FedEx Ship Center

In anticipation of scheduled delivery of brand new computer took the day off doing stupid things around the house & running short errands close by always checking w/​FedEx for any possible updates only to be very politely informed sorry, nothing yet but please stand by? Was hoping to possibly miss half day but when 12 – 1 o’clock rolled by, hope was replaced by mild irritation…
OK-​OK aware that I’m pre-​historic & from stone age as granddaughter very affectionately reminds but at least we communicated guys, anything from smoke signals to pocket mirrors and in more modern times we had the Morse Code and teletype so in this day and age where every professional & reputable shipper has outfitted their fleet w/​GPS we can’t get an approximate ETA?
Early evening and after catching up on few reruns of The Rifleman & Perry Mason no, not Katy Perry in case granddaughter’s reading this said to meself hey, that was a quick day we’re in the home stretch now & 5 – 6 o’clock driver’s bound to straggle in.
6:30−7 after yet another fruitless call, all this ridiculousness I feel could be avoided had the mighty emperor contacted the lowly driver to at least give a sign of life dude? I was informed however, that 8 is the cutoff time FedEx makes home delivery by after which all this pain and suffering will come to an end…
Ohhh-​Kayyy, not that I haven’t heard that before but at least I was convinced that the lowly driver would come up w/​an extenuating circumstance story such as having to stop to help a stranded woman give birth, so I waited…9:15 left to make it to Lowes before closing but placed yet another call to emperor’s customer service only to let them know their customer service was piss-​poor to say the least but before I could utter such foul language young lady Stacey that answered sensed the storm brewing and was very sympathetic, however, too late to do anything now let’s reschedule for tomorrow either home delivery or pick up…
Home delivery & have to go through the same ordeal, no thanks but West Bridgewater is a hike from Rosi can we please have it dropped off at the Dedham Mall location?
Absolutely!!! However, we can only guarantee to be there by the end of the day but I promise to email the moment it gets there…
Thanks very much Stacey for dynamite & classy approach to defuse an extremely frustrating experience…
Came back at 11:15 to find a door tag pinned at the door, and I thought I was confused enough before all this, ha.
Immediately I called customer service (?) to be assured by a young man; oh, no worries Sir, driver will redeliver tomorrow!!!
Will see how this plays out tomorrow but Lordy Lord please lend a hand here!
Not sure how effective these reviews are, I am sure of one thing however & that’s requesting any incoming packages to be shipped only via the 800lb gorilla UPS.
Just to update and bring closure to this saga following day which is today Thu ¹⁄₅ thought of calling my friends at customer service for heads up and so at 1:06 spoke
w/​rep only to be advised that yes, it’s in the system but not at location and you will get an email when it arrives, ok np glad to see you guys finally on top & getting it together…
After another short trip to Lowes, both businesses as actually part of the Dedham Mall complex, decided to just stop by the station since I was right there anyway; In I go at 2:05 & Lo & Behold my eyes rested on a Dell computer package on the floor just behind the counter… Didn’t think that particular employee deserved an outburst of my frustration was just glad to see my package there, signed & left.
Oh, BTW did receive an email 20 – 30 mins later to let me know that package had been picked up.