U-Haul Moving & Storage of Red Bluff

I needed a U-​Haul for my move to Washington state. I went to this Red Bluff Location and paid $ 600 for the truck and dolly. I took the truck home and loaded it with my stuff. Upon returning to the U-​Haul store to pick up the dolly, I noticed the truck was making a noise from underneath. I told the U-​Haul rep about this noise and she drove it in the parking lot and she heard it to. Aside from the funny noise the truck also smelled like the breaks were stuck. The smell of breaks was pretty strong and was there for over 30 minutes.
We ended up switching trucks and my daughter and I had to unload everything from one truck to another ourselves. We also waited on the manager for over 30 minutes but he never showed up. This put me over an hour behind schedule because I had to drop off the dolly later that night in Washington. After four calls to the U-​Haul office I finally got a call back with them only offering $ 50 off my next U-​Haul rental. I told the guy I will not be renting from U-​Haul ever again.
It’s pretty sad and unprofessional that the location manager Shane will not return your calls when it’s his malfunctioning equipment you are renting.
When a vehicle wreaks of breaks for over 30 minutes, there is obviously something wrong with it. His mechanics said they could find nothing wrong with the truck and blamed me saying I must of had the Ebrake on. I never even used the Ebrake and their store rep didn’t drive it with the Ebrake on either.
All in all I had a pretty bad experience with this Red Bluff location. For $ 600 I would expect more professional behavior from these clowns. Them not returning my calls was very irritating. They will take your money but once you leave the location you are on your own. I will use another company next time I need a moving truck.

I had a really good experience here before, so read this entire review before making your own decisions.
Instead of blaming everyone under the sun, let me guide you on how to utilize this location for the most effectiveness.
1. Know which product you want, and research it through the main U-​Haul websites. If you can, visit in person in order to avoid any confusion.
2. If you do call, clarify that you are talking directly to the store and not to their call center.
3. Realize that a lot of their stock is dependent on people returning things on time, and since most people are idiots, it will not be returned in time
My last transaction there was giant comedy of errors. A tow dolly was ordered instead of an auto trailer. I repeated myself that I did not want a tow dolly. The lady helping said that she misspoke and it was an auto trailer that I ordered. A half hour later, I get an email saying that I had ordered a tow dolly. A half hour after that, someone from Yuba City called and said that the tow dolly I ordered (which I did not) was not available.
I called the store back and ended up with the call center that ordered me a auto trailer.
Then the actual store called me back and told me that the auto trailer would be ready an hour and a half later than I had ordered it.
The next morning, yep, you guessed it, the auto trailer was not ready at the time I ordered it.
I don’t even wait on my own family, I am not going to wait on some dude I don’t know to return an auto trailer. I left.
Utilize this location, but call way ahead of time, and realize that you will get nice people to deal with, but you might not always receive the product you want at the time that you want.

Rented a one way trailer and decided red bluff was the closest drop off point. So we arrived with the trailer two days early and dropped it off. The lady inspected it and said we were all good and we left. Then today I find out that they charged me a wrong destination fee when my contract clearly says 2950 main st, red bluff, ca. It is more irritating that the lady said nothing about it possibly being the wrong drop off and didn’t have me sign anything either. I called the store the lady who answered was nice but even after pulling up my info couldn’t tell where it was supposed to be dropped off at. She forward me to a customer service rep and she couldn’t help either except to have someone else look into it and call me in two to three days.
Update: They looked into then next day and found that it was the right destination and refunded the charge. I gave them two more stars for taking care of it faster than they had originally said.

I reserved a trailer online to be able to do a dump run. They made sure that the trailer was there and took the time to try to hook it up. I say try because my truck wouldn’t light up the trailer lights. He replaced the pigtail and tested the connection. He was patient while we tried to replace a fuse. Once we realized that the lights weren’t going to work, they gladly reversed all charges to my card and canceled the reservation. You cannot ask for more service than we received.