Urban Retreat Spa

This place is a nice retreat for the hard working person just needs the reminder that it’s ok to do something nice for yourself. I went in for a mani, pedi and facial. It was very nice. Calming atmosphere plus the Vee of the water is so beautiful on a nice sunny day.

I received a full day at the spa for my birthday. Facial and massage was good but when it was time for my pedicure, I was the only customer in the room and I had the pleasure of hearing the nail tech and the other two (who did not have clients) basically talking smack about someone while I sat there totally uncomfortable listening to the conversation. So instead of trying to enjoy my pedicure, I was left having to sit on my phone just to keep me occupied from having to overhear drama.
The second occasion, I received a pregnancy massage gift certificate for Mother’s Day. The massage was great, but the massage therapist was not wearing any shoes and the smell of feet actually distracted me from soaking up every minute of my massage. Once she was finished, I was left to get dressed and was told me she would be right back with some water. So I sat waiting outside my door. waited some more. then some more. and finally I just checked out and left. She disappeared, I even went looking down a hall to find her but I never saw her again. No walk out to the reception desk, no «thank you for coming in» nothing. I’m only rating this place two stars because the actual massage was nice and I like the view I had of the river… Overly priced and service was subpar on both occasions.

Been a faithful customer to this place always have had great service until today. I had an apt and wasn’t going to be able to make it. I called to cancel and because it wasn’t 24 hours in advance they took 50% of my 155 dollars I had left on my account there. Not to mention the massage was only 70 dollars. This is unheard of and ridiculous! So make sure if you have an apt to keep it or they will charge you more then what your apt was for. What a joke.

I’m on a quest to find the best spa experience in town. Urban Retreat delivered. The message was great, done by Heather. I appreciate a message therapist who doesn’t talk much and allows you to relax. I also had a manicure, it looks great!!! The facilities are beautiful and I will be back.

I’ve had nothing the best services here! I especially love the massages :) beautiful views.

Ashley the front desk girl is 100% amazing. Always sweet. Easy to talk to. Makes scheduling a easy and pleasant experience.

This place is not worth your time or money. The facilities are unclean, especially for manicure and pedicure. I got one of the worst manicures ever here, my nails are shaped unevenly (after asking multiple times for her to reshape them), the polish is splotchy and sloppily applied. It’s almost a joke how awful my nails look and how much money I paid. Don’t waste your time here.

I did the metropolitan package and my massage, by Heather, was very relaxing… she is good if you enjoy a light hand. My facial was done by Susanne, I wish I would have been informed of the product being applied to my face but over all it was okay. I was kinda bummed because they forgot my foot mask/​wrap that was already prepaid for, but I felt bad for bringing it up especially after the way the front desk lady handled my check out. I also did not like the fact that I wasn’t asked after any of my services by the staff if I had a good experience. When it was time to check out, the lady said «okay you have a gift certificate, your good to go» I felt a tad like I was being rushed. I informed her I would like to purchase a product and leave gratuity before I go. For the price I paid, I expected much higher quality of services. I most likely won’t be back for any more services.

I have been coming here for about 7 years and have always had the best experience! We get gift cards for special events and do fun ladies nights too! My reason for writing finally is the other day I ran in to get gift cards and had my kids, my son broke something and I was mortified, the owner and another gal were so beyond sweet and understanding! This spa is top notch and after that embarrassing experience and being treated so kindly and they even told my son it was ok and made him feel better they have even more won my business!

Just got a massage with Roxanne, AMAZING! Worth every penny, obvious she knew what she was doing. Already booked my next appt.

The space was lovely, the view was great, the gals were nice enough and offered us drinks and made sure we were comfortable. Unfortunately I wasn’t impressed by how unprofessional the manicurists looked and spoke, to say the least. This visit was with a small group and I was a little bummed with how the time was organized. Overall the girls seemed annoyed as if we were a huge burden on them (even though they had told me minutes before my group was there that they accommodate big groups easily and that they do bridal parties often).
Not super impressed, but I’m happy with how my mani/​pedi turned out at least. Don’t go here if you’re expecting super swanky or lavish. But it beats the quick turnover places you’ll see.

I had a manicure and pedicure here. This place is super nice and refreshing. The only problem I had was how dang EXPENSIVE it was. My whole service was almost $ 90. I was bummed that there was really nothing special about it besides the atmosphere. It’s nice to be in a recliner and it’s nice to have a beautiful view of the river. But the pedicure only included a short leg massage. No scrub, no warm towels. And the manicure was frustrating because there was absolutely no massage or scrub or anything. I actually had to apply lotion to my hands once I left. They just cleaned up and painted my nails. When I spend that much money, I expect to get above and beyond. That much money should give you a massaging chair, and lots of high quality treatments. It was sad to me that I get a better treatment at a nail salon by my house and only have to pay $ 40 for the whole mani/​pedi and they do hand and arm massages, paraffin, the whole deal. I also expected to be offered a nice drink… Coffee, a soda, iced tea. But they only offered water. Just feel a little bit jipped and wish I would have gone to my regular place and saved some money.

Lauren gives the best facials! She is very knowledgeable about the products Urban uses and is cautious to make sure the products will work with my skin. Her facials are relaxing and cleansing at the same time! Try the pumpkin products they are awesome.
The pedicure room is great. It is very relaxing to sit and look out over the Sacramento River!

Sweet way to wrap up our week! The staff was pleasant and Courtney and Nicole were amazing. Didn’t care for the music but it was tolerable.

I got eyelash extensions done, along with a refill, and the experience was really great! The first time it took about 2 hours and it was so comfortable I fell asleep. The refill was equally as relaxing. The result was great and I would definitely recommend urban retreat for eyelash extensions.

Simply amazing! Professional, relaxing, and I always leave feeling completely pampered and satisfied. I have had massages, manicures, pedicures and waxes done at Urban Retreat. The staff is very professional and accommodating. The prices are completely reasonable and the services are worth every penny! I had my bachelorette party there and the ladies at my party could not have been more impressed. I have been out of town and received services at other spas for similar prices but I have never found another spa that compares to this one. I would highly recommend a visit– you will be hooked.

I had a pedicure here, over the weekend. I am a manicurist and an esthetician, so I am crazy-​picky and critical (just sayin’) about the services I receive.
Natalie did my pedicure first thing in the morning. She did a good job, cut my nails as short as I wanted, cut them evenly, didn’t hurt me with the file or the nippers. Her pressure with the scrub was perfect, not too hard. She asked me to recline the chair, which was fantastic, and she gave me an excellent foot massage, slow and with excellent pressure. Often times the massage is too fast-​paced and the pressure too hard and they try to remove a layer or 3 of skin with the scrub. and then she painted my nails with the polish I had with me.
Most of the horrible reviews on here are from over a year ago. since then, the spa has relocated. and based on turnover, probably has a mostly new crop of gals (I do not know this for sure, just a guess). The spa itself is gorgeous, great colors and décor, soft lighting, and designed a little like a maze, which i enjoyed. the pedi room has a wall of windows and looks out on the river. It was great. This is what I am looking for in a pedicure, and I will be back in 4 weeks for my next one. I think I will try the massage as well.
as for pricing, they charge what has become the average for these services in this area.

8÷10÷2011: Awesome treatment and service. Amazing service for six of us and everyone extremely happy with everything. Shall be back!

New location and really nice facility. Got a great massage. I also got my brows waxed. Staff is very nice and met the owner. Would go back again.

I’ve been here 4 or 5 times. The service has been just ok and I’m finally done going back. The last time I went in my husband had bought me a Valentines gift certificate for 2 services. While waiting for my room I noticed a few of the therapists in big clunky shoes literally banging their heels on the hollow wood floor making a terrible stomping racket. I was worried I’d have to listen to that my entire massage.
Once I was taken in the room I stepped to the side out of the therapist’s way and she told me to watch out for the lit candles hanging behind me so my hair didn’t catch on fire. I turned around and sure enough 6 lit tealights were hanging 4 feet up the wall where I could easily have bumped them (this is also where I was supposed to disrobe and hang my clothing. Accident waiting to happen!)
My therapist was fine, she was polite and did an average job on my massage.
I went to check out and leave the tip and the receptionist took my gift certificate and said, «this gift certificate cost $ 85, but your services today were $ 87.50 so you owe us $ 2.50.» First of all, don’t tell me what someone paid for a gift! How rude. Secondly, it clearly states that I will receive 2 services that I could choose from the certificate. If you don’t charge enough to cover the cost when selling the certificate, then inform your customers up front that their services are not completely covered.
I was irritated when I left and that’s exactly the opposite that you should feel when leaving a spa.