Monro Muffler Brake & Service

Trying to find a place open for an oil change and brakes on Memorial Day was a challenge, luckily Monro was open. I called and they said come on down anytime. The gentleman who helped me was very pleasant and helpful. He gave me a discount on the overall cost which helped my wallet a little bit. They don’t have wifi or a water cooler but those are my only complaints. They are in a good location so there is a lot of shopping and restaurants in walking distance. They take credit cards also. The brake pads are lifetime replacement at any Monro location excluding the cost of labor, may just be a special they are running now. The prices seem about average to other repair shops. Overall I was in and out in three hours. I will definitely be going back.

My husband and I went to Monro and were disappointed. We had a coupon for oil change, free tire rotation, wiper blades, check tire pressure and brakes. We left the car — for 1.5 hours, as that’s the amount of time they said — assuming that all would be done and it was not. When we got back, we were told they would NOT do the tire rotation and the blades were not put on the car. Had I known they were going to refuse to do the tire rotation to begin with, I would have gone elsewhere. The gentleman said the tires were too worn to rotate and they would cause rumbling if they were rotated; however, we went to Joe’s tire in New Bedford, MA and they rotated them without a problem. The tires are fine on the highway. We will not go back to Monro.

I came here for an oil change. I waited several minutes before anyone came to the desk and stared at me without a greeting. I was told that they didn’t have time for an oil change today and then was left alone without even the option to schedule an appointment for a later date.
It must be nice to own a business that is doing so well you can afford to not have new customers.

This place isn’t bad. I usually get my oil changes done here, or at the Brockton location. The wait can be a little ridiculous. If they take my car in right away, and there is no wait I don’t expect to wait over an hour for my oil to be changed. The employees are nice, but I have heard some horror stories, but I’m sure they happen everywhere!

Just when I thought it was all gone — what a glowing example of wonderful customer service! I had just been on the tale end of «one of those days». And to top in all off, I got to visit my family’s house to realize my vehicle was long overdue for an oil change and I still had to drive back home. then I went out to get an oil change to realize I left my wallet, debit card, cc and ID back home over 2 hours away! Ugh! but then I went and spoke to these guys and explained my dilemma and they were kind enough to offer my the online coupon price so that the $ 25 in my pocket, covered it! As a thank you, I want to highly recommend these guys for any auto needs. I had just gone to another place right behind them before and the manager at that other place told one of his employees to tell me– «Sorry, there’s nothing I can do for you.» Well, sorry… he won’t be getting my repeat business when I’m in town, my referrals or a glowing Unilocal review, but Monro Muffler Brake & Service will! And I encourage everyone to support this business! ;-))