Goa Wellness

I had an extreme billing issue. There is not enough room to go into my issue and how many times I was told «the accountant will call you back» or «the accountant cant find your account», or «The accountant is on vacation».
You have to give them credit though, for a few weeks, I called several times a day, inquiring about the «accountant» or asking for «the owner», and they were never rude to me on the phone.
However, if you can somehow pay up front, or trade in gold or whatever for your membership, the gym is actually pretty nice.

Joined about three months ago. Amazing gym. SUPER clean. all the machines have their own televisions which, if you don’t watch television at home, provides huge incentive to get to the gym. Also, never crowded. You can go and get your stuff done without waiting for a machine to open up. Highly recommended.

I just joined this gym in Feb 2013 and so far the experience has been great. I was told its under new ownership, and I paid a 6 month membership up front, so no issues with automatic withdrawal. The prices here are really fair too, especially for what you get.
First of all, the place is IMMACULATE. They have this one guy with dark hair that is constantly cleaning, washing the floors, hanging up fresh towels, etc. It has to be by far the cleanest gym I’ve ever been to. One time I even went for a swim and left my towel and suit out for about 20 minutes and when I came back into the locker room he had hung it up to dry on a hanger. This guy needs a raise!
All of the equipment works and there are TVs on all the running machines (bonus!) Its never crowded in here and Ive gone in the am, at lunch, and after 530pm. Everyone that works here is very low key and friendly. They have a nice salt water pool, dry sauna, and jacuzzi.
The only drawbacks are they close at 6 pm on sundays and they don’t have a huge variety of classes. However, recently they have added some evening yoga/​aerobic classes and had a sheet out for recommendations on classes.
I HIGHLY recommend Goa.

Goa is my favorite gym. It feels like a sanctuary and I enjoy going there and exercising. I have joined many other gyms in Redding and Goa is the best one. The staff is friendly, the place is clean, the equipment is up to date, they have great classes, the swimming pool and hot tub are saline, and it smells good. Perhaps the contract procedure has changed since the last reviews because there is a way out which was carefully explained to me when I joined. The membership dues are now more affordable too. The gym is so enjoyable that I go almost everyday which makes my membership worthwhile.

I will NEVER go to this gym ever again. If I was able to give zero stars I would.
I went to GOA gym in October of 2009 to see if I could somehow have my husband take my place on my contract (my contract is for more than 2 years). I was seriously injured in an accident at the beginning of the year and was not able to use the facilities. The manager said that the person in charge of memberships was on vacation and would be in the following week. He took my name and number and said he would give it to her. After 2 weeks I still didn’t hear from her. I called Goa, got the answering machine, left a message. Still no call. I called 3 more times. No answer. I looked up Goa Redding on the internet and emailed the contact. No reply. I called again. No answer. Finally, 1 year later I called again and left a message on the answering machine. Get a different manager who returns my call. I tell her the same thing I told the 1^st manager, and she said she would have to get back to me. It’s been a month. Still no call back.
THIS PLACE IS HORRIBLE! BAD CUSTOMER SERVICE. BAD MANAGEMENT.
I will suggest to people who want to workout in a gym: DON’T SIGN A CONTRACT THAT HOLDS YOU TO IT FOR A YEAR OR MORE. You never know what your health condition will be from one day to the next.

So far, I have complained to the Federal Trade Commission, Better Business Bureau, District Attorney and I am searching for other avenues to allow the unsuspecting public to be aware of the dishonest, underhanded and disrespectful treatment that I received from GOA Wellness. I also want to add that I am very disappointed with my bank as well. I have banked with Chase for many years only to find out that they can not stop an auto withdrawal from my checking account. I am changing banks, since Bank of America said that they could stop an auto withdrawal if I desired it. Please be aware, people, don’t sign contracts with this gym!!!

I agree totally with the previous review. Do not join this gym. I fulfilled my obligation, then filed the papers to cancel Goa’s withdrawals from my bank account. the money kept coming out. I never got calls back from anyone, and left many messages. I finally went in when the clerk told me the manager/​accountant would be in a 2pm. She could not pull my file, it was suposedly in some double secret vault and she couldn’t get into it. I told her to call me regarding my refund check. she actually did call me today, WOW. She said I hadn’t filled out the cancelation form properly, which is BS because I went in to do it, and filled out everything they told me to. She said she could not send me a check because of that. If I did in fact fill it out improperly why didn’t they call me months ago. Okay, I’m done, I filed a claim with my Bank, and they are going to pursue filing a claim for fraud.

If I could give them no stars I would. As the previous review stated I too have been wrongfully over charged, and my issue is not being resolved.
I fully met my contract agreements. I canceled my membership Nov. 2009 well after my time agreement and moved to Sacramento. I realized in December that they were still taking money out of my account. Upon calling them they had no way to help as the one in charge of those issues comes in at 4 in the morning a leaves at 8 am. They promised some one would call me at the end of the week… Well… Lets just say that was in December. It’s now March. I’m still awaiting a resolution. I’ve spoken with one guy this whole time, I haven’t been able to get a hold of anyone else; according to them there is only this one manager and they won’t tell you how to contact anyone else, including the owners!
I realized in Feb. that they were still taking money out of my account and not only that but while times are so rough the money they took out on Feb. 1^st caused my bank account to go overdrawn, causing me to accrue overdraft fees. Again I could only speak to the one guy. Every time he has said he or the other woman would call me back I’ve gotten nothing. Finally last week I spoke with the woman. She apologized for not getting back to me… Said she had to «review» everything. (I have also sent emails, actual letters with copies of my bank statements, with my contact info, left messages on voice mail. FOR MONTHS NOW!!) She promised me she would contact me by Friday of this last week, and guess what… Nothing!!! I called this morning… no answer.
Basically they’re thieves. If you cancel your membership then you are also ending an agreement for them to withdraw money from your account. If they continue to do so after you’ve ended your business contract then they are stealing from you. I’ve had enough and I need that money (over 100 dollars) to buy gas and pay my electricity bill. These are hard times and this is not fair.
Don’t go to GOA!!!

Great place until you move and need to get out of your contract. As someone who has belonged to gyms for the last 25 years and has lived all over California when it came time for me move to Sacramento the managers of Goa told me that they would not let me out of my contract and continued to charge me for another 6 months after I moved! They even took another 2 months to cancel my membership when my contract had expired. So all in all, they got me for just under $ 400 (8 months). Every other gym I’ve belonged to gladly let me out of my contracts if I was moving to a city where they did not have facilities. Boooo, Goa! Shame on you!