The Maids

I’ve always had a good experience with The Maids (Red Bank office) in the past, but I recently had a bad experience, and I will NEVER use them again.
Long and short of it is, I hired them to do a «construction clean». I was remodeling certain parts of the house and needed to get rid of the white dust that comes with construction. When I called, I explained this to Gerry (or Stacy) and they said fine, no problem. The Orange team came (I usually get the Teal Team, but they weren’t available the day I needed them) and they did a HORRIBLE job. A child could have done better. They missed so many places in each room (dust in the closets, window ledges and sills, along chair rails, dust on the basement floor), I honestly don’t know what 4 people spent almost 3 hours doing. I even left a specific «hit list» of places that needed the most attention. I came home that night and immediately left a message to inform them of the horrible service.
Gerry called the next day to find out what happened. I explained that I needed them to re-​do the whole house. She wanted to know specifically which areas needed to be re-​done, but there were so many, she said they would come back for a re-​clean. Their availability and my schedule did not allow for a next day re-​clean, so we settled on a date the following week (they don’t do weekends). Admittedly, I had to reschedule again because of work, so the re-​clean was scheduled, yet again, the following week. This time with the Teal team.
About 45 minutes or so into the re-​clean, the team supervisor’s phone kept ringing. It was Stacy, calling to pull them off my job. She didn’t care where they were, just stop what you’re doing, pack up and leave the house. I honestly believe their «promise» of re-​cleaning if you are not satisfied, is simply a marketing scheme to placate the customer. Since the team was pulled off my job, (btw, I wasn’t home and Stacy told the supervisor she would call and let me know she took them off my job — WHICH SHE DID NOT), they missed the very area I needed cleaned the most — my newly remodeled bathroom.
When I called Stacy to find out what happened, I was met with «We do re-​cleans the next day, and it’s been two weeks already, so we’re doing you a favor.» How is it a favor when I paid over $ 500 for bad service? BTW, I work for a living, so staying home two days in a row to have my house cleaned (when it should have been done right in the first place) is not reasonable.
Like I said, I’ve had good experiences before this one, but this time, they truly dropped the ball. Between the poor service from the crew and the bad attitude/​ill intent from Stacy, I’m DONE. They really need to re-​train the Orange Team or hire a completely new crew. Even the supervisor of the Teal team said she didn’t understand why they sent me the Orange team in the first place (I guarantee they get many complaints about the Orange team).

NEVER EVER USE THIS SERVICE.
I booked them for a 3 hour deep cleaning of our pretty neat home. I asked they clean the room I use as an office 1^st so I could return to work, in 15 minutes they said it was complete. I went in, there was a pile of dust on the carpet from the cieling fan, they had not even dusted the window sills, the baseboard was never touched.
I asked the team leader if this was truly done and if this was the level I should expect throughout the house. He said yes and yes. I then said it is way below my expectations especially for $ 160.00 per hour, he said this is the best we do. I then said to him, it is best you leave before you put in any more time as this is definitely not going to work out.
They proceeded to bill my card $ 171.20 and as yet are unwilling to refund.