Berks Cardiologists

I give Berks Cardiology a BIG FAT 0 (ZERO stars). Never go here. Head straight to Philadelphia if you need a cardiologist. You probably must walk in having a major heart attack if you want to be seen. They would not see my mom post open heart surgery she had on March 13, 2015, (for a simple valve repair). When she complained of chest pain and SOB, they blamed it on fluid retention, stating it’s all normal!!! We had to beg for an appointment.
SHE HAD PE’s!!! We only found that out after a week, when we finally decided to take her to the emergency room at St. Joeseph’s. These dr. s only saw my mom 2x in 15 days when we she was admitted there. They never even saw her at discharge. She ended up with Constrictive Pericarditis, and had to be readmitted to Hershey. In Hershey, She had 4 major open heart surgeries in 3 weeks. The PE’s weakened her heart and she ended up having permanent right heart damage. My mother passed away on June 18^th, in Hershey Hospital. She was only 64, she was healthy, full of life and had 9 grandkids, she was married to my dad for 46 years. Now she is gone, from something we feel Berks Cardiologist could have caught or prevented. Her first surgery went well. PE’s are post op complications and they treated my mom like she was a joke. This was NOT HEART DISEASE!!!
Also, the whole time leading up to her valve repair, the front desk was a joke, never returning calls, very unorganized and unprofessional, we felt a total lack in faith in this practice and because of that, we had her valve repair in Hershey Hospital. We knew this practice was a joke from the start.
I am telling you, never go to this practice if you value your life or the life of someone you love!

Every doctor we have worked with in this office is wonderful! The poor rating is for their staff only. The office staff is horrendous. That is the nicest word I can use to describe my experience with them. I have contacted the office 5 times regarding the same matter and was given 5 different stories. This morning I attempted to call again to speak to the office manager and was told by the intake operator (she used that title) that was not possible. I have NEVER received such poor customer service. Which is heart breaking because the doctors in this practice are amazing.

Everyone that worked here was kind, helpful and attentive. Dr. Waxler is as good as it gets and makes light out of any situation. I would recommend anyone with heart concerns to Berks Cardiologists.