Randolph Eyecare Center

Brian B. was spot on with his review of October 2015. I recently had my eye exam at Randolph Eyecare Center and then browsed for frames. I was amazed that, with insurance, eye glasses with the frames I selected (good but not great selection) would cost me $ 560. Without insurance the same glasses at this location would have been $ 910. So take your perscription elsewhere as Brian suggested (and I did). I got 2 pairs of progressive lens glasses and 1 pair of progressive lens sunglasses for only $ 100 more than the one pair for $ 560. And, I still can file insurance to save another $ 75 so net-​net is I am going to get 3 pairs of glasses for the price of 1 at Randolph Eyecare Center. And, I went to a store with a much better selection of frames in a broader price range.

My husband picked up his new glasses today and was very unhappy when he put them on. The employee was quite upset and was pretty much yelling at him about where he wears his glasses on his nose — his co-​worker (possibly one of the owners) came over and was so rude — she was talking loudly right into his face. He used his insurance but still had to pay over $ 300. just for lenses. They have lost us as customers — they are highly overpriced and obviously the service is poor.

Try to find an office where they are bringing in enough revenue to hire responsible, courteous
staff. You are going to an insurance mill office.
Obnoxious staff and doctors. Their primary goal is retail sale and not medical service. This is how they rise above their contractual ppo fees. I was there a little over a year ago. I left my glasses in the Doctors operaratory. I brought them there only for examination purposes. I wear contacts and only use them for emergencies (i.e. infections). These were $ 300.00 glasses. A day or two after my appt. the staff called me and told me to pick up my glasses. I asked them to mail them and offered up to $ 25 for them to do that. I told them that I work and it was hard for me to get back there. They refused to mail. They insured me they would labeled and kept safe.
They have now contacted me about 5 times for a recall appt. When I went to appoint, I inquired about getting my glasses and I was rudely told they didn’t have them. I asked for the doctor to call and he didn’t. I was referred many times to their eye retail unit. I told them I never went there to purchase. They refuse to handle my issue and the doctors refuse to call or take any responsibility for my loss. I have called twice and have been rudely spoken to both times. I should have at minimum been called with a warning before they discarded my valuable eyeglasses.

I have been a patient at this practice since 1995 along with getting my prescription for glasses filled and have never been disappointed. All doctors and the opticians are professional.

I went to buy glasses here as it was a convenient distance from my home. The customer service was great but even with their «stellar» discount they wanted $ 400 more for the same frames and lenses I got at a different eyeglass store. They also quoted a 10 day turn around where as I got mine in less than 2 from another optician. Do your research…

I’ve been here many times and have always had great experiences with every doctor I’ve seen… Super polite and very professional. 5 stars for them.

I recently brought my ten year old daughter to Randolph Eye Care for a routine check-​up. The eye exam went smoothly. The optometrist and technician were friendly and put my daughter at ease. My daughter’s prescription was revised and they recommended that she wear her glasses at school.
After the check-​up we selected a pair of glasses on our own and were greeted by one of the optician’s assistants. Now, this is when the routine visit became interesting. I was told that they would not fill the prescription unless I added an expensive package. They only sell eyeglasses with high-​end anti-​glare coatings. So, I asked for a copy of her prescription so I could fill it elsewhere. Well, they gave me the prescription, but the RX was incorrect. I found out a few days later when I received a copy of her prescription which I requested directly from the optometrist. Deliberate or incompetent? Either way, I would not recommend them.

I can’t say enough good things about the doctors and staff at Randolph Eyecare. They are professional, knowledgeable, and most of all they make you feel welcome. My experience with them has been so good I would recommend them to anyone. They helped me with a problem I was having. During the whole process they were patient and supportive. After getting my glasses they called me twice to see how I was doing. In my opinion, they go above and beyond to help their patients. Thanks again to the staff, you are all terrific!

I had an amazing experience here while choosing glasses. The quality is superb, customer service fantastic and no one was overly pushy. They suggested the options that would work best for me and I’m so glad that I came here… It’s a clean office with staff that will remember you. It’s environment is updated and modern and they stock the most up to date styles from trendy to classic and in between.
I look forward to having my exam next year as I was referred from local patients that have been going here for 30 years or so. You just can’t beat the experience, quality of care and professionalism.
I have gotten «big box» store glasses and they are truly you get what you pay for. After receiving glasses from other «budget» establishments that need constant adjustments or remakes. I finally found a hidden gem.
Randolph Eye Care truly changed my outlook on glasses. I always figured they are all made the same. So why are the prices so very different! The saying «quality of quantity» is invaluable. Finally I have a pair of glasses that work perfect from the moment I put them on. The antireflective has been the best to improve glare as a work many night shifts on the road. They will offer you the highest quality that works for you. And give you the options that will best suit your needs.
At this establishment the quality far exceeded my expectations. Bravo!