Very Satisfied! It opened at 10am, when I took our daughter in it was about 10:30 am. Alex was our stylist. She was very friendly and listened to both my daughter and I so we would be pleased. She helped my daughter feel comfortable and put her at ease because I normally do her hair so she was nervous about someone else doing it and cutting too much off :) Anyhow, she washed and conditioned her hair, prepped it, put her under the dryer, gave her a much needed trim and styled it. You would have thought she was doing a photo shoot when she turned her around in that chair. Awesome job, now I can’t wait to go back so she can make it happen for me. We got what is considered a special style plus. To me we still paid what we would at a salon but there are not many salons that you can walk into at 10:30 am and leave out at 11:30 am. Greatness!