Sunset Limousine Service

DO NOT BOOK WITH SUNSET LIMOUSINE, unless you want to risk anxiety, stress, a late arrival, or a no show!
I came here to post about a negative experience we had with Sunset Limo, and I learned that almost the exact same thing happened to another reviewer, but their limo never showed up…
Ours was also for a prom, also a stretch hummer… it arrived LATE. our kids arrived at the ‘grand march’, but they were late. (embarrassing)… Additionally, after the prom itself, the driver told the kids they came out ‘late’ (before 11, and the prom ended at 11). They had the limo until 1:30am, so I don’t know why it mattered. Anyway, the kids asked to go to a couple local places for breakfast, and the driver said he didn’t know where they were (driver lives in same town). When the kids asked him to GPS it, he told them he didn’t have one. After that, the kids just asked to go home, and the driver brought them back… at 11:30…2 hours early… what a shame. (no money returned)
Coincidentally, our situation occurred in the same town as the other reviewer.
One last thing… the hummer was in rough shape… making noises, speakers blown, beat up…
Such a disappointment on so many levels…

My son and his buddies booked a stretch Hummer for 6 couples headed for the Senior Prom. Everything was confirmed the week before. They collected money and eagerly anticipated their luxury ride. The car was supposed to show up by 5:00 PM. When they called to check at 4:55, they were told the limo was on the way. When they called again at 5:15, they were told there was no driver available and panic ensued as we scrambled to get them to their prom. How much more unprofessional can you get?

I rarely use limos but the times I have service has been spotty at best. These guys are the best! Truly. from the first phone call to see how using the groupon worked and if there were limitations, to the ease of scheduling on line, adding additional hours, them calling me to confirm, the driver letting us know he was on his way.
We made several stops and the driver was in constant communication by text with us. The limo accommodated all 10 of us as promised, and there was ice, glassware and napkins available. It was clean and comfortable. The driver took us on a sightseeing route back to the house as we had additional time left.
A great but no real occasion evening was made even better with their service. We ate dinner in the North End, then went to the Liberty Hotel for a drink. The long leisurely cruise home topped off the night!
USE THESE GUYS. Great customer service which seems to not exist anymore!!!