Door Pro America

Purchased through Costco. A bit slow to get the door in and was sold an additional device during the install that was not needed. Now I need service and it’s been terrible. Failed to show for scheduled appointment. Was told that service tech would be be here at two different times. Finally arrived, after making a call. Was told I’d receive the estimate by end of day and I guess I should have asked what day.
Costco needs to be made aware, not the type of service I expect.

Installer was professional but the price they quoted me was over a $ 1000 more than what I got it locally for. They seem to think because they are affiliated with Costco you will pay any amount of money. He also tried really hard to get me to sign up that day.
In NJ call Door to Door in Fairfield.

They installed two new openers for us last year; the corrected the issues but let just say That their motto of installing right the first time is a bunch of bull. Upon initial install they couldn’t install wires correctly as they didn’t have a ladder and remote openers didn’t work so they gave me generic ones; came out second time to correct and this time the stapled wires neatly and brought ladder; but this time new wires were too short so they spliced old with new and tapped together. Now we are 8 – 9 months in and the spliced wires which were taped together are coming off and appear disconnected on ceiling and motion laser is not working and opener won’t close. so back to calling them to fix. Not worth all the days off and time spent. They do not live up to the COstco quality that I typically see. Also, their motto of getting it installed right first time does not live up to what they preach. Do not recommend them

PRICE = Excellent.
CUSTOMER SERVICE = Needs more training, not proactive, you always have to call them.
ORDER TIME = Quoted as 3−4weeks, actually took 6 – 7 weeks
SCHEDULED TIME = Late, never on time.
I wouldn’t use them again. I did not vet this company, I only used them because I am a long time member of Costco. Never heard of them otherwise. Costco should expect better service for their customers who use them.

I have purchased three garage doors from Door Pro America over the past year and am very happy with the quality, professionalism, and services provided by this firm. The doors were ordered, delivered and installed promptly and the costs are competitive. The old door was taken away for scrap and all remaining debris was cleaned up. I found this supplier through my local Costco store. I would recommend this company to others.