Scotts LawnService

I am surprised that the only two reviews here are from people who’s lawns were nothing more than crabgrass and weeds and are suddenly surprised that applying weed killer to their lawns killed all the weeds. I am on my third year of Scott’s service and my lawn is the best it has ever looked, and several of my neighbors now use their service as well.
The main thing that worries me is how the TruGreen/​Scotts merger will affect me and whether or not I will still have Scott’s products applied to my lawn?

I am completely dissatisfied with Scott’s Lawn Service this year. My whole lawn is infested with crab grass and large portions of my lawn have died out. I have called multiple times this year to address the issues with no resolution. They tell me the lawn needs more water, but the reality is that I have an irrigation system and water per their recommendation. I recommend staying away from this company. Their service records are not do not reflect reality. Additionally, they miss large portions of the lawn when they service.
TERRIBLE SERVICE and RESPONSIVENESS!
Update: 9÷7÷2015
The Scott’s Lawn Service manager stopped by last Thursday and agreed with me about the issues I posted in my initial review. He agreed to make it right. My learn is being overrun by crab grass and cinch bugs. He agreed to treat for bugs and to aerate and reseed. I would like this to be addressed immediately because there is only short window to grow grass. I will post a follow-​up to see if Scott’s turns words into actions.
Update 2: 9÷11÷2015
No one showed up to service lawn on ⁹⁄₁₀. This is consistent with service to date.
Update 3: 6÷16÷2016.
My lawn looks terrible after being with Scott’s for over a year and having the company address last year’s issues. I called early in the week to have someone come out and service. I never received a call back. I really concerned about the merger with Trugreen because their quality and service is even worse than Scott’s. A very disappointing experience. Any suggestions on other companies that know how to take care lawns and their customers?

This is a Scott’s Lawn Care lawn.
STAY AWAY! They destroyed my lawn. It’s more weeds than grass, and when you call, they yes you to death, promise the manager will call, but do nothing at all to fix it.
The guys that come all play dumb and say I only spread, or I only do lime, and all say they don’t know anything about lawns, but they will tell their manager. I’ve called repeatedly, I’ve sent photos, e-​mail, etc., to no avail. I’m done with them!!!
UPDATE: After providing Amanda C. with the info she requested, the Branch Manager came to the house, and saw with his own eyes. He agreed with everything I had said regarding the quality of the lawn, and has promised to bring it back up to the Scott’s standard, at no additional charge. I will update this again, once the promise has come true.