Tom Masano Mazda

Carly in the service center is the best. She spent about 45 minutes on the phone with me when my Mazda CX9 was having issues and not starting. Not only did she troubleshoot over the phone she set up my roadside and a tow truck arrived within an hour! My car was taken care of 1^st thing the next morning and ready for pickup by lunch. She went above and beyond and I couldn’t be more please with my experience with the service center. Job well done!

The people giving this place a bad review are the same people who yell at 17 year olds working at fast food joints and then ask for the manger…
I went to check out a used «as is» car, and the customer service was great. They emailed back quickly before I checked out the car, and the salesman Bob tried his best to let me know what problems the car had (even problems that weren’t listed in the online ad, which were corrected briefly after contacting them).
I didn’t feel pressured at all when looking at the car, which I winded up walking away from since it had a lot of issues. Nevertheless, I would come back here if they had another car I was interested in.
And honestly, look at other sites besides Unilocal,cause this place DOES have good reviews and they lived up to my expectations.

I see the other reviews and feel for them but My experience could not have been better. I wrote the bleow in a car dealer review site and really mean it. I have not been so kind to car dealers in other reviews either so…
I had been searching for a couple of months and have test driven several other cars. I went to Tom Masano Mazda in Reading on Thursday and agreed to buy the car that night. There were other similar cars I drove but what pushed me over the edge, aside from the great car, was the great service I got from the salesman Bob Knosp. Bob was not in a hurry to get me sold, he let the car do that. Bob took me out for a test drive that allowed me to see the vehicle under all conditions, didn’t hurry me around the block, really let me drive the car. Bob explained everything about the vehicle and was very knowledgable. I did not feel a hard sell like many places. I loved the car and Bob was helpful and knew the answers. Many other salesmen I worked with while searching really knew little about the specifics of the cars they were selling, not like that here. Additionally everyone I dealt with was friendly and helpful. I appreciate the way they acted and will return and recommend others. Great deal on price, they got me a great deal on financing, free state inspections and an oil change down the road. Lastly, before I drove off, they filled the tank with gas! Good service at Tom Masano Mazda in Reading. Thanks!

We came in to look at a car on a Wednesday, took it for a drive and really liked it but wanted to test drive some other competitors. On Friday we called them back asking about the price and whether they would be able to work with it at all. A woman took our number and told us they would call back and let us know. They never called back so the next day we called the cell phone of the salesman who worked with us. He never answered and also never called us back. Today the car has been removed from their inventory. A call back indicating their stance on the price on Friday is all we were asking for and we were prepared to pay what was listed if need be. I find it incredibly frustrating for them to completely dodge us the way they did and will never go to any of the Masano dealerships ever again. Will also make a point to tell everyone else we know to steer clear.

I bought my first decent car from here right out of college about a year ago. I was very inexperienced and should not have gone in here without help from a more experienced car buyer.
That being said, I was completely taken advantage of. It is 100% my fault that I did not research for a better price for both the car and the warranty, but that does not mean I cannot be upset. I would like to think that even a money-​hungry car salesmen would not blatantly and excessively take advantage of someone, but that is not the case at Tom Masano Mazda. Luckily, I just sold the car (it cost me about 7k to drive it for a year) and am able to get a pro-​rated refund on the warranty.
On the plus side, everyone was really nice to me as they were going through my pockets.

Terrible customer service. Called ahead to look at a used Jeep, and was told that it was at the Mazda lot on route 61. I get there with my son, and nobody there has any idea what I’m talking about. After about 20 minutes of looking, it’s determined that the Jeep was not, in fact, located at the Mazda lot on the far side of Reading, 40 minutes away from my home (one way), but was in one of the Shillington lots, 20 minutes away from my home. Will never look for another car with a Tom Masano dealership again, new, used or otherwise.