough, helpful, and let me know exactly what he was doing. I didn’t feel confused or lost, but extremely comfortable. Had I not moved to Century City, I would’ve continued to visit Westmont Optometry… but we all know how the 405 is on a weekday afternoon… :)
Charlyn

Too bad. The Doctors here are great, professional and nice. The staff however are completely the opposite. Customer service is poor and they make you feel they are doing you a favor.

Dr. Wolleat is one of the best Optometrist. I love this office! I have been coming to this office for my annual eye exam for the past 8 years. Since day one, Dr. Wolleat has been extremely helpful and makes sure that I understand every part of my exam. They have a wide variety of glasses and shades. Dr. Wolleat is very professional and makes me feel relaxed. I feel confident with Dr. Wolleat’s diagnosis and expertise. I highly recommend Dr. W! The staff is also incredible. All very friendly and helpful. The office is well organized and clean. There is no waiting time, they attend to you immediately very caring and thorough. My experience there over the years has been awesome. Thank you… You guys are the BEST!!!