Troy Container Line

Our European agent selected this company for a LCL move to Los Angeles. Tracing info was very substandard and we were told to trace it ourselves. Problem we are not an account holder and therefore couldn’t access their CFS subcontractor. Our freight sat in LA for 4 days before we knew it was here and then we were told it was on a customs hold when it wasn’t. Their CFS warehouse charge a congestion fee that was 236% higher than what pier pass fee is, plus since it was a rail recovery, the rail carrier doesn’t even charge a congestion fee. Go figure on this. Moreover, our driver spent 5 hours at their CFS before being loaded, another 60.00 per hour waiting time for 4 hours, the first hour is free. Our client had to wait an entire day to get his freight. The warehouse is 6 miles from them and rail is 8. Troy contracts their services out, but it shouldn’t matter it should be invisible to us and transparent. There are other NVO and freight forwarders, check them out first, consider Troy last if you have no other choice.