Cooling Unlimited

I had had them for many years and every time I had the annual maintenance done there were screws left over, panel not re installed correctly and all this is done in 15 minutes. When I was away, water started to collect at the base of the heat pump, my wife called them and after some looking around and not correcting anything I got a bill for a $ 100 or so ! In Florida I have a company that charges a lot less, they change the filter without me asking, clean and disinfect the drain line and thoroughly check the system twice a year!

I had Cooling Unlimited install a new forced hot-​air gas furnace and air-​source heat pump in my house. Working with them was the smoothest house repair I’ve had in years of renovations.
Their engineer who came out to give us a quote was patient with our questions, and happy to spend time with us discussing options. They were responsive to email. Their quote came in much lower than the others we got, for comparable equipment. (Half of another!) They were happy to give us a couple different quotes showing the costs of different grades of heat pump.
We weren’t in a hurry, but they were able to schedule us in within a few weeks. Even better, they actually stuck with that date.
Their installers were polite, competent, and happy to talk about what they were doing if we had questions. I did have to spend about 20min cleaning up fiberglass and other small debris outside after each day they were working. I consider this pretty normal, and not a problem.
Here are the only concerns I have; they are very minor. I’m sharing them just to be clear how minor they are: they weren’t super fast with communications about all the rebates on the furnace. The rebates did get done, I just wasn’t sure when things would happen or how fast. Their standard contract also has full payment due on finish of installation, not after inspection, which made me slightly worried but wasn’t a problem.

We had Cooling Unlimited install a new high efficiency furnace in our Stoneham home. The sales rep, Charlie, was a delight and very helpful. Our problems were with installation and service.
Charlie had assured us the intake and outake pvc pipes would go through the rear wall of our furnace room. The installers decided to pipe it through our garage, which surprised me when I returned home to see. This was not what we had expected nor wanted.
We found that the installers were very sloppy and left screws and debris on the floor. We have a small dog and this was very upsetting.
The worst part is that despite our old furnace having a «circulation» feature, which ran the fan, the new furnace did not. I called CU and got through to Dennis, the owner. He informed me that it would cost more to have this feature, and that it was not specified in the contract.
I was very upset by this. Dennis did offer to credit us one service call, but I decided to find another vendor.
While CU charged a fair price, I found the installation and service components both unacceptable! I would not recommend CU.

Well! Where do I start?! We had Cooling install high velocity heating and central air (2 zones) in our 1938 home. Install went great! We had a very mild November, about 3 – 4 years ago. The following January, the upstairs heat doesn’t work. That happened at least twice a winter for the entire time we’ve had the system. The heating unit is located in our attic. They never offered a permanent solution, only stop gap ones, which I paid for. I asked the tech what we could do, other than leave the attic door open (in the ceiling of my now 7 year old sons room) when it gets super cold. They had nothing. Then, suddenly, in January of 2015, they had a solution. They claimed they had it the whole time and offered it to me, but I didn’t want it (yes, their office manager said that to me. Please, let me keep paying $ 200 – 300 twice a winter!). I was confused, but told them to do it, but I’m not paying for it since this has been an ongoing issue. The heating has worked fine since then and I did not receive a bill until March or April. Haven’t paid it. Have asked for the owner, Dennis, to call me. Haven’t heard a word (been away from home since mid June).
**UPDATE**
Spoke with Dennis today. A HUGE miscommunication issue on BOTH parts. Happy to say, the billing issue was dealt with satisfactorily and I would recommend them! Thanks, Dennis.

ecstatically pleased! We installed a new replacement central air system last year. This year, it froze up. Although system was just out of warranty, Cooling Unlimited came, fixed the problem (it took almost 3 hours of their time!), and never once mentioned a fee! Glad to see they stand behind their work and the products they sell. Great organization, I have always felt like I was treated as a VIP

They installed a new Central Air system for us about a year and a half ago. They are very professional and do high-​quality work. If you go with an energy efficient system, they’ll also fill out all the energy rebate paperwork and submit it for you.

About 2 weeks ago, my wife noticed that the heat pump fan doesn’t start to spin every time when she turned on thermostat. Sometimes it just hangs with a relatively loud noise. Then I called this company one day asking for help.
They came quickly. I called about 8am and they came around 11am and was told that the technician happened to be in the same area that’s why they could come so quickly.
The technician asked me what went wrong and I showed him the problem. He then opened the heat pump and used his meters to do his diagnosis. After about 5 minutes he told me that the capacitor is broken he needs to replace it with a new one, and the price would be $ 129 for diagnosis + $ 250 for replacing the capacitor with a new one. I said to myself «wow, so expensive» but I want the heat pump to be fixed. After an unsuccessful negotiation I agreed to pay the price and let him fix the heat pump. In another 10 minutes the capacitor was replaced and the fan started spinning. I spent $ 379 for it. Anyway I got the heat, I thought.
Then after a few days, we noticed the fan stopped spinning again. I felt upset and called them again and on the phone the lady told me they could waive diagnosis this time, which made me feel a bit better.
The same technician came again. He was expected to come between 10 to 11am and didn’t show up until 11:30. I don’t blame him for being 30 mins late, but I couldn’t watch him doing diagnosis this time because I need to be on a conference call when he came in. After about 5 minutes he came back telling me it’s the motor that was broken this time. The price would be $ 129 for diagnosis + $ 465 for replacing with a new motor. I told him that I was told to not be charged with diagnosis fee, but he insisted it’s different problem and he couldn’t waive the diagnosis fee. This means I’ll have to spend $ 1000 to let heat pump fan starts spinning. I asked the technician whether it’s way too expensive. He just said «oh, yeah, things added up quickly». I started to suspect his diagnosis and asked him to bill me later.
To make story short, I called another company and after all kinds of diagnosis they told me the motor works fine and it’s the defrost sensor that was broken. After entering the defrost mode it can’t exit. That’s why sometimes the fan works fine while sometimes not. After changing the defrost sensor the heat pump is back to work.

So the background is that they installed 2 A/​C units for us at a reasonable price. We did get several quotes and based on reviews on Angie’s List, we decided to use them. In general, we were happy with their service other than the crew not really doing a great job cleaning up and leaving cigarette buds behind.
Now flash forward to today (not even 1 year after). We use a different provider for our cooling/​heating service contracts. In order to have the 2 new units under contract, they do a check to make sure that everything is in order. Well, one of the units did not have enough freon. According to the tech, the temperature differential should be around 20 degrees and the one unit was only 10 degrees. Verified this on the internet that 10 degrees is not enough.
So I called Cooling Unlimited and asked them if they can resolve this issue or even just check out the units to verify. Well, this is why my current rating is so low. The attitude from the salesperson (the person who originally sold me the units) was not customer friendly. Trying very hard to place doubt on the other provider/​tech. I don’t blame him for this but his attitude again wasn’t very customer orientated. What would any customer do with something that is still under warranty? So finally he stated that he need to talk with service and get back to me. Can you guess if he has call me back yet?
Geez talk about disappointment. All they have to do is to check it and confirm. I even asked him — what if another service provider to comes out and check and they find the same numbers?
I’ll have to get it fixed and pay out of pocket. At this point, I am never going to recommend others there and I regret that I did recommend them to two other families.

Called for an air filter recently. CU’s price was 38% higher than another local HVAC company. It pays to call around.

We have used Cooling Unlimited twice and have been very please both times. They have a 24hr emergency number, that they respond to! Our HVAC was having troubling cooling, we called Cooling at 8pm, they offered to come out that night, and provided a quick diagnosis over the phone. They assured us if we turned our air off that we would be fine for the evening and they would come by in the morning. 7:30 the next morning their receptionist called and scheduled an appoint for 9:00. Their technician (Matt) came out figured our problem out, he then called Trane to try and get them to cover the repairs under warranted. We were really impressed with both Matt and Cooling Unlimited. We also had to ask him if they had regular service contract; they do and we happily signed up.