Gold Exchange The

Great experience. Met the lady who owns the shop and her kind words and sincerity were welcomed to hear. I was nervoys, and I never had taken an item to pawn, so her coming up to me and telling me she wanted to have her business welcoming to women and help them out and to give them a safe place to get the help they need. I really appreciated it, and her staff are very nice, pleasant, and thorough! They discovered the paperwork for authenyisity for my ring was incorrect and I called the maker of the piece and got it straightened out. I’ll be back to do more business again.

Went into the Gold Exchange today to sell some jewelry I have been wanting to get rid of and had a great experience. I was actually extremely nervous to go just because it was a new experience for me, but I was not looked down on, nor was I given dirty looks for bringing my very young children in with me (which often happens when bringing kids into small retail businesses). I believe I received a fair price for my items. The staff was very friendly and even encouraged my boys to pet the dog (a real sweetie). I will go back again!

AHHH, a positive review. This makes Super J happy!
Anyways, down to business… Any business that is as involved with th community as the Gold Exchange is will have me as a happy and loyal customer forever. I will also shout from the rooftops about how good their business is. Jessie (owner) ran a promotion during the holidays that if you brought in a bag of groceries for the local food bank, you got 40% off your entire purchase. I know that they had pickups at least twice a week and every time I went in there, there were bags stacked 3 ft high and about 15 ft wide and 5 feet deep. It made me smile to see so much food going to local food bank to help families in need during the holidays.
It doesn’t stop there tho! Year round, Jessie has a promotion for 50% off ALL Jewelry for Military members. She told me a story how a while back a couple came into te store to buy rings while the womans’ husband was on Leave. Instead of selling them the rings and saying thank you, she gave them 50% off and because Jessie is an ordained minister, she married them right there! In my wierd goofy vision, that is pretty cool. I don’t know how much better customer service can get after that.
SO, recap so far: bring in a bag of groceries, get 40% off and food goes to local food bank. if you are a servicemember, you get 50% off jewelry. I know Jessie is working on many other projects to help the needy in our area. MAJOR kudos to her and her staff!
And then you get to the part about the products they offer in the store. Here is what I LOOOOOVE the most about the Gold Exchange in their sales side… They LOVE to haggle. Jessie told me herself she wished people would haggle with her. Why? Because she said she has never turned down an offer that made her a profit. Instead of raking in the dough, she’s sharing the love.
I give The Gold Exchange my stamp of approval for Customer Service and Community Support!