Master Tech, LLC

I was contacted by Master Tech through my inquiry at
for a water heater replacement and was initially quite impressed. Tom quickly came to inspect the mechanicals and provide an estimate. There wasn’t an emergency, but the water heater was 15 years old and two of my neighbors and I thought it would be best to replace them before they failed. Plus, we thought we’d get better rate for 3 jobs which could be done at the contractor’s convenience.
Tom consulted with Bryan and provided a price quote a couple of days later. We agreed and was looking forward to scheduling the work. The next day I got a call from Bryan who said that he could not honor the quote Tom provided the day before and was not obligated to because we did not have a signed contract. Obviously, since Tom gave the price quote over the phone and did not fax or email a contract, I could not sign a contract. Anyway, Bryan said he would call back a few days later with the revised quote — and he did. The price increased a few hundred dollars.
We were not happy at all with the «bait and switch» but was happy that we experienced their deceptive sales practices before we committed to using them. I assume most consumers of water heaters experienced an emergency and do not have the luxury to shop around.
My neighbors and I went with another plumber. I tried posting a review on Home Advisor, but they only publish reviews from people who engaged the contractor.

These guys were awesome & affordable– I would call them again when my plumbing goes out or to install plumbing fixtures in the buildings & homes I own in the NJ/​NY area

Bryan Carisone has been doing it for over 20 years. We have had him go out to our apartments that we own in Yonkers NY, to do some plumbing repairs and he provides excellent service at a cost that is fair. They also service Heating and Air Conditioners which is essential with the east coast seasons! I highly recommend Master Tech for any of your plumbing needs!