Lowe’s Home Improvement

Mike in plumbing in Redding Ca tried his hardest to find what we needed even though it wasn’t his department. He called all around to the other departments for us. We went to Home Depot earlier and they were of no help at all. Told us to go on the web site and look it up ourselves. So if you need help go to Lowes in Redding not Home Depot.

Just saw a mom put her son on a forklift in Lowe’s to play. The kid discovers the key in the ignition and the mom takes it. An employee comes over and asks her to move the child. She hands him the key and walks away. He puts the key back in the ignition. I question why they would put a key in something they know kids are attracted to and walk away. Anyone could drive the forklift. The employee tells me protocol is the key stays with the forklift and he walks away. So basically protocol over common sense. Yes it is parents job to make sure kids don’t touch things like that but anyone who is sue happy will take advantage of the situation.

If you go back to appliances, ask for Tom D. He has a lot of experience and Lowes is lucky to have them back there.
When I bought my washer there initially, I told the gentleman exactly what was going to happen. It was going to take several days longer than promised to get it delivered. Sure enough, not only was it late, it was damaged. Long story short, Tom did what he could to fix the situation and make everything right.
He saved Lowes on this one for sure.

Just tried to buy a display model Christmas tree with the help of someone that works there. He had checked with someone else and then showed us how to order it online. When we went to the customer service desk the women working there seemed very impatient and not willing to help. They said we can’t order the tree and we’d have to cancel our already confirmed order. After we went and found the person who had previously helped us they suddenly had another option in which we could still purchase the tree but we were on our own to do so and it made little sense, so very frustrating. I’d highly recommend going to Home Depot instead if you’d like helpful customer service.

Having recently bought a house we have been looking to replace appliances. We went to Lowes and had the best experience with Jessica and mike in the appliance department. They were both able to answer any question we had and give suggestions when they could. I have received calls after our refrigerator was delivered to make sure everything went as planned. I love the redding Lowes. I’m always greeted with a hello as I enter the doors, and as I’m browsing the isles I get lots of employees ask if I need help with anything. I will continue shopping at Lowes since they make me feel important!

I’m thoroughly disappointed with this store. 2 of the past 3 times I’ve been in here there has been a major staffing issue. Today I went in to take advantage, like I did this past weekend — the 1 good time, of their great sale. I went on my lunch hour to get some bark (mulch) which was supposed to be available in Black, Red or Brown. My friend went with me as well. When we got to the mulch section we found that the only color available at ground level was black. My friend went to ask a clerk for assistance only to be told and shown that they didn’t have enough staff. There was clearly Red and Brown mulch on a higher rack which would have required a forklift. She was informed that only 1 person was forklift certified. He then showed up at a very slow rate and hopped on the forklift only feet away from us. We thought he was coming to get down the Red and Brown mulch. However, without even speaking to the 3 customers standing there, he just jumped on the forklift and went outside. We thought maybe there were more pallets out there. Then, we saw him cruising around the outside of the store to the front. After over 20 minutes of waiting we decided to go up to the register and just pay and have them hold the mulch for us. Once up there we were informed that they didn’t have anything but Black still available. I find this very odd as I stood there and looked at the other colors. Seemed to me that they just didn’t want to spend the time to get it down for their customers.
My previously bad experience was only a week or 2 ago. I purchased a new mower from them. Got home and started setting it up. Once I got to the add oil portion of the setup I realized that the oil valve had been broken in shipping. I took the mower back on my lunch hour the following day and it took almost an hour for them to do an easy exchange. I ultimately had to go get my own replacement mower off the shelf as the 5 pages by the Customer Service clerk went unanswered. The best part of this is, when I was walking to do my own exchange I saw no less than 5 employees hanging out and chatting. Not a single one of them with an actual customer. Once I finally found another cart and loaded the mower I came back the Customer Service counter only to find that the girl helping me was now fully engaged with another customer. The wait again begins!
You can see from my post that this is truly a «do it yourself» store. Get your stuff, scan and pay for your own stuff, and then do the follow-​up service on your stuff. You will not get any help from anyone at this store. They may tell you where it is in the store, if they actually know, but they certainly aren’t going to help you get it.
I would recommend staying away unless you know exactly what you want and where it is. I am familiar with the issues of working retail as I am a Retail Store Manager myself. If my employees treated my customers this way we wouldn’t be in business long and they wouldn’t have a job here.

Depending on day and time of day their customer service is good or really bad. Lately it has been pretty good, but the guys in irrigation seem to be better than the norm. Navigating narrow isles with 20 ft pvc sucks. Try to go in when they aren’t busy. Other customers are not pleasant when you need to just get past them.

GreT store just the service can be better, wondered around till I had to find what I needed myself.

This Lowes sucks… They told us a week before delivery our fridge was in the warehouse and we were waiting for our delivery date. The night before delivery they called to say they needed two more weeks to get the fridge from the manufacturer. They told us we could have the display model. We had asked to buy that when we were in the store originally and they said no. When they delivered the display model it had dings and scratches in it. We refused it. Then I called the store manager and demanded a total refund she didn’t seem surprised or really care. I got the feeling she refunded money a lot. I used to like the Lowes store in San Jose. I never had a problem, they were always great to deal with. I hope this is an isolated problem with the Redding store. I really do like Lowes, but I will never go back to the Lowes in Redding.

Today was the 2^nd time I’ve gone in this week planning to buy a dishwasher & was ignored by TWO gentlemen in the appliance department. It’s fine if they are busy, the least they could do was acknowledge me, especially after I asked for assistance. Luckily another employee was walking by and offered to help, so thanks to her.

I’m flipping a house so I went to check out the deals to see if there was anything I liked better than at Home Depot where I primarily do my shopping.
I was so disappointed in the customer service I received. No one was rude but no one wanted to help either. I walked around the store for a couple of hours and not one associate asked me how I was doing or if I needed help. When I finally decided on something there were none left on the shelf. I couldn’t find an electrical associate anywhere so I had to have a cashier call them. After a while when no one came I had to track down another associate to call electrical again. Finally I got help. He was nice and helpful when he finally showed up.
I like Home Depot way better. It’s better on prices and will also do the 5% off Lowes competitive match if you use your HD card like Lowes does.

CUSTOMER SERVICE
Wish there was NO stars. I could not believe the level of service when I simply went to pick up a pre-​order.
The foul, inappropriate, DISGUSTING things the younger clerk & boy/​girl with the buzz cut were both saying just plain pissed me off.
Idiots.
Talk amongst yourself, NOT when there is a customer infront of you.
We don’t care nor want to hear about your sex lifes. not funny.
GGGRRRRRRRRR
OH and Ill get the 80LB box, please, dont offer any help. Cuz it didn’t even cross your mind.

Had another wonderful experience with Lowe’s Flooring. The flooring manager, Aaron is great! I watched him bounce between meeting my needs and being pulled eight other directions — literally eight people had waited to come to Lowe’s flooring because Aaron had been out on vacation and they all wanted to deal directly with him. I have had a great experience with all of the people on the floor — always someone there to offer to help me. As a woman it is not always easy for me to shop for home improvement products so I am happy to take my business to Lowe’s where they will not only help me but will give me a great deal. I did not buy carpet but was amazed at the return policy for a woman ahead of me who special ordered her carpet. She was told that she could cancel the order and have her money returned up until the installation was scheduled — even after the carpet had been delivered to the store. Amazing! Thank you for helping an older shopper feel great about home improvements!

I was purchasing some random home improvement stuff with my husband and child, I believe it was a Saturday. We got mostly garden stuff from the outside garden department, including some plants and some pots. We also got some wood for trim for the house.
So, we get to the checkout, over by the wood stuff. The OTHER side of the store from the garden center. The checker (who has obviously found his dream job…) cant find a price on the pot I chose. So, he tries to look it up somehow.
Checker: I think it is $ 19.95
Me: It is $ 12.95. I remember.
Checker: The computer doesnt have this pot, so I can just charge you $ 19.95 if you want
Me: I dont want. It was not that expensive. Isnt there someone you can call, or do I need to walk all the way back out to the other side of the store and get another pot and hope it is marked.
Checker: [blank stare]
Me: [ angrily and slowly walking back out to the garden center. On my trek I pass about 1 378 476 employees doing jack sh*t. I get the pot. It cost $ 12.95] Here is the pot.
Checker: [blank stare]
Yeah, so the customer service is what you expect from a store that probably pays minimum wage and treats its employees like they shop there. Unfortunately, not too many choices here, so I will probably go there again.

The building supplies I’d ordered (see my original review) was delivered last Wednesday, as planned. I was somewhat concerned about the delivery, because my property is in the middle of nowhere, but Paul the Delivery Guy called me the day before to get detailed directions, and that proved to be a non-​issue.
I was also worried about the fact that the build site is only accessible up a bumpy dirt road, which then becomes really narrow and windy for the last 300 yards or so. When Paul showed up with the flat-​bed delivery truck, he made it up the dirt road without any problems, up to that point about 300 yards from the build site. I gave him the option of just dumping everything there, but he said «I don’t want to run from a good challenge» and offered to bring one of the big pallets of supplies up to the build site using the fork truck. It took at least 20 minutes navigating that narrow road, with me walking in front to help him avoid trees and rocks, but we made it up there. That pallet contained well over a ton of materials (20 sheets of OSBs, 10 sheets of siding, a stack of insulation, windows, a door), and had he not taken it up there in the fork truck, it would’ve taken at least a day for my friends and I to haul everything up by hand.
But, there’s more! Today, I went back to Lowe’s to try and exchange a couple of windows that I got in that delivery. They delivered the right thing, but I just decided to get something else. As luck would have it, Paul the Delivery Guy happened to be at the commercial sales desk, and when I explained what I was doing, he went through the trouble of walking me over to the returns desk, and summoned a manager to make sure I got the same 20% discount on the items I decided to get instead. And the thing is, he’s the Delivery Guy, so it wasn’t even his job to deal with me, and on top of that, his shift had ended an hour ago!
So, I hope they give Paul the Delivery Guy a brownie too.

I don’t love the big boxes. I’m copping to that right off.
But, shit. Shit, man. Holy shit.
I’m dropping about three bills for a big landscape irrigation project, and so I’m in the irrigation supply aisle for about an hour loading up my cart with items. And I’m having trouble finding this or that — for example, six inline valves for half-​inch irrigation line. Where are the goddamned inline valves? I’m there for about an hour, and not once does anyone ask me if I’m finding what I’m looking for. For something like an hour.
(TL suggests that maybe it was the intimidating Mau Mau guerilla glare that I was wearing, which looks something like this:
Or maybe more like this, since I probably don’t pull off Mau Mau rebel game face as well as I’d like to think:
But TL says, no, it’s more like the Kubrick Stare, and especially Jack’s version:
)
That’s Lowe’s, though. I kind of get that that’s how the big boxes work.
But then I get to checkout, and I’ve got exactly two non-​irrigation items. One is a pressure release valve for the water heater, and the other is the PVC pipe that attaches to the pressure release valve. And neither has a bar code for some reason.
So the checker calls the Plumbing Department. I tell her the parts are from the Appliances Department, where the water heaters are located, not the Plumbing Department. She responds by turning her head and body away from me, like I’m bothering her.
The rest of the conversation goes like this…
HER (to me): What is it?
ME: It’s a pressure release valve for a water heater.
HER (to phone): It’s some kinda valve. Pressure valve.
ME: Water heater pressure release valve. It was with the water heaters. In that area.
HER (to phone): Oh, and there’s some kinda PVC pipe, too.
ME: It’s the downdrain pipe that attaches to the water heater pressure release valve. That attaches to a water heater. The valve and the pipe were in the Appliances Department, with the water heaters. Not in the Plumbing Department.
HER (to phone): Yeah. No. Yeah. Yeah, he says it’s not in the Plumbing Department. It was where we have the furnaces.
ME: Water heaters.
HER (to phone): He says it’s not in the Plumbing Department. Yeah. Maybe it’s in Gardening. He has a buncha gardening stuff…
Me: Not in Gardening. Not in Gardening. Appliances Department.
This went on for another 5 or 10 glorious minutes — 15 minutes to ring up the last two items — 15 minutes that me and the people in line behind me will never get back. I could have walked to the other end of the huge store and exchanged the parts for ones with bar codes in one-​fifth the time, easily.
And I never did find the inline valves.