DIRECTV

No star this company sucks if it wasn’t for the NFL package I would had never deal with them …

Freaking joke! They charge $ 5 if they verbally take a payment. Updated all my info online only to have the balance not automatically charged to my card, updated my phone number. Called customer service, because I’m calling from work it brings up a business account, spoke to rep who couldn’t bring up account — because he’s from INDIA he can’t understand the American alphabet because I spelled it 3 TIMES!!! The phone number I updated online didn’t take in their system, neither did my new card info. Gave it to him, he tells me if he takes the payment it’s $ 5, transfers me to automatic pay only for it to read the number I’m calling from AGAIN which is a business and pulls up the wrong acct info, once again automated system couldn’t bring up my acct by phone because even though it was updated twice now it’s STILL NOT IN THERE, had to transfer to a rep again which started the whole process of trying to bring up my acct again, because ONCE AGAIN you reach India and they don’t understand how to spell in english… vicious cycle took up most of my lunch. Hopefully resolved. NOTE TO DIRECT TV: sometimes technology is NOT A GOOD THING. HIRE AMERICANS! When we call we want to reach an American or at least someone who can spell in english. Seriously checking into what COMCAST has to offer!!!
The above was my original review. Now that I’ve had time to calm down I’d like to comment further. I still stand behind my original review as reaching and actually making progress with customer service is a joke. I might also add that it’s difficult to navigate their website as well, as all the account changes I needed to make were done online first. Direct TV relies on technology for ever y aspect of their customer service which is frustrating if you are calling from somewhere other then home. This has been a huge problem for folks like my elderly father who doesn’t have the skill or access to the internet. Direct TV charges $ 5 if they have to make a change via telephone which I feel is discriminatory against the poor, elderly, or anyone in general that just doesn’t have access to online services.
As far as the service itself, I have a mid grade package but most of the channels consist of infomercials or music. Unless you are familiar with programming the remote you will need to scroll thru a lot of junk to find something to actually watch. The remote is also not compatible with a lot of tv models. When I signed up for service I was told it was only a select few models, however I own 5 tvs, three of which are newer models and the installation technician was not able to get any synched so we still must use 2 remotes to control each of our 5 TV’s which is a hassle.
As for the installation of the dish itself I was told that the utmost care would be taken to ensure a proper installation. Only when I had my roof serviced did I find out that no flashing or caulking was installed to prevent water from leaking around the screws. I had to pay my roofer additional funds to safeguard the dish and install it properly.
I was also mislead upon my initial installation that rarely does the service go out. It ALWAYS goes out, with every rain or wind storm like clockwork, sometimes for hours on end. Calling customer service for an adjustment does no good as they are unwilling to work with you and issue a credit regardless of how long service has been interrupted. Also the price has gone up dramatically in the 3 years I’ve been a customer.
With this being said and with my latest frustrating experience with customer service I am for sure going to switch to Comcast.