Family Dermatology Reading

Had a small procedure done there almost three years ago. No complaints about that. However, almost three years later, I am still dealing with billing problems. My insurance company told me today that Family Dermatology is being investigated for bogus billing practices. The worst part is, when you call their billing office, you must leave a message and they NEVER return your call. You cannot talk to anyone. Very frustrating. Stay away.

Made an appointment to see a DOCTOR recommended by my family physician — appointment proceeded with a nurse, who did not inform me a doctor would not be seeing me. The nurse excised three lesions, did not do the full body review that had been done regularly by my dermatologist in Abbington, PA, gave me no wound care instructions, and never called a doctor in. Subsequently, I received a bill for over $ 800 (it may have started out higher) and have been receiving bills and dunning notices since the visit, which ocurred on 3÷19÷2012. The national billing department hangs up on you if you want to calmly dispute a bill. Over $ 800 for about 20 minutes with a nurse with no full body examination! I have requested that the local billing office notify the credit bureaus that this is a disputed bill. I’m also considering contacting the state agency which oversees this type of doctor. DO NOT GO TO THIS PRACTICE!

Do not go to this doctor. Chances are you will be scooped up into a billing scam. Don’t be surprised if you get collection notices for things you never approved or if they did not submit proper paper work with the insurance… they’ll just bill you.
Google her name in Georgia and in the area and you’ll find NUMEROUS complaints about this practice. Please… don’t take my word for it, search Dr. Paula Nelson Reviews and Dr. Paula Nelson Complaints.
You’ll see for yourself.

Worst practice ever. Three years ago, my husband was scolded for not speaking up after he’d sat in the waiting room without being called for an hour past his appointment time, and then was treated to perfunctory service. Three years later, we got a bill for $ 286 — followed immediately by a notice that our case had been turned over to a collections agency! When I protested, they said, without apology, «oh yeah, thousands of bills were sent out in error. Just ignore it.» Appalling!

Unethical billing! Visited in October for routine checkup. Received bill for office visit but also a $ 190 charge for the destruction of a mole. The Dr. never touched me and told me everything was fine. Spoke with Sandra the office mgr who tried to convince me that moles can be removed without a patient knowing??? When I assured her nothing was done to me she put me on hold and came back saying they would write off the charge. I asked for a corrected bill and she said she wasn’t sure I’d receive one?! 6 months later I’m getting a bill from a billing company with the same bogus charge. I have contacted BCBS and filed a provider relations complaint. Seriously, BEWARE!

Go somewhere else! There are plenty of practices in Berks County with integrity, find an honest staff. Our insurance covered more then a thousand dollars in procedures but their out of pocket office visit rate of $ 260 was outrageous. Don’t believe a word out of the mouths of their office clerks who make big promises. This is a large firm with out of state billing with no regard for your concerns. There are plenty of dermatologists out there, pass this one up!

I love love love Dr Nelson & staff. I feel welcomed, valued & appreciated. What I like the most is that nearly every level of service is offered from basic dermatology treatments to full skin care including micro dermabrasion at realistic prices that I can actually afford which always keeps me coming back on a monthly basis.

I am not sure what the reviewer named Jennifer Y. is complaining about. I always have excellent service and professionalism when I go to Family Dermatology. Doctor Nelson is great and their front staff is adorable. I always leave there refreshed, renewed, and beautiful whenever I go in for treatments. Coming from San Diego where there is a world of Dermatologists to choose from, it’s nice to know that in such a small town that the level of expertise is beyond what I would expect from a major city.
And seriously? You can’t give your DOB out while you are sitting in a cubical and you complain about that as part of your frustration or a business. Seems like a personal problem not a Doctor Nelson problem.
Do yourself a favor and check out Family Dermatology. Your skin will thank you.

I really really like Dr Paula Nelson. She does my routine skin checks and has removed quite a few moles on me. She is very nice and friendly and she makes me feel comfortable. Highly recommend her!

DO YOUR HOMEWORK BEFORE GOING HERE — READ REVIEWS ONLINE
Maybe reconsider? There are lots of dermatologists around, and if you don’t know any… Start calling. This is a corporation, they don’t have time for you here. I went in, paying cash (their favorite kind of client) and not only was I not seen by a dermatologist, they didn’t even tell me that Ms. Debroah Hrobak was NOT a dermatologist.
She did a biopsy ²⁄₁₃ and didn’t give me any wound care instructions — which may leave me with a ¼ inch mark on my face. Another friend had something removed on her jaw by Debroah Hrobak (²⁄₁₃) and they didn’t get wound care instructions either. NOT OK.
Then to show you how disorganized they are, I paid in full… and two weeks later I get a bill for the same amount I’d already paid. Turns out that despite the conversation I had with the front desk receptionist, where she insisted my total included all lab fees… that my total did NOT include lab fees so I had to pay another $ 180.
When I call they will only talk to me IF I give them my DOB. I work in a very small environment and I don’t want all my coworkers to know my DOB. Age is not a good thing in my industry. The fact you can’t just give last 4 of social or some code .is poor business practise, esp. for a dermatology office.
IF YOU HAVE HAD BAD CARE HERE SEND A NOTE TO Dr. PAULA NELSON. She owns the entire franchise and is based here in Reading, PA. TELL HER TO GET HER PRACTISE IN ORDER.